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February 2024 by Liang W.
My family come here for all our eye glasses. This shop has a large selection of frames to choose from based on your face shape. Jacob would give us recommendations about choosing the right type of lenses based on our prescription. Jacob is the best!
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January 2024 by Kelly Ryan
The staff there is exceptionally friendly, professional, and knowledgeable!I would ? recommend this location to anyone and everyone that would listen.Thank you Washtenaw Visionworks for the best experience!
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December 2023 by Timilee Vaughn
I just moved back To Michigan and was in desperate need of a pair of Trial contacts to get me through until I was able to get My insurance and finances in order. My glasses were over 10 years old and I couldn’t see. I had been to three different places that said they would take outside prescriptions but was refused by all of them And not so nice of way . so when I walked into this store I wasn’t very optimistic and a bit defeated.I was greeted immediately upon entering by a young gentleman With a huge smile. Immediately, I could tell that he seemed to thoroughly be enjoying his job by how he was interacting with his current customer. When he got to me and I explained my issue, he said no worries I got you. And that he did. Not only was he understanding about my situation, but he got me exactly what I needed, went above and beyond and was incredibly kind and was probably one of the best customer service experiences I’ve ever received. I will definitely be returning to get a new prescription and exam. From start to finish simply perfection. Thank you a million times over.
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December 2023 by Ann Vaughn
I just moved back To Michigan and was in desperate need of a pair of Trial contacts to get me through until I was able to get My insurance and finances in order. My glasses were over 10 years old and I couldn’t see. I had been to three different places that said they would take outside prescriptions but was refused by all of them And not so nice of way . so when I walked into this store I wasn’t very optimistic and a bit defeated.I was greeted immediately upon entering by a young gentleman With a huge smile. Immediately, I could tell that he seemed to thoroughly be enjoying his job by how he was interacting with his current customer. When he got to me and I explained my issue, he said no worries I got you. And that he did. Not only was he understanding about my situation, but he got me exactly what I needed, went above and beyond and was incredibly kind and was probably one of the best customer service experiences I’ve ever received. I will definitely be returning to get a new prescription and exam. From start to finish simply perfection. Thank you a million times over.
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December 2023 by Jennifer Burger
Super helpful and friendly workers. They accept Davis eye insurance. Could have a better selection of frames.
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November 2023 by Michelle Lansdell
Visionworks in Ann Arbor was great. I was greeted when I walked in right a way. Every employee including the Optometrist was very nice, friendly and helpful. They explained everything to me right down to paying the bill. I had a really good experience and will recommend them for sure.
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October 2023 by jon bern
If I could give a minus stars I could. This is the most unprofessional outfit I have ever delt with. If you are thinking about getting glasses here run don't walk to another company.Let me explain. First my wife could not find frames she liked at this Visionworks so she went to another frame shop and found frames she liked. She brought these frames to this Visionworks location to have single vision lenses made to fit the frames. The "technician" at this Visionworks location transcribed the prescription incorrectly in the computer placing a minus instead of a plus as the diopters to be filled. Needless to say the final product was way off. The glasses were sent back to the lab to get the correct prescription filled, When we returned to pick up the second attempt, they responded that the frames were "lost". They stated "we left a message about a week ago." No message was ever received. I think the frames were tossed in the trash (rather than lost) as this meant extra work for the lab.At this point we were so frustrated we went to get glasses at another shop.Visionworks would not refund the cost for the lost frames.In summary it was a terrible and long (over 4 weeks) process.Go somewhere else to get glasses filled
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August 2023 by Eileen Focke
Thorough exam with full explanation of findings. All staff was kind, courteous and extremely helpful.This was my third annual visit and I plan to continue going there for my eye care.
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August 2023 by Alex Terrell
1. The employee who did the initial tests for my appointment failed to mention the additional charge for one of them.2. I did not see the doctor until over half an hour past my appointment time.3. The doctor failed to find the cause of the concerning symptoms that made me schedule an exam in the first place - I pursued an additional exam elsewhere to receive my diagnosis, which will actually require further intervention. Diagnosis did not require any testing/equipment that Visionworks does not already provide.4. My glasses, which are perfect, were not ready until a month after they were purchased.5. I was told I would receive a phone call when my glasses were ready for pick up. I did not receive that call.
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June 2023 by Rosemary Shugar
Went because of $40 coupon with my insurance, VSP.Employee patient, attentive, and helpful.
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June 2023 by Mark Shaw
He was wonderful!! Normally I'm told "oh we don't carry that frame anymore..You'll need to purchase new glasses" I was so impressed he found them and made the order. Very impressive!!!
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June 2023 by lalunch
They told me they had canceled my appointment when I arrived. They excused themselves by saying they tried to call me 20 days before my appointment to tell me but couldn't reach me.That's as far as they'll go to try to notify you. Their system sucks texts and emails still said they'd see me at the appointed time.It can be a big waste of time.
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June 2023 by Mel Oldani
I've been coming here for years, but most recently they got me in last minute for a contact appointment without blinking an eye! They are always super helpful and friendly.
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April 2023 by Oyun-Erdene Sainbayar
Had a very pleasant experience. Explained the overall process of their service and what my insurance can cover and helped me get the best deal on frame and lens options.
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February 2023 by Tetyana Spolitak
Great thanks for such Great service, Great options, with such Great promotions and discounts for Great selectionsSpecial thanks to manager Jake for such nice service, place and environment
