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December 2023 by Ruth Z.
I unexpectedly came outside to find a rear flat tire on my 2021 Legacy. Without hesitation, this top notch service crew/ department went into expedited supreme service to accommodate me and my needs. ( I cannot drive around on a doughnut for days)! The service manager Greg Flynn and his crew ( Brian Sodetquist) for going Above, Beyond to keep me on road safely. That's the Subaru Love you. get at this Dealership; anything from sales - to - service....they are for U!!!!!!
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October 2023 by Toni B.
Loved working with Drew in the sales dept.. He helped us get our daughter into a forester. Drew made the transaction so easy and seamless. Would recommended him to anyone looking to buy or lease a new or used car.
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October 2023 by Nick quinitn
I've purchased 2 cars here, my brother 1 and fiance 1, serviced here and purchased parts. Nothing but an awesome experience. And thanks to Chris and Inna, my fiance and I were able to get our dream cars.
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September 2023 by Larissa S.
Unfortunately, I have the absolute worst luck with my tires but fortunately, Ryan in service has been nothing but amazing with me every single time. Both his professionalism & kind heart is something i'm incredibly appreciative of. I'm not a big fan of dealerships being a female, but I know I can always rely on Ryan to educate & give me the best deal possible.
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August 2023 by Erin D.
it: after speaking with the manager, Amy. My concerns have all been addressed. Had i met with her from the start my overall impression would have been different and not shady. Because she honored her word and gave me facts. For that i will average my reviews for a score of 3/5 Dropped my car off 2 hours before closing. After discussing with people who have worked at a dealership I received regrets over the "fair pricing " i was given. After discussing this with Ryan the following morning when I called since my Voicemail was not returned. he offered to take $100 off the brakes only because that was the only item of the 3 items documented that was not complete. completed. So i said okay thank you. And mentioned that the loaner vehicle I was given did not have a full tank of gas when I took it so i would not be returning it full. He just asked i returned what i used. (Which i did). 3 hours later after being told 2 of 3 were done all thats left is brakes. I get a call that my battery is fail and dead and will need to be replaced. They took it out to replace the spark plugs. And now its dead. I asked for a quote on a battery and on all of the other services performed and on the report of the battery failing When i am told on the phone by Ryan that "we do not give formal quotes or quotes on servicing because we are not allowed to put anything in writing" as if that does not sound fishy. He says they only do invoices and right on the invoice itself "customer here by acknowledges receiving original estimate of $0.00" which means they have capabilities but chose not to use them. So I demanded he send me something to which i get an email just in the body typed with 4 errors because i only got 1 of the rear bearings not 2 and only 1 was authorized and a few other details.. Also after finally receiving the print out of the battery report because the email copy was not sent. That it has the report being done at 12:10pm But i was told at 11:08am via phone call that my battery was shot and needed replacement. After already adjustment when we go through the final cost breakdown first it was my inbound pads then its outbound pads. Then the shop supplies fee is for tools. Which i asked another Subaru rep it is not for tools it is for haz waste disposal and tire disposal and now just what ryan referred to as a "dealership tax" Maybe there are other service members at this establishment that are fair and honest. But working with Ryan Nave was like pulling teeth to attempt to not be overcharged. And Ryan Nave has gone to the lengths to alter my address and email to avoid my ability to take the service survey since my invoice now has incorrect information. he had it correct at noon when i had him read it all back to me.
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June 2023 by Courtnee L.
This place really took care of me over the holiday weekend. Their customer service and service department are exceptional. I highly recommend this dealer. Alex was my salesperson and he was great. Ryan, Bryan and Leroy in service are Fantastic. Note: I did not purchase a Subaru and they still took great care of me and my needs.
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March 2023 by Heelhin Yang
The female staff is friendly.
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March 2023 by EggsecuteX Gaming
Brian from maintenance and Josh the mechanic that worked on my 07 wrx did a top of the line job.
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February 2023 by Frankie R.
Purchased a steering knuckle for a Subaru legacy from the parts department. Was told steering knuckle would be delivered early afternoon on February 16. After calling for two consecutive hours and no one answering the phone I finally got a hold of the service department. Who transferred my call to the parts department who then let me know it may be delivered today. After pressing the issue. The parts manager informed me it would be on the way and to never call to order parts again. He then hung up on me!! Awesome service
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February 2023 by Patricia C.
I have bought two Subaru Foresters from this dealer. Great experiences both times. I love my Forester. Brought my car in for check engine light and Stateline did diagnostics. Needed new battery and oil change, which my husband said he would take care of himself. A "while" later, found out technician misunderstood and did the work to the tune of several hundred dollars. Service manager waived the fee due to the misunderstanding. HUGE thanks to Stateline. Great work and customer service which is why I will continue to use Stateline for my Subaru needs and YOU SHOULD TOO. Trish C. Portsmouth RI
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November 2022 by Len L.
Before taking delivery of my new vehicle I was given a sheet detailing all accessories to be included in my purchase. Upon inspection I found this was not the case. Their excuse was they deleted certain items to meet my final offer. They did not tell me about this during our negotiations . They also added service chargers to the final price that I did not authorize such as window etching and inspection services. Be very careful when dealing with these people.
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August 2022 by Chris T.
Bought a CrossTrek from them in 2020. Love the car but Dealership refuses to cancel the Gap insurance I bought through them. Will never buy a car from them again! Been fighting to get the insurance cancelled for 6 months.
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March 2022 by brad cameron
Great customer service
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February 2022 by Alan S.
Just purchased a new Crosstrek 2022. Beautiful vehicle, Great experience in every way. Joe the sales manager worked with me over a period of several days and made it work. Inna was very helpful she reviewed the details set up my phone app. all the things that i know i would have a problem with. She made it my best buying experience.
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December 2021 by Todd M.
Becareful when going here. They quote you one price and then charge you double after the work is completed. And then when confronted about it they wouldn't honor the the quoted price. Just been issue upon issue since purchasing a vehicle here. Won't go back.
