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November 2023 by Michael
A few years ago, I had a terrific experience with the person who assisted me. He cared and was passionate about what he did. Any small, flawed detail he would notice and correct.Present day, the staff seem to care less about what they do. Prices went up, but the quality of service went down. The fitting went okay. The tux was tight when it was available for pickup. The vest and jacket were a little tight, but the shirt was way too small. I can't tuck it in, and there is a barcode at the bottom front that sticks out like a sore thumb ruining the wedding pictures.The pants were good overall, but the sides that tighten the waistline do not hold well. The plastic teeth skip and loosen with little effort. I should have brought my own reliable belt.Cuff links both broke, cheap aluminum foil thin metal. Doesn't help they dig into the wrists like dull needles.The bow tie is barely long enough to fit around my collar. Everything around my shoulders is tight.
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October 2023 by Ahmad Jawad
Jerry at this store is the greatest example of what it means to take care of your customers. My suit was perfect and at a great price. Absolutely amazing experience. I highly recommend to anyone looking for suites in the Ann Arbor area. Make sure to ask for jerry !
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October 2023 by Matthew Stiffler
Rental was not smooth. Fitting took way too long and then almost nothing fit me or my son. They swapped out my too small shirt for the right one, or so I assumed. Two hours before the wedding I am putting on a shirt that is now too sizes too big. And they forgot the cufflinks. My son's jacket was too small and his pants were 4 sizes too big. Wasn't time to fix it so went to a thrift shop and bought him pants day of wedding.
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September 2023 by Holly Burns
Staff was very nice and helpful. However, our wedding tuxes were part of a group and when we arrived, one of the tuxes didn't even have the shirt or pants even though it was paid. Staff was kind and helped get it expedite ordered for morning. We come to pick up, and before leaving with the supposedly full suit, my friend luckily decided to try the shirt/pants before going. The pants were still not in there! If we left with it, we would have paid for pants that weren't there and the wedding would've been awkward.I don't know what was going on, but double check what they give you.(Also made him pay another $10 after getting the full suit ?? even though he paid online. If it was cause these other shirt/pants they rented us, then I don't think he should have paid for that but we just wanted to start heading to our rehearsal bc it was already inconvenient)
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September 2023 by J P
Bought 2 pair slacks. Got home and realized that they were 2 different sizes (10sizes too big). I took the larger ones back to exchange for the right size. When I bought them I had only tried on the one pair, sales rep grabbed the other pair and they were hemmed in house. When I tried returning the Guy behind the counter gave me a really hard time, insisted it was somehow my fault. He finally made the exchange when I asked to speak to the manager. The final insult came when he grab an old bent up hanger to hang pants on before handing them back to me. Guess he showed me.
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September 2023 by Mark Walls
Walked into store for a fitting and had zero help. 1 employees with a customer looked at me like why am I there (and without a greeting).2 more employees sitting at desk together make eye contact, but just continue private conversation.After more than 5 minutes of standing in front of the register I left.I will find a Men's Wearhouse that wants my business.
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September 2023 by Terry Brady
My shopping experience at the Men's Warehouse was very nice. The sales staff is great, helpful and friendly. The clothing selection is fine. Lots of variety and brand names to suit anyone's sense of style. All in all, I give the Men's Warehouse, at Ann Arbor Michigan, five stars.
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August 2023 by Sarah Williams
DO NOT GO HERE. I asked to RENT a suit for my son for my wedding and was scammed into purchasing. I NEVER said once I wanted to buy and this done without my knowledge or permission. As I went to return it after the wedding and was told it had been purchased. And then it didn’t even fit my son after their alterations, and when I explained this and asked for a refund I was denied. I’m extremely disappointed at their unethical sales practices.
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June 2023 by W. C. (REVIEWS)
Decent location and probably the best one in the area. Only thing that kept this from being a 5star experience or location would be more for accessibility the handicap. Also I had to sit at the desk awhile before anyone even came up to me or acknowledged that I was there.
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June 2023 by Angela Lewerke
The associates at this location went above and beyond to help my husband with his tuxedo fitting for our son’s wedding. Their attention to detail and their explanation of all our options was fabulous. If you’re looking for a suit or a tuxedo for a special occasion you have to go to this location. You won’t be disappointed!!
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June 2023 by Layten Gomes
Dave was extremely helpful and accommodating. He was very knowledgeable and worked with us to find the style we didn't even know we wanted. We really appreciate him going above and beyond and will definitely come back for that exceptional customer service. The manager however was arrogant and condescending and was interrupting and rushing us which was disappointing and surprising behavior from someone of his position.
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June 2023 by Avin Vijay
The store managers are very helpful. Everytime I've been to this location, the store attendants provided personalized attention and helped to chose the best possible outfits.The only down side is that they always have 2 weeks turn around if you need any alterations. Otherwise, a great shopping experience and very value-for-money.
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June 2023 by Jacob Beckman
Great experience! Getting married and have never had to rent a tux before so I had no idea what to expect or ask about. The employee (name starts with A but I’m terrible with names) was incredibly helpful. He was polite, patient, and very informative. He made the experience super easy and stress free.Add on- I came back to add ties to our order and I was helped by Lalami. We had a complicated request with the ties and Lalami was very helpful in getting us what we needed.
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June 2023 by Archer Horner
I walked in with essentially only one option: buying a new suit. Prom was Friday and I walked in Wednesday, no time to tailor mine or order a rental. I talked with Jason, and what I received was quick, knowledgeable, and thoughtful work. He took my measurements, and within 15 minutes had put together the suit I requested with attention to detail and quality. I have never had such an effortless interaction when buying a suit, this was truly an experience I would recommend to anyone. I'm sure if I needed a rental or tailoring, the service would've been equally impressive. Thank you for the suit, guys! Will definitely be back in the future.
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June 2023 by Alex Hall
Store feels a bit dated and could use a good refresh / clean up. Definitely more focused on rentals over retail purchases. Wanted to see and feel some pieces in person which brought me out to this brick and mortar location, but they didn't have what I needed so ended up going back home to shop online.
