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January 2023 by Michael M
I brought a residential winter storm window that needed a glass replacement. Upon arriving, was greeted by owner, who seemed like a very nice guy and was very cordial (which is reason 1 of 2 why I gave him a rating of 2 stars instead of 1 star).He told me he would be done with job in 1 or 2 days because he already had glass in his shop. almost 2 weeks later, I called him, and asked if window was done. He said no and that he would need 1 or 2 more days. Another week went by and I heard nothing from him. I drove to his shop 4 times over the next 2 days and he was never there and the shop was closed. Finally around week 3, I called him again on phone. He said window was still not done. I explained that he had my window for 3 weeks and I wanted it back right away whether it was done or not (and I would take it to a different shop). He said he would do the job and have it ready within an hour or two, which he did do. He never apologized for the 3 week delay, simply gave me the window and asked for cash payment.Quality of this simple job seemed to be no problem (reason 2 of 2 for 2 star review instead of 1 star review).Bottom line - this was a very simple job that probably required less than an hour of his time and he should have had the window back to me in a day or t2 and he took 3 weeks only after i had to chase him down and threaten to take my business elsewhere. I will not be using Bryant Glass ever again.
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November 2022 by Mark L.
My experience with Glass America could not have been worse.In August, my front passenger window shattered. It was probably due to the car sitting through a heat wave with the windows rolled up. My insurance agent called Glass America. The first technician replaced the window in such a way that the glass rubbed against the window frame as it closed. As a result, it trips the safety mechanism and the window automatically rolls down. This happens 100% of the time and the technician had to know the problem existed before he left. Instead, he just left and I did not discover the problem until after he was gone.My instinct was to take the car to the dealership. They tried resetting the software, but that didn't fix it. That's when they determined that the glass was rubbing as it went up. They also indicated that the technician had failed to clean out all the broken glass inside the door and that they had done that for me.I called Glass America back and they agreed to send out a second technician. That second technician confirmed the rubbing, said that they would replace the window a second time and I would be called in one or two days to set an appointment. That never happened. Two weeks later I called them again and scheduled a third technician to replace the window.The third technician replaced the window, but could not resolve the problem. He said that customer service would call me in a day or two to figure out "next steps." That didn't happen. In addition, the door handle on the inside seemed loose and we could not longer open the passenger door from the inside.At this point, I went back to the dealership. They fixed the door handle. The glass technician had disconnected the cable and had not reconnected it. Further, they reported that the glass technician had torn the liner inside the door.So, I escalated it back to my insurance agent. He escalated it at Glass America and a customer service person called me right back. She indicated that they would send out another technician. I said that I didn't want them touching my car again because every time they made things worse. I wanted the dealership to fix it and for Glass America to foot the bill. This was on a Friday. She said that she did not have authority to agree to that, but her boss would call me on Monday. That was a month ago. Needless to say, I never got a call.So now I'm screwed. I'm facing a series of replacements by the dealership in my passenger door until they identify and fix the problem. It could result in a replacement of the entire door. That would probably exceed $1000.
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October 2018 by Mike Cable
Quick, affordable, accurate and professional.
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October 2014 by Mike Stykes
Unhappy customer asked to complete a job kept changing completion date then never returned call.
