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October 2024 by Jeremiah Mulford
Ordered online for store pickup. Specifically Curbside pickup since the website said it was offered. They cancelled my first order because they didn't update their inventory on the website to show they were out of stock on a specific size, and then I didn't get credit for the rewards coupon when I reordered, so the shoes cost more because of that.
When I got there, I called as the email instructed for the new order and was told by one of the rudest employees I've ever had the unfortunate experience to talk to on the phone, that they don't do Curbside, and if I want the order, I have to walk in to get it. The whole reason for doing curbside was because of a back injury.
The excuse was they are a high volume store, so they are under staffed and can't afford to have someone take the curbside orders out. Seems weird that if they are a high volume store, that they would be short staffed.
Manager wouldn't give me her name, so I'm not even sure who it was that claimed to be the manager. I don't know if Anthony was having a bad day or what, but he was really rude in the store. Out of 4 other locations I've visited in other states to pick up new shows, this is the only one I've ever had a problem with. The other locations in California, Indiana, and Las Vegas were awesome. This one didn't only drop the ball, they threw it in the sewer.
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July 2024 by STONE MASTER MP
We went with my husband to shop and a girl treated him very badly, she humiliated him because he was showing shoes for the sisters, she yelled at him, I went and complained to the manager and the manager agreed with her and she kicked me out of the store. .very bad service
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May 2024 by Morgan
I only got the name of one of the workers that helped me yesterday evening, Vada. Her and the 2 other guys working there were all super friendly and helpful!
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April 2024 by William Cochran
Bought new shoes from Anthony today. He was one of the most friendliest customer service reps I've ever had. Would definitely buy again.
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January 2024 by Stacy Joseph
I had exceptional customer service from Nick during a visit with my son yesterday. With Nick's help we tried on many pairs of work shoes; however they didn't fit as well as a pair we had gotten a year and a half ago that was not in the store any more. Nick took the time to find the model # of the shoe, call another store to check on stock, and set them up to be shipped to us. Best customer service I've had in a long time--thank you!
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January 2024 by Faisal Khan
Natataliia superstar friendly nice helpful and cristian as well nice friendly
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December 2023 by Ismail ElKhattib
Staff are rude
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December 2023 by love travel
The staff are professional & helpful. I always can find comfy shoes with good deals.
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October 2023 by C. Sheers
Very helpful staff, great experience
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October 2023 by Juan Fernandez
Good for working shoes
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October 2023 by Ion Boldei
Super,super!!!
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October 2023 by Relaxedsoul
Large store great selection
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October 2023 by Lucineia Almeida
Good price and quality
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October 2023 by Kimberley DiIorio
I love this store.
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October 2023 by ramanbhai patel
Very good service
