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November 2023 by Ryan
Must be amateurs. Scared to align a truck with a 2021 Canyon with a BDS lift on it. Anyone that knows what you’re doing you use factory specs on machine. A simple tow alignment these guys refused to do it. A Arms are already cam locked in. Even the dealer does it lol. Only reason I even called this sho was cause someone told me of their 3 year deal which is amazing but o well guess I go to the Chevy dealer to get dialed in.
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October 2023 by Shirley L.
Welcoming atmosphere. Use to get only tire's here but soon realized that all of their automotive services were excellent. Now my sole service provider.
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July 2023 by Scott Boomhour
They diagnosed my AC problem, and ended up installing a new compressor to get things working again. They were quick, the price was very fair, and the staff were friendly. I'll be back!
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July 2023 by Corrie Bird
Incredibly friendly and knowledgeable staff! Josh and Keith provided timely, courteous, and thorough assistance. I’ll be returning there for any of my tire needs, and I highly recommend this location!!
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June 2023 by Claire Minneboo
These guys are great. Helped get my car back running safely after belle tire messed my car up, and charged us for things they never did.
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June 2023 by Keith Jennings
I can't thank John, Tom and the crew at Goodyear Auto Service for taking care of my issues with my OEM tires. A new set has been installed and I couldn't be happier.
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June 2023 by cts
Make sure to check invoice b4 paying. Shady practices at play to charge you for things you don't need. They will take advantage if you are not vigilant. I'm skeptical of the whole operation now
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June 2023 by Kelly Mac
This place deserves a shout out! Called with a potential safety issue with my wheel and Tom didn't hesitate in telling me to come in right away so they could take a look at it. They got me in and out within 10 minutes and resolved the issue! Thank you! Might have been broken down on the side of the road if it were not for this place!!
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May 2023 by Josh Jewell
First time customers here and I am super impressed with the customer service. I waited for four new tires and an alignment. During that time I listened to several interactions between Tom and different customers. He went out of his way to help all of them. An older gentleman came in to buy valve stems. He was going to try to install them himself. Tom offered to help but he didn't have the tires with him. So Tom took the time to show the gentleman how to install the valve stems correctly. He didn't think he'd be up to the job so Tom offered to do it if he brought them back to the shop. I will definitely be back. Thanks for all your hard work Goodyear Ann Arbor!!
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May 2023 by Kelly.machowicz Machowicz
This place deserves a shout out! Called with a potential safety issue with my wheel and Tom didn't hesitate in telling me to come in right away so they could take a look at it. They got me in and out within 10 minutes and resolved the issue! Thank you! Might have been broken down on the side of the road if it were not for this place!!
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May 2023 by Hailey Stubbs
This auto shop is amazing. Alternator went out on a Friday night and they were able to get me in on Saturday at 8:00 a.m., and out by 11:00. Highly recommend. Very compassionate and attentive technicians/mechanics!!
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April 2023 by Benji Posa
Did a faulty alignment on purpose because I didn't buy my tires here. Told me I got sold bad tires. Went to varsity Ford and got a perfect alignment done right away with no issues! Do not get scammed by these bad people!!!
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March 2023 by Acensamirelie Biglies
John the manager and the good men at Goodyear are an asset to Ann Arbor and the whole community, one of the few shops and managers that would give anyone the shirt off his back to give a helping hand. And that’s why this buisness needs to be supported by the community he serves daily, God Bless John and Thank You!
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March 2023 by Connie W.
I went to Goodyear with the plan that I was going to get an alignment done. They took a look at my car and decided that I needed two new tires so I said ok let's get it done. They didn't have them in stock so they had to order them. I went home they called when they were in. I came back they took my car in. They decided that they couldn't put these tires on because I had two rims that were cracked, so then they proceeded to look for rims And proceeded to tell me the cost would be 500 for each rim, I'm thinking 4 rims I'm looking at 2,000 plus 2 tires I know no way in hell is that my only option yet they kept trying to sell that line to me. I even said I don't need the exact ones on the vehicle right now which is a Yukon so we are looking at 22 inch rims they are not cheap but I'm not buying a top grade a custom rim I'm a woman but I'm not stupid ! Yes I thought I needed an alignment let's not pair that with stupidity! They told me to call junkyard so I did that but I need to wait till Monday to talk to someone so they could keep their eye out then they told me that the junkyards probably gonna charge me just about the same really a junk yard? that they aren't going to go much lower the whole time I was there he had rant about where I had gotten my last two tires they couldn't believe it. Not to mention they couldn't believe they didn't tell me my rims where cracked. That I should have just came to them. Prior to all of this I went to discount tire right off Jackson road and the only reason why I didn't go to them is because I thought I needed an alignment! But I went back to them right after all of this and explained my situation and they had me setup with rims for 140$ a piece and 2 new tires of good quality and out the door in no time. I left stress free, and very happy of my purchase not only that, the man actually genuinely seemed like he cared and was very determined to be of help! But GOODYEAR since I was not settling for 500$ rims handed me my keys and practically told me there is nothing we can do for you! Unless you have the money to blow on what they try to sell to you be my guest but they are not in the business to be helpful if they have to do any type of looking around they won't! go somewhere that will help you find a good deal! and not make you feel lower than low as a mom with 2 boys walking out feeling like I accomplished nothing was the worst! But as the strong and determined mom I am I moved right along and figured it out! with out the junkyard! I found an amazing deal I recommend discount tire! NOT GOODYEAR!
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January 2023 by K J.
The service here was phenomenal. We ended up with a nail in a tire that had just been replaced. Both times working with them has been a pleasure which is hard to come by when feeling the stress of your only car being out of commission! The service has been thoughtful, efficient, and downright generous! It has felt like genuinely human interactions in the best possible way. Thank you!!
