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April 2024 by Nicole Anderson
I had a very positive experience with Martha and the manager of this branch. They brightened my day and efficiently fixed my problem. I recommend this branch!
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March 2024 by Ian Woloschin
Somerville library recommended here for a free public notary but apparently you need to make an appointment. This fact is not noted anywhere, either on the website or in the bank itself.
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February 2024 by Pedy Torres
30 minutes wait just for a card just because Liliana Ortega don't stop talking things that are not from work with another employee need to be more professional I understand if I'm waiting because they have another customer but not because they love to be talking ?? I feel discriminated too because they look at me past me by but don't help me to get my new card
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September 2023 by Stephanie Brandao Carvalho
Terrible customer service. I was told they couldn’t change quarters for me because you have to have an account with them as they “look you up in the system” to give you QUARTERS. The teller acted like it was a free service or a favor. Line was long as hell because atms weren’t working and they only had 2 tellers while a 3rd employee just stood there watching the line as it got bigger and bigger. Go to Winterhill bank or Bank of America, they don’t make up fake policies to gate keep quarters.
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August 2023 by Chris Getchell
This bank is a joke. And the joke is on us.
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February 2023 by Scott Zuckerbrow
Was put on hold and hung up on multiple times. Finally on my 3rd attempt calling I was told they were busy and to try calling back. If they would have told me this the first time, I would not have minded.
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February 2023 by Kolleen Benoit
Esteban I want to thank you a million times over and over!!! You are such a GENUINE employer who gives a 10000% when it comes to his job!!! He opened an account for My daughter at the Broadway branch and he deserves a raise for his work. Thank you once again!!!!!!Kolleen & Kyra
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December 2022 by Karmen G
(Translated by Google) Bad service. To obtain an account statement, you wait up to 1 hour for them to attend to you. Horrible service.(Original)Mal servicio. Oara obtener un estado de cuentas esperas hasta 1 hora a que te atiendan. Horrible el servicio.
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October 2021 by Kathleen Castillo
Honestly I hate this bank but the banker here named Mabel is amazing!!! She helped with all my questions, she literally knew so much, and was able to solve alllll my issues through great questions and great listening. She worked with me to help get everything handled and made me feel comfortable!
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September 2021 by Wilson Chen
Terrible customer service. Lady manager was rude and lied about there not being $100 bills and commanded tellers to not give $100 bill out without any reason. She then started yelling when I asked why and aggressively told us to leave when we kept questioning and even threatened to call security. She refused to give card when asked to call customer service. Terrible bank would consider transfering banks!
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December 2020 by Daniella F
Customer service is wonderful at this branch. I have been going here for over 10 years & it is my favorite bank. The staff is helpful & very nice to deal with.
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April 2019 by Israel Correia
I like to come to this atm late at night cause i feel very safe
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November 2016 by John Brierley
Very pleasant,positive staff , and informative staff
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July 2016 by Ralph Mac
Great bank! Great professionals! Could use more tellers though.... Most posts are several years old. Today is 7/8/16
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June 2015 by Olive Baerde
Customer service like many others said before is certainly very bad. Not only that, it takes forever for them to help you. Also, whenever times they sign me up for a new service, never explain the details to me, and I have to pay extra fee then call the customer service. Wasting of time.
