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May 2024 by philip hunt
I’m almost dumbfounded with astonishment about how well and how quickly and how professionally I was treated by Lou Pacheco and his staff where I’d recently sought personal service through his store with a longstanding jewelry issue that I didn’t think had even an average chance of getting fixed.Not only did he and his staff reach out to me multiple times during the entire short period from the beginning to the end of my jewelry issue, but they responded to me with swift excellence in their final result with the ring that I’d cherished for years. Quite honestly, I couldn’t be happier with the result which made my jewelry look as good as the day that I’d received it. He even included a special polishing cloth, as well as directions as to how to use it, free of charge. The care and thoughtfulness of the level of client service that I’d received – especially never having done business with their store before – was nothing less than superb; it was flawless.Should you have a jewelry need large or small, you’d be foolish not to consider Lou Pacheco and Pacheco’s Jewelry in Taunton, MA as your first choice. They managed to do something that’s quite rare in any area of client service that so few do – they under promised and over delivered! Whatever Lou and his staff are earning through the diligence and quality of their efforts, it just can’t be enough.
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April 2024 by tara swan
Great service beautiful jewelry and he always takes care of any wear n tear issues after purchasing.. the jeweler everyone wants n needs!!! #1 the best ?
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January 2024 by C D
There service is BAR none the best of the best. I will be customer for life!!
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September 2023 by David OBrien
I bought my wife's engagement ring and her wedding band here. They have amazing customer service here. When my wife's ring broke, I brought it in to them and they said that it shouldn't have broke and repaired it for free. I will be going to them for any and all of my jewelry needs in the future. Can't recommend enough.
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July 2023 by James Spellman
What a great store, good pricing, classy and professional. This is the store everyone wants to visit. I say everyone needs to shop here. Go to the best, forget about the rest!!!
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April 2023 by Paul F
Extremely professional with ever aspect of my situation. Helpful and friendly.
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February 2023 by MICHAEL TARTAGLIA (TAG)
Repaired the clasp on a vintage men’s bracelet. Trustworthy, Honest, Quality workmanship, and Fast Service
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September 2022 by Rob Fortes
I read several reviews stating the professionalism and cordiality of this jeweler, so I decided to go and get some watch batteries replaced, a watch fitted and to look at some pieces for my wife. I waited at the front desk for over 20 minutes. I was next in line and the women behind the counter decided to help another customer. When someone finally asked what I needed I was able to get out "watch battery and", then I was rudely cutoff and told it would be a while. totally missed out on an opportunity for a new customer.
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September 2022 by Anna Duffy
Lew is the best! Very professional, knowledgeable, and straightforward. We went to him for my engagement ring and it came out perfect/ just as I imagined- I have received so many compliments on the ring.
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June 2022 by S
Pacheco’s is a gem. After moving to the area and being unable to maintain my former local jeweler, sought a new local jeweler. Had an unpleasant experience at a jeweler nearby on Broadway, then discovered Pacheco’s. Wow!!! What a world of a difference excellent customer service makes!!! Whether it’s a call, email, or in person, Pacheco’s delivers greatness. Lou has created a custom intricate pendant for me, repaired watches, resized rings, repaired rings, advised about purchases and other projects. Have recommended Pacheco’s to everyone I know and family has switched to Lou’s as well. Pacheco’s is trustworthy and they even take a picture of the jewelry/item you bring in for repair. Always a pleasure to deal with Lou and the Pacheco Team.
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June 2022 by Lucero Tovar Sanchez
Best jeweler in the area! Owner and his wife are super nice and take care of their customers. I have been shopping with them for many years and will never go anywhere else. Trust worthy and very fair.
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June 2022 by Lenia Driscoll
Best jeweler in the area!! First visited them last year to solder my wedding band to my engagement ring and repair a stone that fell out. Lou replaced the missing stone with a perfect match to the rest of the ring. Last week I lost another stone, thankfully I found it in the jewelry cleaning water this time and brought it in. Once again, Lou fixed the ring beautifully and fixed 2 two other prongs that were broken (unbeknownst to me). Always greeted with nothing but professionalism and friendliness! Got my jeweler for life! Thank you
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June 2022 by Jordan M.
Pacheco Jewelry, in my opinion, is the most professional and respectable establishment I have had the pleasure of doing business with. Not only are you greeted with such welcoming kindness every visit, he is very fair and understanding, if ever there is an issue with his merchandise. He is the only one I trust not only to buy jewelry from but also to repair all my jewelry!
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May 2022 by Heather Tripp
Nicest people ever. I wouldn't go anywhere else.
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October 2021 by Yvette Jones
Jewelry repair was over priced.
