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“I'm a longtime fan of this hardware store. Its staff is very helpful - especially Tom,
who is extremely informative and always welcomes customers with good humor. The recently remodeled store is brightly lit and well organanized.”
“Love our transaction at this place. Customer service was top tier and loved how they got everything out quick and were extremely professional. On top of it all it was affordable. Thank you guys!”
“We are so happy that our contractor suggested Home Outlet in Malden to purchase our kitchen cabinets. Mike and Ed were super helpful, patient and provided us all the needed information. Entire kitchen design was done on the spot and they happily entertained our back and forth with design changes.”
“Leah was so kind from the moment I walked into the store. She greeted me right away and helped me find what I was looking for, even going the extra mile to make sure I was taken care of. Andrew so also very helpful which I appreciated.”
“I actually work here. Love almost all my co-workers
AND have gotten quite a few compliments as I help people with suggestions on different things. I am a handyman and have a lot of experience in home remodeling,auto mechanics,etc. I hurt my back and not able to do contracting no more, which is the source of my pride.
But when I help that one person you can see it in their eyes their words in their body language how much of a difference I made for them, that comes to the separate kind of pride”
“Today I bought in a good mood because starting from the phone call where they helped me. Then I arrived at the store, all the salespeople were so polite, they asked if I could help, including at the checkout, and even in the parking lot he came up and took the cart from me, although I always take it to the place myself. It was a pleasure shopping today, thank you for your service!”
“A great Home Depot, well-stocked and generally has everything you could need. Frequent visitor at their garden center. They're generally not too slammed, but I visited on Memorial Day weekend and it was SO busy. I feel like they were a bit understaffed that day, it was kind of hard to find someone to help me. But when I did, they were super helpful and friendly!”
“Just completed a marvelous kitchen experience with Michael and the team at ProSource. They made everything sooo easy. Thanks so much for making it a great experience.”
“I had some trouble finding the right size of what I was looking for, but Daisia (so sorry for spelling) was so extremely kind and helpful and genuinely just brightened what has been a rough day! I was so lucky she was there to help me! Thanks, girl! You were so great!”
“Had a great experience here buying a grill on 6/16- initially a bit disappointed that what we wanted/ thought was there was not available, but home depot was incredibly accommodating and had us walking out with exactly what we hoped for.
Was fully ready to just go spend a bunch more at Costco for a fancy grill I didn’t need, but thrilled with what I ended up with.
Propane and a nice grill tool purchased as well, was nice to get it all done in one place and the team working could not have been more helpful”
“I went to Lowe's Dedham the day after Black Friday, when stores were still packed. I found a dishwasher on an incredible deal that fit exactly what I was looking for; one employee was really struggling to set up the purchase for me, since there were none left in stock. They were about ready to give up when another employee, Sean Austin, came over and offered to help. He then spent a solid 20+ minutes with me sorting out placing the order and answering questions; since the vendor couldn't provide ETA estimates over the weekend, he gave me his email and said he'd follow up for me on Monday. He did follow up, and even managed to coordinate an accelerated delivery for me. After an issue with the install team (not Lowes' fault), he did extra work once again to ensure there were no hiccups for my installation. The experience made it feel like I went to a small local appliance shop service-wise - it's not something I've ever experienced at a large global retailer, and I still can't believe how positive an experience it was, especially compared to much less positive experiences at Lowes' primary competitor. I will 100% go to Lowe's for my next appliance thanks to this experience. Thank you Sean!!!”
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“I am so grateful and proud of this establishment for the vast diversity of individuals they hire! I am delighted that HD values all individuals! Though the wait for customer service is longer than one would first expect - it is well worth it and wonderful to know your small inconvenience is benefitting SO many!”