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February 2024 by sai kiran
This is the 2nd closest Avis rental location from my home with onsite parking and renting from here is a breeze. Ibrahim is awesome and cool!!! Definitely recommended this place for Avis/Budget folks for your next rental!!
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February 2024 by Abe Ahmed
Very friendly and informative front desk.
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December 2023 by Antonio Acevedo
I am very disappointed with AVIS, I always trust them with my trips but on this occasion, I had a disappointing experience since the vehicle they gave me was in deplorable condition, the cup holders were completely dirty with remains of food stuck to them, the side mirrors were stained and when the vehicle was delivered to me it was out of gas.
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December 2023 by KC Shin
Worst rental experience. I had to wait 35 min before anyone showed up. This is after leaving 3 voicemails to the phone number that was posted at the door. I was forced to upgrade when they did not have the car class I was promised. There was a reason I did not want to rent a minivan even if it was technically an "upgrade". I thought Avis was better than this.
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December 2023 by Tony Burkart
Do not rent from this location. My car had chunks of marijuana in it, a damaged center console, was absolutely filthy and it had reeked of smoke. Of course I couldn't exchange it because there were no other cars, so I had to drive it to Kalamazoo first. Which is where I discovered that the car had clearly hit a curb or something because the alignment was wildly off. The car wanted to veer off the road seemingly randomly. Honestly a disgusting, dangerous and truly shameful rental experience.
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November 2023 by Wan-Thai Hsu
I booked a car for 30th of September - one way from Ann Arbor to Chicago. The car was very dirty and it smells really bad (someone smoked). The window cracked and the engine light was on. I returned the car and asked for refund. I called many time to check the status. The guy keeps telling me they will issue the refund. It has been more than one month and I still have seen any refund. Well, those cheaters made my future decision easier - never use Avis again.
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October 2023 by Haley Goldstein
We were rented a car with a leaking tire. We rented the car to travel to a wedding and had to stop multiple times to fill the tire so it could be driven safely. We communicated the issue and were offered an exchange. When we arrived to pick up our exchange there was no record of it. We waited 45+ minutes for the new car. When inspecting the old car the attendant argued there was nothing wrong with the tire as it appeared normal since we had just filled it under an hour ago so we could safely drive over. A massive waste of time taking care of issues on Avis’s behalf. Avis would not offer discount for time lost dealing with the tire issue for the car.
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October 2023 by Shadi Nabilsi
Amazing experience renting with these people! Needed a vehicle in a time crunch and they made it happen! The gentleman who sit at the customer service desk were wonderful and very helpful. Definitely recommend this place if you need car rental in Ann Arbor! Thank you Abdalahi for your help during the time I needed it most!
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October 2023 by Kenneth Harris
Made a reservation for a car on a Thursday. Everything was confirmed. Came on Sunday to get the car, and I was told that no cars were available…even though I made a reservation days ago and had heard nothing about this. I was not the only person that this happened to. Beyond frustrating. 1 star is a bit high.
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October 2023 by C D
This branch needs to be caution by avis management, the car pickup stood me up one hour since the car wasn't cleaned yet. The same case, we returned the car back, it took me one hour to wait the staff available.
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September 2023 by Ekkehard Wende
Slow service - tools about 20 mins to get a car. First car didn’t work so another 20 mins to swap. All in all it was a one hour ordeal to pick up a car. The car I have now requires maintenance so its just a poorly run fleet. Friendly staff though.
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August 2023 by Alison Lee
Placed a rental order a week before through a third party website. We needed a van, but it was not available at pick up. They were not able to get a van two days before pick up according to the worker there.Edit from 1 star. Manager was very helpful.
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July 2023 by Captain Sugarbeard
Arrived to find: no vehicle as reserved 2 weeks previous, no backup vehicle, no call to notify that I shouldn't bother showing up
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June 2023 by Gayathri G
We rented a car from them twice. Both times the car was incredibly dirty. First time thought it was a one off situation. Second time the car was even more nasty. Dog hair all over and there was some spill in the truck. Coffee stains galore. Very unhappy with the car conditions.
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June 2023 by Language_ Express
Very professional, approachable management! Friendly staff and great deals on clean, new rentals!