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November 2023 by ProjectRubberBand
Good store I got some shirts here.
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August 2023 by Alicia Frye
I bought a dress that I planned to wear that night. When I got home I removed the tags and put on the dress and saw there was a hole on the seam. A week later I went back to store to return the dress but was told I could not return the dress because the tags were removed. I had the receipt and form of payment I used to purchase the dress. I explained the tags were removed because I was going to wear the dress but noticed the hole. I will never shop here again. It’s ridiculous. Even the employee stated, “oh I see where the hole is, right on the seam.” So clearly the dress was unwearable.
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August 2023 by Jessica K
Great customer service! Abesh was awesome and efficient with providing great service at the register and Paige was awesome at providing great tips on the sales floor. The store was clean and well organized.
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May 2023 by Tracy Welch-Konett
I love love love the clothing here. Even when stupid clumsy me spilled coffee on the skirt, it was very easy to clean out!!
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November 2022 by G s
Extremely disappointed in the store I will not be back. I was not acknowledged by any staff members. I am a size extra large and there was not one piece of extra large closing in this entire store that I could find. The employee I asked told me they didn’t have any.They only had extra small through large. Am I back in 2004? Having stores in the most obese country in the world you would think they would offer extended sizes.
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August 2022 by Sarah H.
Staff were friendly but their prices were way to high and most of the items were out of stock.
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July 2022 by Genevive Remsing
I used to love shopping at Forever 21 until they closed down the fitting rooms. I totally understand that they close down to the pandemic to the pandemic however, most if not all other companies have reopened their fitting rooms months ago. There are so many beautiful clothing pieces that I would love to try on in the store but I don't feel comfortable buying unless I can try them on. I honestly feel like I would spend much more money like I did pre pandemic at Forever 21 is the fitting rooms were open and this is isn't about this particular location, but some other locations have their fitting rooms open, which makes me wonder if this was a choice every store was allowed to make individually.
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July 2022 by J C
The store says it opens at 11am. Went here at 11 closed. Waited until 11:30 still closed??♀️
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September 2021 by Brittany W
Store is ok. Customer service terrible. Went in and purchased a dress. I wanted to try it before I left but an associate told me the dressing rooms were closed. Got the dress anyway with the intention to bring it back if it didn’t fit and I made this clear at the counter. Cashier said nothing about it. When I returned to bring the dress back, the manager insisted it’s final sale and refused to take it back. I understand that it is but not cool that neither associate thought to mention that to me when I was clearly misled in thinking I could bring it back
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August 2021 by Pamela Weaver
Good prices. Cute clothing.
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August 2021 by Nadia Johnson
Literally no customer service… no hi, do you need help, nothing… dry attitudes… When I got to The counter to check out their Apple Pay was not working which is fine. I stood there for a whole two minutes try to scan while the cashier just stood there and looked at me and when I asked if the Apple Pay was not working she said I guess not..
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February 2021 by C Shel
I just received the worst customer service here with the manager, Janelle. I came in to make a return. There was only one person ahead of me. After she helped that customer, instead of assisting me, she chose to play on her phone for a couple of minutes. Then, she walked back and forth behind the counter, shuffled some papers, then walked away. After waiting for 10 minutes in line, I was finally able to get to the counter. Once at the counter, I told the associate I wanted to make a return. He told me he had to get the manager. The manager was Janelle, the same person who walked away instead of helping me with my return. When I asked her why she walked away instead of assisting me, she responded by saying she was doing “manager things.” So apparently playing on your phone, and walking back and forth, and ignoring the other customers in line is “manager things.” How she became a manager, I do not know, but she is absolutely clueless as to what customer service is. Your job is to assist customers, not play on your phone. Not to mention, she had her stomach hanging out of her shirt. Completely unprofessional and tacky.
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November 2020 by elda harris
Nice sales and the employee was new (2nd day) was very nice and helpful. The manager was also very nice and helpful. But the other employees were not as friendly or helpful.
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October 2020 by Honest J
They don’t have size 10 1/2 they only go up to size 10. I asked if there was somewhere I could try on my shoes, they told me to sit on a table or wherever I can find. Once I did this one of the employees made their way from behind the checkout desk where they were, to follow me and stand near me while I was trying the shoes on. They were not in Plain view they were hiding behind clothing, however I knew I was being watched. This made me feel uncomfortable because they were not trying to be seen or help me, so I felt rushed to purchase and so I did and left. As an African American, I definitely felt profiled and followed at this location. If I wasn’t monitored the way I was, I probably would not have purchased what I purchased due to uncomfortability.
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August 2020 by Andy S.
If I could give this store a 0 star I absolutely would. Bought pants that didn't have a tag on them so the lady who rung me up used another pair of the same pant. They did not fit, so I came back to exchange them and they refused to exchange the pants because there was no tag originally and said there needed to be a note saying there was no tag on the recipient. Now i'm down $30 for their lack of doing their job. RIDICULOUS!
