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December 2023 by Thomas F.
Wow! What a great experience at Gerber! Farmers recommended them and they were not my normal go to body shop but I was open to trying them out. Am I glad I did! The work was done a day early. I am OCD with a really high expectation. 9 out of 10 repair shops/mechanics/contractors disappoint me. I was ready for "the usual". But the work was exemplary! I was so pleased that I went in to thank them personally. Then I got into my car...they had detailed it like brand new! I have seven kids and that car was trashed. Now I want to sleep in it. Hats off to Gerber and their team. I highly recommend!
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November 2023 by Rachel Cummings
Marilyn and Nickole at the Gerber Collision off Jackson Rd in Ann Arbor are amazing to work with! They were kind, compassionate, considerate. Both ladies worked their tales off making sure the process was as painless and straightforward as possible. So kind and wonderful to work with, truly a pleasure. My truck was given back to me in amazing condition. They had multiple claims to tackle and my truck looks beautiful! It was also nice and clean on the inside. I will only be working with this Gerber here forward. They were amazing through the whole process, keeping me informed and updated. I really appreciated working with this collision repair shop in the not best situation (a car repair). They made it as painless as possible!Services: Painting
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November 2023 by Mike
Exceptional service ! Nicole and Marilyn are experts in client services. They are fantastic communicators during the whole process and when I picked up my car the repairs were TOP TIER it’s like the damage never happened. Highly recommend!! 5/5 Stars !
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September 2023 by Jeff
Visited two Gerber locations in Ann Arbor Friday. Clearly, they hire and train the best. Everyone there is very friendly and helpful. They made sure I knew while waiting that they saw me and would be with me soon. I watched and listened as they dealt with a very challenging customer in a very professional and polite manner. When my turn at both locations they took time to look at my possible job request. It was the smallest of the small repairs and they treated me like I was getting a complete autobody overhaul. They provided good advice and were considerate of my newness to town with directions and phone numbers to another location. Well done to the leadership team here.
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August 2023 by A Ross
I thought dealing with having my car fixed after an accident would be a bad situation. But this shop really made life easier because of their attention to detail and very responsive staff. Marylin is absolutely wonderful and has been a pleasure to work with. I highly recommend this business.
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February 2023 by Endia F.
Please don't take your car here. The propel is funny acting. Not nice and also to they like to lie too
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August 2022 by m w
Great place they will talk to the insurance you don’t have to do anything. But the wait time is months. Can’t help
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February 2022 by Erik K
Staff were very helpful, beyond expectations. I'd go back here for sure.
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June 2021 by Ben S.
Great service!!!! Nicole and her team finished my car ahead of schedule and under their quoted price. Very smooth hand off to Enterprise rental car. They were very professional, even cleaned the interior of my car and waxed it. I appreciated email and text updates with progress. Would highly recommend!!
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May 2021 by Bob W.
Terrible experience. The staff doesn't listen to an y explanation you may have. My vehicle still has issues, and I fear it will never be the same . All from one visit there. I have taken my vehicle back and mentioned the issues that are still there. They didn't listen, and I had to pay for that service.. Its basically like paying someone to destroy your vehicle. Don't bring your vehicle here.
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April 2021 by Richard M.
AVOID THIS PLACE!!! These people are Sketchy and are out to just serve themselves, NOT YOU! I took my vehicle there twice. First time was pretty good, car still had a new vibration when I was on the highway which wasn't there before but was the least of my worries. The second time, was when this business showed its true colors and how little they care about people. Now not only does my car not drive the same I have that bad taste still in my mouth and memory of their lousy customer service etched in my mind forever. My insurance provider lists off a lot of Gerber locations for me to take my vehicle to, this one was closest to me , but not listed. I now know why it wasn't listed as a preferred shop through my insurance company. AVOID THIS PLACE!!!
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February 2021 by Cindy Kashdan
Unbelievable service! From the receptionist/scheduler Marilyn to the technician/manager Troy everyone was professional, through and personable. Communication was frequent and transparent. My car was returned in like-new condition both inside and out. Gerber Collision on Jackson road takes customer service to a whole new level!
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February 2021 by Molly Beedon
Very impressed with this place. When I went to pick up my car the bill was much less than their quote. And they cleaned the inside of my car!
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January 2021 by Steve Johnson
Nice Place, but they never followed through on there estimate. Didn't sound like they were to happy about working on a older vehicle either. Taking my vehicle to another shop.
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January 2021 by Edward Nesvig
Workmanship was excellant. Had wait longer then estimated because the parts didn't come in on time. It was not the shops doing but they were very precise doing the job right as well as matching the paint color. Great job!
