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June 2024 by teisha babineau
This cvs use to be good but now I only go here because of how close it is to my house because I don’t have a car other than that if I had a car I wouldn’t go here the pharmacy is awful always busy and the pharmacist here is rude and mean but there are a few awesome people who work here but I’m not a huge fan otherwise
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May 2024 by Angel Scalice
I wish I could rate them negative stars. THE WORST PHARMACY EVER. While on vacation, my daughter needed an emergency prescription. Without going into the entire ordeal, we spent 3 hours between 2 days of back & forth including them saying our insurance wouldn’t cover the cost - which is not true & them saying our doctor needed to approve the medication even though the original pharmacy already transferred the script. This is not a narcotic - it was a skin cream! Ultimately, we didn’t get the prescription. Absolutely useless & uncaring. Additionally - they don’t answer the phone.
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May 2024 by Wensy Hernandez
Bad customer experience at this store last night with this employee at the front register name Santana. Since whan has it become CVS's policy that the customer has to rip their own receipt of the CVS printer and put it in their bag. I politely multiple time asked for my receipt and all this kid which he's just a kid by the way name Santana all he could say too me was that I was all set. Meaning he wanted me to get my own receipt off the CVS printer. So he ended up walking away from me and the register ignoring me and my request for my receipt. Whatever happened to good customer service in this day and age. Smh!!!!!!!!!!!!!!!!!!!!
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April 2024 by Jennifer Shire
I cannot express how grateful I am for this minute clinic. Lately my doctors office has been ridiculous trying to get an appointment. I tried this the 1st time when my daughter had the flu then my son had a sore throat. Today I had a tooth issue. All 3 times it was fast to book an appointment. The doctors and n.p's are courteous, kind,knowledgeable. They were able to diagnosed and prescribe any necessary medications. The place is nice and clean. But the medical staff is seriously exceptional!!!!
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December 2023 by Carla K.
Avoid this pharmacy at all costs! They shorted my prescription by 70 pills! I received 20 and should have got 90 which is a 3 month supply. The pharmacy was aware a mistake was made and said they would fix it and get back to me. Well I waited and waited now I have a couple left. I called and they never picked up -one hour! I supposedly talked to a manager and told me there is nothing he could do. The customer service is horrible lately at this location. They used to have such a pleasant staff.
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December 2023 by Joanne Johnson
Waited on hold for 3 hours to talk with someone in pharmacy. GuessThey don’t have to answer phones. Drive down waited in drive thru line only to have them shut the blind. So much for customer service. They apparently don’t need customers!!. Ridiculous. Time to transfer all my prescriptions and stop dealing with the excuses!!!!
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December 2023 by Lisee Love
There isn’t a pharmacy that I go to where the staff doesn’t completely make me feel like I’m personally stressing them out. But one worker stands out at the Canal St CVS in Salem in the pharmacy department. Her name is Genesis. She is everything that you want in a pharmacy technician. She treats each customer Individually and politely. She’s friendly while remaining professional. She always puts on a happy face and never makes me feel like I’m bothering her.. And she gets as busy as anybody else but when she gets busy, she gets a good attitude in gear and digs in. When she’s present, her other coworkers have better attitudes and work better.. When she’s not there, it feels as if the machine has lost a wheel. When I go to the pharmacy, any pharmacy, I’m always made to feel like I’m a problem. But when I see Genesis behind the counter, I know it’s all gonna be all right.. I know I’m gonna get helped with a friendly attitude that I wish everybody had. I am going as far as to say that Genesis is most likely, not only the best pharmacy technician in CVS, But the best pharmacy technician I’ve ever experienced. She deserves a raise and a promotion.
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October 2023 by Emily Topacio
I just went to this store to pick up my prescription, and they told me my medication is out of stock. My script happens to be an over-the-counter product that can be hard to find due to seasonal allergies, so my doctor decided to assist me by putting it on a script. When I glanced at their store shelf within the pharmacy, I happened to noticed my medication. I said, "Oh, you do have it!" motioning to the associate in the direction of the shelf. She embarrassingly retrieved the product and sold it to me over the counter. I never used to have issues with this store, but lately I'm finding it harder to get my scripts refilled with them. I'm done with this store. To top off this experience, the sales associate, Brian, who handled my other transaction up front called me a PITA to my face. I did a double take and clarified it from him and he smiled and confirmed what he said. When I asked to speak with the store manager, he said he was the manager. Any manager in their right mind would not call any customer a pain in the a-- to their face. Again, I'm done with this store.
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September 2023 by Jim Niarchos
Great CVS with the Pharmacy when I need them most.
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September 2023 by J P
You can’t have this place be a one-man operation. Then if someone’s late the place can’t open according to schedule and everyone is just standing here. You’re making everyone else late now.
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September 2023 by L Roberts
You can’t have this place be a one-man operation. Then if someone’s late the place can’t open according to schedule and everyone is just standing here. You’re making everyone else late now.
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August 2023 by Mike
The Pharmacists. Including Mr. Son, and the whole pharmacy team are amazing! -Mike Crockett
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June 2023 by Virginia Levesque
Clean,stocked and helpful employees
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June 2023 by Aman Da
Horrible service. I would give 0 stars.
I had to go back to the pharmacy three times for one prescription. Unacceptable. I will not be returning to this location!
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June 2023 by James Vincent
Horrible customer service for the pharmacy. Waiting on hold for 15 min to transfer script to different location ..I would give zero stars if possible
