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November 2023 by Wendy Almy
I brought my phones in and asked them to help me finish setting up my new phone. Told they couldn't help me because the phone I needed to transfer information from had a broken screen. The young man said, the screen is broken, I can't help you! I drove to Plymouth with 2 blinding cataracts for nothing! Thanks
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September 2023 by Kelsie Callahan
MaryEllen was amazing. She could see I was overwhelmed and confused. She walked me through the process in the store and had great patience during her time helping me. The gentleman at the front check in was also helpful although I didn't catch his name. Thank you!
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August 2023 by Ariana Gardner
Make an appointment online — you’ll be helped a lot quicker! The staff are friendly & efficient. They made it easy to swap our cable boxes & internet modem as we were having issues with slowness.
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August 2023 by Chris Babbitt
It's kind of like going to the dentist. Everyone is really nice but, dealing with phones and cable and Wi-Fi and hotspots and Bluetooth and and all that stuff is better if you're on novacaine... I'm tired.
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August 2023 by Jackson Moltasanti
Comcast as a whole Is an awfulTerrible company. If they haven’t monopolized your town then switch to a better company. This review isn’t at all specific to the Plymouth store at all but ti customer service as a whole and to Comcast as a whole. Retched company that should be fined for the lies they tell their customers.
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August 2023 by lorri emond
Need more staff. I was there just to return equipment and had to wait 45 minutes before talking to someone.
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June 2023 by Jim Malone
The wait for service was long, but I was offered the chance to schedule an appointment for another time and the manager, Devon, came out on the floor and helped when she saw the backup. She was apologetic and very helpful in expediting my request when it was my turn. They could probably use more staff, but those who were there provided great service.
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May 2023 by Debbie Sturgeon
Came just to swap out a box. They are the rudest at the front check-in, I believe her name is Doreen. Very rude like you’re bothering her. Check -in should be able to just swap out a box. Horrible place
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April 2023 by TW15T3DDD
Amazing service! The rep that helped my family out "Ryan" worked very hard to solve a phone number porting issue.
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March 2023 by Treaty G.
Standing in line for 20 minutes now and not even an acknowledged that we were here. No "we'll be with you in a minute". Clearly we are a captive audience. Only place around so we are stuck with this place.
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February 2023 by Ian Fass
Xfinity does not care about people’s time. They have very arrogant individuals working at the desk when you walk into the store. I originally came into the store to cancel my tv services and add the home security on 1/17. I waited 40 minutes for my appt when the store opened at 9 for a service rep to help me (strike 1). After completing my request for my service change at 10 during a work day we scheduled my home security install for 2/10.Friday 2/10 comes and the service tech came to my home to install the new security system. When I asked about taking my equipment per the service change call on 1/17 however the tech was unaware. Ok not a big deal. I drive down to the store to confirm the change. I walk in to the store and wait 5 min for someone to offer their help. Keep in mind no one is on line and there are two service reps at the front desk. Once I’m finally helped I’m told my tv service was never removed and the only way would be to wait in the store to once again walk through my request to remove the tv service. (Strike 2).I don’t have the luxury to take time away from my workday especially when I already went through this exercise. When I asked for immediate service since I already did this, I was told nope have to wait. No apologies for their error. I received a smug and arrogant look as if I was holding them up. (Strike 3).I do think my request was unreasonable. Please train your staff on how to treat people.
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February 2023 by Ian F.
Horrible customer service at the front. Dealing with their welcoming committee is brutal. Very arrogant and needs to be trained on how to deal with people.
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February 2023 by ERG
To be clear, this review is for ERIK at the Xfinity store and NOT Xfinity wireless in general, as their service has been faulty from day one. My daughter and I went to the Plymouth Xfinity store today, as she has been dealing with ongoing issues with her Xfinity cell service since May 2022...yes...almost one year. After speaking with 25+ "dedicated team" Xfinity employees since 2022 whether by online chat or by phone... nothing dedicated about them, hysterical... we deemed this truly a waste of time and finally decided to visit the Plymouth store in the hopes of rectifying her phone issues. Erik was our guy and thank the heavens he knew what he was doing because we had absolutely no faith in ANY Xfinity employees at this point. He fixed the issues with her service and explained what went wrong from day one with her original SIM card, he installed a new SIM and connected with another employee online to be sure all was running well on Xfinity's end. I would recommend Erik at this store to anyone with issues regarding their wireless service but I'm sure the other employees are just as knowledgeable. Thanks Erik!
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January 2023 by Alison Parks
extremely rude from the person that checks you in to the person that hands you the cable box. Picking the box up for senior citizen at plymouth housing and we had to come back twice because they said they couldn’t give it to us due to billing.I advised it gets paid through her housing and he still made it difficult. After two visits and a lot of frustration we finally walked out with cable. Awful service and terrible representatives
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January 2023 by Scott MacLennan
Issues finally resolved. Took 6 visits but problem has been resolved.
