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July 2024 by Brittney Kraus
Suddenly found myself with a flat tire and pulled in to the first place I could find. It was my lucky day, the owner was there and able to assist me in changing my tire. A potentially bad day turned in to a good one because of his kindness.
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June 2024 by Lauren Lazzari
STAY AWAY FROM WESTFIELD AUTO MALL!!!!!!!
First let me say, the dealership was recommended by a friend, so the owner of Westfield Auto Mall knew a college student would be using the car for highway driving. Sold the car telling us it just had new brakes and tires. Within the 1st couple of weeks the tire compression warning light went on we were told its not big deal everything is fine, he just put on the new tires. Month later after same thing happened again, I brought to my auto mechanic who told me I was lucky my son wasn't in a serious accident because the brake system was completely rusted and deteriorated and brake pads needed to be changed. Cost me ($1300.00). Westfield Mall agreed to pay half they never did. 6 months later the muffler fell off went to mechanic bottom pipes were rotted needed to be replaced and of course a new muffler too. ($850.00). Westfield Mall again said they were sending a check for $600.00 never did. Two weeks later from the muffler incident the backup camera died. While my son was driving the car just completely stopped no use of gas pedal or brakes.
I am sure there are other used car scam artists out there but to sell a car knowing a young kid was going to be driving, is just a special kind of degenerate.
I was not the one who purchased the car because if I was I would have done my homework and researched that this dealership has a terrible reputation. But someone purchased with car with good intentions and with recommendation from a friend who knew the owner. I can only hope my terrible experience with this company will help someone else steer clear of this company.
Shame on you Westfield Auto Mall. I hope someday someone does not put your child in danger for a few bucks!!!
I had to hit one star or I couldn't post the comment.
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January 2023 by Sean Mowry
Take your hard earned money elsewhere!! Purchased a vehicle from them and was told that the title was sent to the auction house due to the vehicle not selling, and that it would be mailed to me. Not only was it not mailed to me, but here I am 3 weeks later with a Toyota paperweight that’s got a shot wheel bearing, and a leaking trunk. They’ve given me the ringer for weeks and the “oh let me check if it’s in” too many times to count. When I first contacted them on Marketplace, I asked if they had a CLEAN TITLE IN HAND. Not only am I now finding out it’s a SALVAGE car, I still don’t have that “in hand” title. You can’t even sell a vehicle in Mass as a dealer without a title. Shame on me for being so naïve to accept what they said at face value. They’ll dodge your calls, they’ll ignore you, and honestly, you’ll just lose your money. Take it elsewhere. 10/10 would NOT recommend. These guys shouldn’t have a dealer license. Reported them to the BBB, hoping it goes somewhere.
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April 2021 by J L.
Glad I read the reviews before buying seems mo good reviews unfortunately it's hard to find a reliable dealer in used cars not sure about this one but I felt uncomfortable after a couple messages. Can't just come by and check inventory have to make appointment and hard with my schedule. Yo bad a fed of the cars sound nice I'll never know though I need more flexibility
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November 2019 by Lauren Cavagnaro
Total scam, terrible service ! I lost all of my money and the car !
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August 2019 by Kayla
went with a friend to purchase a car. Still no title over a month later. Poor customer service or scammers
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June 2019 by Kayla B
went with a friend to purchase a car. Still no title over a month later. Poor customer service or scammers
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March 2019 by Dave G
I have been purchasing from Mike and his family for years. I have also sold some vehicles outright to them. This truly is a family operated business, and the guys there are willing to do what ever is necessary to accommodate the customer! For a local dealer, the trust factor is HUGE, and these guys have earned it!!!
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March 2019 by Javier Vega
Very bad purchased a vehicle 3 weeks ago and was told they whould mail me the title next day and still nothing. Now they wont return my calls or texts repoting them to the BBB
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January 2019 by Ken
These guys will give you the shirt off their back to make sure you are happy.
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November 2018 by Tom Pion
Have had a great experience with the Owner Mike!
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August 2018 by Steve B (C2C)
Great place. Honest and fair. Spoke with both Andy and Mike and was able to find and but a great car for my wife
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December 2017 by Steve B
Great place. Honest and fair. Spoke with both Andy and Mike and was able to find and but a great car for my wife
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April 2016 by Daniele Manzi
i bought a 2005 avalanche after 2 month breake rotor done front and rear....... got a flat tired and relaize that the spare tired is stock doesn't open and now the last so far engine check light on because of the code P0449 evaporative emission canister valve solenoid........ what can i say just stay away! do your self a favor. PLEASE
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September 2015 by Douglas C
This business claims to be founded on trust integrity and respect, wish I had read the reviews I am seeing now prior to doing business here. I have had the same problems I have seen in several reviews over several sites, my mechanic suggested several issues with the vehicle I was intending to purchase. I was assured that all o these issues would be resolved if I purchased the vehicle. One of these issue was it needed a brake job. I was assured this was done. However, the brakes continued to squeak for a couple weeks so I brought the vehicle back, they kept it for a couple days and said the brakes were checked, they were fine, and they were squeaking because of new pads. Well, I brought it for its first oil change, and asked my mechanic to check out the brakes, since they were still making noise, to find out the front pass were so worn the rotors were destroyed, and the back brakes were toast as well. $600 later, Westfield auto mall still clad they took care of the brakes, and show no concern for the fact that they jeopardized my safety and that of my wife and children, or the fact that I had to pay out $600 for something they were supposed to take care of. And now my mechanic has discovered a power steering leak as well. No integrity, never felt respected? And will never trust them again, neither should anyone else.
