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February 2024 by Zack Sheehan
You would think prescription medication would be important enough to warrant human customer service. But no you can chose between the useless voice bot or downloading their app. If you get frustrated you can leave a voicemail that’ll maybe be answered in a few hours. If you have urgent questions good luck because this company would rather see you dead then helped.
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January 2024 by Brenda S
They have taken half the store to put in offices. They don’t sell anything. Minimal shampoo etc.. almost no greeting cards.Literally half the store is gone.Go elsewhere unless you need a prescription. I think that is all they want to deal with there.
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January 2024 by Steve Blood
I just went to this pharmacy that I've been going to for the last 25 years. Susan shocked me by making it a point to say hi. When I left, she actually said goodbye. I stopped going to this CVS due to the unprofessional the help is. I've been going to the Eastern Avenue CVS as their employees are wonderful friendly people which makes it a good feeling Everytime I go there. I hope the Swampscot store will again be a store I used to like.
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January 2024 by Lisa Hartford
I don’t know what they’re doing at that store, but putting in that minute clinic is probably the stupidest thing they ever did. I used to love my one stop shopping at CVS.
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November 2023 by Dean Gallo
Picked a much needed prescription at the drive up. I was told my insurance would not cover it. The pharmacy associate charged me 142.00 for a prescription I refilled a week later at Walmart for. 10.04. When I compared the bottles I noticed the cvs associate used an address for me that was 8 years old. He never put it through. When I questioned him he said he gave me the cvs discount of 20 cents. It was a total rip off.
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October 2023 by kenneth schulman
After waiting for days for a prescription to be filled, and being told each day that they were waiting to receive the medicine from the warehouse, they finally told me where it was a available and I was able to ask my Dr. to call the prescription in to the other CVS. This is information I should have received earlier rather than being told every day that it would arrive "tomorrow." Such horrible customer service. Can't wait to switch pharmacies
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August 2023 by Jordan Dana
Alejandro is awesome! Such a kind person and great customer service!
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July 2023 by Charles McCarthy
I switched my prescriptions from the CVS on Eastern Ave in Lynn. Although I live in Swampscott this is a little farther for me to travel but the people in the pharmacy are wonderful. I am speaking only of the pharmacy personnel.
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July 2023 by Chantelle
Susan is awful. Horrible way of speaking with customers. Not a good attitude. Not good for customer service.
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May 2023 by Humphrey Gardner
This is not about the people, but the CVS automated prescription system which several times has put me in medical jeopardy by saying a prescription is "being processed" when it isn't. Today is the last day I'll comment on this, all my pharmacy business henceforth goes to Walmart.
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April 2023 by jennifer gilchrist
I would just like to say that I have never had better service at a CVS ever!!Julie and Charles at store #1899 helped me more than they will ever know!
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February 2023 by Karla Cruz
New pharmacists were quick and efficient. Love it! ❤️
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October 2022 by Marni M.
My cousins and I used to walk here all the time for snacks and supplies. As far as our needs went, they always had what we wanted. Staff has been friendly for as many of our visits as I could recall. Nothing special but serves its purpose so I will come again.
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October 2022 by Dante Ramos
Worst pharmacy ever and worst manager in the world. They made me feel uncomfortable, discriminated and upset, while I was sick and tired. I’m never going back there again.
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August 2022 by Jordan Shepherd
Susan works the register and is the rudest person I have ever met. Shaking her head when asked a question, huffing and puffing out of frustration, throws products on to the counter, speaks to you as if you are the scum of the earth. Absolutely horrible service. Not the face of a business you want. I was very kind, I would admit if I deserved that treatment and I didn’t. Disgusting.
