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February 2024 by 王昱景
Came here for a new credit card. Souraya helped me out with her warm attitude and professionalism. Answered all my questions! Very smooth experience.
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January 2024 by Young-Sup Lee
Thanks to Souraya Saad's kind and professional assistance, my family and I were able to open our individual accounts. She also provided us with various financial information. We are deeply grateful.
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January 2024 by fengye zhao
Had a wonderful time! Everything went swimmingly thanks to Souraya; she was very cooperative and easy to communicate with.
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January 2024 by michelle ebere
So I met the best ever financial advisor Souraya Saad, she saved my credit score by giving me the best advise ever as well as taught me how to manage my credit cards, she also made me promise to not shop till next year. Lol
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January 2024 by Rodrigo
Went this last week to open an account as an exchange student in Michigan, seemed like a daunting process, however, this branch was very well maintained got offered water too and the service was good. Yet, what made the difference was the person who helped me open the account and show me through the app as well as other benefits I could use from BofA, this person being Souraya Saad.If you go to this branch, I strongly recommend booking an appointment with Souraya since she will take care of you best. Really well done!!
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January 2024 by Yasin Taghvaee
The most exceptional bank experience I've had to date! I visited to open a bank account, and Souraya Saad, the banker, expertly explained all the available options to me with great patience.
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January 2024 by Haoyu Yang
Souraya Saad helped me opened a credit card. She is friendly and professional.
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December 2023 by 徐XD
Souraya is so professional and prepared to answer you with every financial problem you have about BOA, she helps me learn more about funds plan and financial advice.
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November 2023 by 柳天昊
really outstanding experience here today. Coming with no reservations, I was worrying if my problems could be fixed on time. But it turns out that Ms Saad is very helpful and solves my problems right away.
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October 2023 by Guanhua Yao
Today, Souraya helped me. She was extremely friendly, professional, and enthusiastic. With her assistance, I successfully opened a credit card and received a lot of valuable financial guidance! I am very grateful for her help! Meeting her, I am fortunate!
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October 2023 by Nike Mu
Very helpful with Souraya‘s service. She was alive and enthusiastic with all your questions, and would be consider your identity to give your proper advice. Save time and efficiency!
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September 2023 by Antonio C.
Horrible customer service inside the Briarwood lobby. Walked in for assistance regarding a wire transfer and was told to go home because no on was available who could assist. This is the second time I was told no one could assist inside the bank. Called twice to speak with someone, but of course no one answered the phone!
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September 2023 by Nishwal
I have Great Experience here. Soumaya Sood helped me throughout process. She explained briefly all the things. She helped me to create my bank account.
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September 2023 by H.
Today, Souraya Saad provided invaluable assistance as I opened a checking account and applied for a credit card. Her exceptional kindness and unwavering attention to detail left a lasting impression. Notably, I encountered a challenge with online banking that required approximately an hour to resolve, and she displayed remarkable enthusiasm in resolving the issue while maintaining a high level of attentiveness throughout the process. I am genuinely grateful for her assistance, and her considerate demeanor has left me with a highly positive initial impression of Bank of America.
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September 2023 by Natasha
This particular branch was very welcoming and the front desk was speedy in helping with issues relating to my digital credit card. My banker, Souraya Saad, helped immensely in an otherwise convoluted issue and was very pleasant to talk to as an international student myself. Would 100% recommend!
