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November 2023 by Michael Víctor
Jonn Salem MA location is the very best .......His expertiseknowledge & technical Savvy A+......He deservesBoth s promotion & Raise. If it wasn't 4him I would probably switch to another carrierSincerelyMichael V
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September 2023 by Allen Jenner
Metro only sells phonesPersonal - stop in pay the phone bill, there helpfulCareful crossing the streets.
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July 2023 by lee gonzalez
It was excellent great help and assistance..
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July 2023 by Sorbeyi Peña
Very impressive,thanks for the tablet promotion.
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May 2023 by Charles Daniel
Cool!!
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February 2023 by Dan ORiordan
Love Metro but not this location. Not the most attentive staff that seems to rather move slowly and do not appear to want to help customers.
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July 2022 by Brenda Blais
If I could give a negative zero I would. I walked a mile and a half 2x for nothing. Worst customer service I have ever encountered. The so called "manager" should not be dealing with customers. Rude doesn't even cover it. I've been a customer since 2014 and more than likely after this last experience, I'm finding another carrier.It's too bad the location at Liberty Tree Mall closed, as I always dealt with pleasant staff that actually cared about their customers!!!"
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July 2022 by Joe Styczko
An employee took the money and didn't pay the bill it happened to quite a few customers I'm still waiting for the owner to reimburse me watch it this place will steal you blind watch your wallet and make sure you get a receipt but they will steal from you they got shut off from T-Mobile because of it and I still did not get reimburse go to another store stay away run
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September 2021 by William Mcnamara
Nice store with good customer service. I had an issue with my phone, and Frank could fix it!
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September 2021 by Antonio Reyes
An excellent place for buying phones with a good phone plan! Frank helped me a lot with my Upgrade. I strongly recommend this store in Salem.
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May 2021 by Daniel Mejia
This place has the worst customer service I’ve ever encountered. The woman who helped me was rude and unhelpful, she had an attitude from the very beginning. It doesn’t even deserve the one start I’m giving it now. Take my advice and don’t waste your time go somewhere else.
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September 2020 by kevin hogan
Fantastic experience
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June 2020 by Elaine M. Palli
Awful. The service person couldn't really speak English. He did not resolve problem.
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June 2020 by Veej Crowley
I need my phone fixed.. why are you guys locked??
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September 2018 by Thomas Vallor
The people who work here are very nice and way more helpful than any customer service representative that you will get on the phone with this terrible company. I'm reviewing the store location and not the company right so I'm giving them five stars.