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September 2023 by lawrence mason
Had a problem with debit card use and policies. Not consistent from location to location. Example went to Hawaii few months earlier had thousands dollar use ok. Just tried to rent car in Ann Arbor. I was declined and gave no other options such as holding funds. This sucked
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August 2023 by Aahlad Vadrevu
My reservation time was 1pm scheduled. I called to say I was running late they said ok (after first mixing up my reservation). Showed at 1:15pm and they are closed down.
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August 2023 by Bobby N.
Can't give it a zero but I would. Got there and was about 8th in line. There were only 3 open stations and each transaction in front of me took 10-15 minutes. As I got closer there were about 40 people behind me. The 3 sales agents couldn't even bother to look up and see what a backup they created. One of them actually took a break right when it was my turn. I've never seen any service business run so poorly. I wouldn't recommend this Budget location to anyone at all. Not one sorry for the wait etc. it was astonishing.
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July 2023 by Rob
I was let down. The car they gave me was dirty and had pet hair all in it. I had to clean it so I didn't get charged smh
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June 2023 by Kelly Wallace
I made a reservation online. I received an email providing the receipt of deposit (charged to my card) the reservation confirmation number and the pick-up time. I arrived at my pick up time and was told there are no vehicles available today. I wasn’t offered any alternative solution. Just stuck making calls and 3 hour delay of travel. I wouldn’t recommend to anyone, especially anyone on a set schedule.
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June 2023 by Andrew Selinger
Made a reservation online. Took a $15 Uber to the location, and the kid working the desk told me they didn’t have a car for me. There were two other customers there in the same situation. The kid told us he had been too busy to give us a call and tell us the reservation could not be honored. So after $30 and an hour, I’m now scrambling to find another car.
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May 2023 by Eleanor Brundage
We rented a Subaru Outback, now stuck in DC because the car battery ran out and we can't enter the car. At first we thought it was the fob so my husband went looking for a battery. Roadside assistance was no help, asked us to buy a battery! Service has really gone the drain. 2nd call was better but slow. He sent a person who unlocked the door and recharged the car battery, a lifesaver! Thanks to him we continued on our journey but missed a lunch invite.
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May 2023 by Mitch Johnson
If I could I would give this place zero stars. My pick up was supposed to be at 11 AM. There was no one there at 11 to pick up my car. 10 minutes later someone arrived. I waited in line and finally made paperwork out 11:25. I already pre-paid Plus I did the pre-check in online. If that wasn’t enough I finally got out to the parking lot for them to bring my car to me I looked at my paperwork and it had somebody else’s name on it. It had someone else’s name but my credit card information on it. It also was not the right company I booked through online. It said I booked it through Avis I didn’t I booked it through budget. So they had to redo my paperwork and I had to wait again. They brought my car out to me and it was filthy Inside and out. The guy that brought it to me would not correct anything he only offered me an eight dollar car wash. He said he couldn’t get me anything else. So I took the car and had to fight with budget on the phone which cost me more time I did not have. If it will let me I will love the pictures of the car they gave me and wouldn’t make it right. Finally at 11:58 I could finally leave. It also cost me extra because my other rental was late. They took nearly an hour. I will be going back to Hertz and never use them again!
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February 2023 by Margo M. Mahan
Unless nature has guaranteed that you will never get sick, rent elsewhere. I have a one way rental that I was to return to this location last week. Unfortunately, due to COVID, it’s been sitting in my driveway instead. Now that I’m starting to feel a bit better, I was hoping to finally return the car today. I naively assumed that after three years, like most businesses, Budget has a non-punitive customer friendly procedure in place for COVID-related rental issues. They do not. My options are to: a. Pay $270 for Budget to tow the vehicle <5 miles from my home to their location; b. continue to pay for the vehicle to sit in my driveway by extending the rental, or; c. drop the vehicle off in the lot, unlocked, with keys inside, then call to let them know it’s there (which likely means I’ll have to call repeatedly until someone at the location answers before my calls are forwarded to someone overseas). Option C enables the staff there to take precautionary measures against COVID (as it should). It also forces me to break quarantine and ultimately expose, at a minimum, whomever drives me home afterward (a Lyft or Uber driver, friend, etc.). In other words, it protects their staff’s health & well-being (as it should) and keeps business moving with my rental back in circulation — customer and public health be damned. This is my first time renting with Budget. Well before the COVID pandemic, the non-airport locations of other rental companies, at least in other states (I’m relatively new to MI) have provided car pickup and drop off services for seniors, folks with disabilities, and in extenuating circumstances such as proof of illness. That is something that Budget does not do. Now I know. This is also my last time renting with Budget.
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October 2022 by Ken B.
We reserved the vehicle for 7am in the morning, we arrived at 7am and no one had opened the office yet. Two employees finally showed up at 7:20 with no apology at all. After checking in we waited in the lobby until the keys were given to us at 7:45. When we got in the vehicle it was filthy as far as rental standards go. The fuel tank was not full, it was about 3 gallons shy of full I figured after I filled it up. The tires were very worn and at least one of them was out of balance making an irritating noise the whole trip. I have rented one other time from this facility about a year ago where the car was not very clean and again the fuel tank was not full when I got it. I have had great experiences with other Budget rental locations but I will never rent from this location again. Also, when I returned the vehicle at 4pm on Monday the office door was locked and no one was there so I left the keys in the drop box.
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September 2022 by Marc-Grégor Campredon
It is the same agency than the Avis. Not the most amazing location but glad there is that option. If you are a UM employee don't forget that you will have a discount with budget.Here is what we said about the Avis (and this applies to budget).We like this specific location. Our choice for any friends or family visiting us.They are not super fast, like any rental location. Cars are somewhat ok and somewhat clean. It is a little bit of a luck factor. They don't have a big choice and it is logical.Make sure to note your fuel level, taking pictures and double check your invoice. You will probably have some mistakes made along the way. When you call they will fix the mistakes made ... Won't give five stars because we always need to double check everything.There is sadly very few other option in Ann Arbor. It is fair and that is all. 4 stars.
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August 2022 by Yuqing Qiu
The staff there are really nice and highly efficient. I've rent twice from this place and both were very good. There was something wrong with my card this time but the staff helped me resolve it very quickly. The cars I got from this place are always of high quality and easy to drive. This time the staff gave me a spacious SUV and helped me drive it at the front door and wash it. Highly recommend this place.
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July 2022 by Ann Pate
Called them in the morning and they had me in a car and on my way before 10 am! Very personable, easy drop off, all around great service!
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June 2022 by Allison Murray
I promise I will never rent from this budget ever again these people took my deposit and told me I would get it back once I returned the vehicle I extended the vehicle for another 2 weeks and had to fill out a new contract where another $200 was taken out of my account and I was told my first deposit would be put back on my card within 24 hours my money never came I called then for 3 days and was put on hold for more than 30 minutes each time if anyone even came back to the phone. I was then transferred to customer service after sitting on the phone for so long each time where they put me on hold for another 30 minutes each time. When I finally got someone on the phone they gone tell me that I was not getting my $200 deposit back cause it went towards my rental after they had took money out my account for the rental everytime. Something told me to go to Enterprise. I font know why I trusted Budget. I already knew they wasn't good business from the one in South Carilina. I didn't think they was crooked everywhere, but now I see...I'm telling you if you want Quality service don't come here not only is the rental places run by children but customer service is tooNEVER AGAIN...
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May 2022 by William Griffin
If I could do negative stars….I had a guaranteed reservation. $25 Uber ride to location. No car. Not available. The shop had been open 3 Hours prior to my arrival; they could have notified me. They did not. Offered a vehicle for me to go get AN HOUR AWAY. NOT A SOLUTION! Called 3 times from the rental location. Hung up on. No help from budget or Expedia. Watched them not help 3 other people while I was there. This company is THE WORST!!!