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September 2023 by Jennifer Zeng
Clothes were not ready on the promised dates. We went there four times only to be given a new date and told to return. Also they took zero accountability when one of our jackets came back damaged.
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June 2023 by Jenn Z.
The most unprofessional and incompetent dry cleaner we've ever experienced. This place simply does not deliver. Seriously, avoid it if you value your time and clothing.Ruining clothes - One of my coats had a significant issue after we got it back. The owner promised to fix it and told us to return. We went back FOUR times over the course a month after the initial pick up date and only to be told that he didn't have time to fix it. On my last trip in, I saw the coat had been left on the counter exactly where we had left it a week prior. Ending: they never fixed the issue, complained it wasn't their problem, and we had to leave with a ruined coat. Takes no accountability - If something goes wrong, the owner will deflect any responsibilities. In the case of my coat, he kept telling me it wasn't his fault. In the case of repeatedly asking us to return and wasting our time, his response was "you don't need a coat at this time of the year anyways," "it would take me 30 mins to work on it even though it's not my fault," and "I don't care because I didn't do it." Cannot deliver on the date promised - We dropped of a couple of jackets and a month and half and two trips later, were told the cleaning company was on vacation come back next week. When we pressed, the owner admitted that he had no idea when the jackets would be ready and it may be a couple of months given their cleaning company is on "vacation." No respect or customer service - Never an apology for any of the above. The owner also acted like he did not remember previous encounters. Always tried to have us come back the "next week." Just. washes. his. hands.Also don't believe any responses they provide. Our experience shows that they lie to get the business and then pushes off the responsibility to the customers.
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May 2022 by Carole D
NEVER AGAIN! I sent my dress here to be dry-cleaned. They need almost a week. There was a stain in the front and I pointed it out When I picked it up the stain was still there. IT WAS NEVER TREATED! What's more, they are only a delivery location so even though my event was that day the actual place where garments are cleaned is in Chelmsford. VERY bad. They had no explanation. Later that day I went to Royal Cleaners a few miles away in Waltham. They took the dress, got the stain out and charged me a fraction of the price. I will Never trust these people again and ONLY go to Royal Cleaners 922 Main Street Waltham.
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October 2021 by Eric Anderson
Great home pick-up and delivery service for years. They have reliably picked up clothes directly from my door step for years. Not once have they missed a day. The clothes are always clean and properly packaged. It is so seamless that the toughest part is remembering to put my bag of cleaning out each week.Service: Delivery
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June 2020 by Matthew Costello
I just want to take a moment to give Central Tailoring a Five Star review. They have taken good care of my family's laundry and dry cleaning needs for many years, but most recently we have turned to them for their on-premises expert tailoring services. They always take time to get the job done exactly as we want it, whether it is a straightforward hem fix or a complicated custom job. Weston is lucky to have Central Tailoring right in our midst.
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June 2020 by Paul Swetz
Went in with a relative to have clothing tailored. The owner had trouble understanding what we wanted done however eventually it got done. When it came time to pick up the owner decided he wanted double what was already paid. When we calmly disagreed as we had already paid. Then the owner lunged over the counter and tried to take the clothing from my elderly relative and tried to push him over. When we tried to leave with the clothing the owner locked us in and started screaming at us. We had to threaten the police for him to let us leave. If I could give a negative rating I would. Absolutely never use this place. Rude and physically aggressive.
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October 2019 by Sunny Johnson
100% recommend this place. Was vacationing in Massachusetts and this cleaners was able to do a special rush service for me! Saved a night Dace!
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September 2019 by P.G. S.
Went in with a relative to have clothing tailored. The owner had trouble understanding what we wanted done however eventually it got done. When it came time to pick up the owner decided he wanted double what was already paid. When we calmly discreet as we had already paid the owner lunged over the counter and tried to take the clothing from my elderly relative and tried to push him over. When we tried to leave with the clothing the owner locked us in and started screaming at us. We had to threaten the police for him to let us leave. If I could give a negative rating I would. Absolutely never use this place. Rude and physically aggressive.
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October 2016 by Rafik Solaimani
Thank you for the good work and the good calining job from Ms kime and the semester also lenssy .
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October 2016 by Erik Bullerjahn
Do a great job - would have given 5 stars except for the cost - you are paying extra for the "Weston zip code tax" at this place...
