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August 2023 by Andre Aguiar
Very poor customer service.Bankers don’t value my time as a customer and Raphael was very unhelpful. It just makes me regret moving my business acct to this bank.
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April 2023 by Katie C
Lovely office and working with Patou was a great experiance. She was very precise during my transaction and very personable!
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November 2022 by Joyce Robinson
I have to sayRoselert RaphaelPut my faith back into this bank...I had a couple if issues that weren't getting resolved!!!He showed excellent customer serviceTo me!!!!I was not happy when I went in...but he changed that!!!!.. excellent customer service skill!!!
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October 2022 by Sarah
I deposited a cashiers check and it cleared, but then was deducted from my account later that night and got an email that the bank decided to hold it for another 12 days. Asst Mgr tried to help- said talk to Mgr and call customer service which I did - useless. The Mgr basically said nothing he could do, didn’t know why the Asst mgr said to go to him and had not even one ounce of sympathy for my situation.My bank cleared the check right away because it was a cashiers check. I’m closing my account.
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July 2022 by Tim Phillips
This bank branch is a joke. They are rarely open now during advertised hours. You just can’t count on this BOA branch anymore. I’m going to move my banking to a local bank where I know I can actually see somebody during advertised hours. Bank of America………what is your strategy here. ??????
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July 2022 by Larisa Koch
Hi, sorry, I'm 72 years old. Absolutely not passible to use services by phone, nobody ever answered. Only one teller at Swampscott Ma brunch. One hour wait! Also, when I decided to cancel my account it was involved 3 people for one job and it still was not done comlitely. Sad.
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July 2022 by NPOC SERVICES
Branch is often closed randomly and it is IMPOSSIBLE to get through to a human at the branch by phone. The branch is slow and there is often times only one teller working, even when the line is practically out the door. The only alternative is the Lynn location, which is even worse.
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May 2022 by Anthony Louis
This branch is a complete joke even when they are open there’s only one teller and it’s the only Bank of America within like 15 miles. Good job Bank of America worst bank you could possibly use
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May 2022 by Juliana Carvalho
In the many years that I've been with BoA, the customer service that I received here was one of the worst. When I asked if the teller could fix an issue with a cashier check that I purchased, she just rolled her eyes and acted in the most disrespectful manner. Told me that she was closed and I needed to wait for the next teller. I was later assisted by another teller who was the complete opposite who kindly assisted me and showed that she cared about her customers. I know the job of a teller must be a pretty difficult one, but at no point does it give you the right to be that unprofessional.
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December 2021 by Sey Mour
Unprofessional and poorly staffed no reason for having only one teller while the managers stand around playing with their thumbs are they no capable of performing the same task ?
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October 2021 by Patricia Long
Pandila was professional and went the extra mile to serve my needs.Raj is outstandingly, he's a keeper! Great service! I can tell this bank is busy this morning but he stays the time it takes to be of service. Thank you.
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October 2021 by sergio coelho
Dominga and Raj was very friendly and helpful. They helped me with wire transfer for a purchase of my new home. It was all together a pleasant meeting, east, quick and efficient. For help this is the place to go!!!!Excelente serviço, muito bom rápido e amigaveis
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October 2021 by a gurekian
Came in on a busy Friday but was pleasantly treated and assisted in an efficient manner. Raj (or Rash?) was extremely helpful in fulfilling my request. Great staff and experience
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October 2021 by md ahasanullah
Went to this branch for my auto loan refinance and everyone at the branch was great helping me with the process especially Mr. Dorian and the manager of the branch Rajvir. Thank you guys appreciate your help as always.
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September 2021 by Yozefina Morgan
One of the best locations I have been to. Great people and great help all the time. I always go there to see Dorian for all my issues, and manager Raj is always welcoming and helpful. They always make sure I get all my problems solved before I leave. Very satisfied. Thank you.
