-
June 2023 by Bernhardt O.
Stop & Shop Corporate Mgmt has given up on quality of product and customer service. I have shopped at Stop & Shop for as long as I can remember. A few years ago (before COVID) they started to phase out their "Professional Butchers" in the meat department and that was the start of the slide. COVID, Supply Chain issues and employees with COVID Hangovers are all a thing of the past. However, Stop & Shop still has dirty restrooms that reek of urine from improper cleaning techniques to selling meats that spoil or turn within a day and even strawberries & other produce that has mold on it! Yes, I've even seen the employees smoking in front of the store between the entrance and the redemption center. Yesterday at the Deli Counter there were 5 people behind the counter and only 3 customers. I could understand if they were all busy but they were only working on 1 customer at a time. I ordered Liverwurst. The Deli-guy pulled a bloody slab of roast beef off the slicer that had blood all over it and a pile of scraps and beef dusts all over the place, placed the liverwurst on the slicer and proceeded to cut my order.I was dumbfounded, can you say cross-contamination? The man never cleaned or even wiped down the slicer. My bag was filled with blood and roast particles in it. There was no supervisor or department manager so I went to the acting store manager and showed him the bag. He saw the blood and the chunks of roast beef in my liverwurst and said, "I'm sorry, can I get you a fresh order"?I will drive the extra miles to find a Wegmens, ALDI or even a Market Basket before I go back to Stop & Shop. I can't afford to keep throwing food away only days after I bought it.
-
May 2022 by Phillip William Gauthier
Let me start by saying, the guy who makes the sushi rolls at stop and shop pembroke is very good and makes yummy food. But the baggers at check out…. If a specialty food is layer out nice in a package horizontally, don’t put it in the bag vertically. How stupid do you have to be? This is the third time this has happened in the past month. Always different employees. Train these kids better
-
August 2021 by Laurie B.
Not a single staff member wearing a mask. At Star Market, every staff member wears one. A clear choice for me. I won't be back at Stop&Shop. They don't care about customer safety.
-
May 2021 by J S.
I usually like this bakery. I usually order my daughter's birthday cake from here every year. Usually I go in and I order, they write it down, I pick it up the scheduled day but this year was not one of those years. Three years ago I was ordering a cake but the person at the bakery seemed mad that they had even to talk to me and each next detail of the order was taken begrudgingly. I was getting bad vibes but didn't think twice about it. I ordered the cake to be picked up at 11 that morning for a 2 o'clock party later that afternoon. I showed up at 11:30 to pick up the cake when the baker there said they had nothing for me. He went through the file folder and said my order had been filed away incorrectly. I immediately thought back to the grouchy baker who took my order reaffirming my the bad feeling about him. Good thing I showed up before the party because otherwise I would've had a party with no cake. I was none too pleased to say the least and expressed this to the baker there and he assured me "I'll talk to him" and to come back in hour and they'd have the cake ready by then. The baker working there that day apologizing for his coworker was very friendly, pleasant, and assuring so much so that I continued to go to this bakery for years. This year, yesterday matter of factly, I ordered another cake. Guess who's taking my order? The same belligerent guy who messed it up three years ago with the exact same manner. I gave him the benefit of the doubt but I sorely regret doing so. No party this year so we go to the movies and plan to have cake after. Movie's at 12 so I so I ordered tbe cake to be ready at 2. I show up at 2:30 and sure enough, my order was botched again, they have no cake for me. The nice lady working there has no idea about my cake, I point to the grouchy worker who took my order and tell her he took it. She looks for it and tells me it was mis-filed, again. The image I wanted to be printed is impossible because their printer was not operational, perhaps from the black out the day before from the gas fire on Plain st. I don't mind the printer being broken but I wish I knew this when I ordered the day before or at least a phone call for a different arrangement (they asked for my phone number while ordering). So I have to wait while she madr a new cake asap without an image while my family's waiting in the car. What should've been a five minute pickup became a 30 minute wait. I cannot adequately describe the anger I was feeling while I'm waiting for my cake. Seething would be an understatement. The baker making the cake apologizes profusely for her co- worker's mistake while assembling the cake. I tell her "I know it's not you" while she busily and impressively cranks me out a new cake. She says she won't charge me and I feel some relief from this debaucle. She was very personable. Meanwhile, the same grouchy baker is barking at other customers who dare ask where the gluten free muffins are. Unbelievable. The lady baker actually drew an image in frosting close to the image on paper that I uselessly presented to grouchy. When she finally finishes and prints out the label, grouchy says to her "why does it say zero?" on the price. She says, because the inconvenience. He says "gotta charge him *something*". I could not believe the nerve of this grouch(who never apologized once for his error), I laughingly thought to myself "he may be a j*** to customers but at least he's got the bottom line in mind!" I paid for the cake and left. . I don't know if I'll ever go back. Everyone else at this bakery is so wonderful and then this one bad apple really sours it. I don't want this one person to affect my feelings on the bakery as a whole but it's difficult. It really boggles my mind why this guy.
-
July 2019 by Whiskey B.
Employees bully and discriminate other employees and they do nothing but turn a blind eye and decide what the rule of the day is
-
April 2019 by James F.
All and all this is a pretty good store but I do most of my shopping at Market basket. All I shop with Stop and Shop is for their specials because of their pricing system . In too many cases the difference is to great to buy from Stop and Shop. In one case, they sell a name brand item they charge $12.99 for. I can buy it from all their competitors for $5.99 This difference alone covers my gas to go to Plymouth. I believe Market Basket is going to open a store in the Hanover mall which will be a do or die decision for Stop and Shop if they are going to keep their Pembroke store open. Time will tell.
-
March 2019 by Brandon K.
I am quite surprised with the amount of dissatisfaction with the Pembroke Stop&Shop. I don't think this specific location deserves five stars, per say; however, they don't deserve an average of 1.5! While Stop&Shop dominates Pembroke in terms of groceries, this is the larger of the two locations in town located in a large shopping center right off Route 3, on Route 139 with several other stores like Dollar Tree, Staples, and Kohl's. It's a large store, and surprisingly the first Super Stop&Shop ever opened by the Stop&Shop company (in 1982). It's not a perfect Stop&Shop (very few are), but in general, it's well stocked, spacious and very large. It spans twenty five aisles, with a full deli, prepared foods, seafood, bakery and pharmacy department. Staff were pretty friendly throughout, and management seems mostly on top of logistical things. Mike, one of the assistant managers I found extremely helpful and friendly in recent days. I will say that one thing that the Pembroke location needs to work on considerably is their pricing. Several items in this store did not ring up at checkout the amount that was listed on their sale sign. The assistant manager, aforementioned, was very helpful and efficient in fixing all the issues, but they shouldn't have happened in the first place. This seems to be a trend with the Stop&Shop's in this area. Most price scanners worked, but when I went here, several signs that have to be placed on these scanners per Massachusetts State Law were missing. In general, it's a nice, newly remodeled, clean store, but my suggestions are to watch at checkout to make sure all items ring in at the correct price. 4 stars for the Pembroke Super Stop&Shop.
-
March 2019 by Laurel K.
My favorite GO TO Grocery Store Hands down! I have been a loyal Stop & Shop Pembroke customer for over 35 years - and, yes, I did start shopping when I was 10! Why, you ask? 1. Some of the same great people are still working here after all these years and are as warm and welcoming as ever 2. I know where everything is - even though things have changed for the best over the years 3. They continue to innovate - being the first store near us to offer grocery scanning devices, self check out, digital coupons, a robot that ensures the aisles and floors are clean and safe -- and an app; 4. This store is SUPER - meaning they have just about everything - including a gas station and pharmacy on premises. 5. Best Produce (there are always specialists on the floor pulling imperfect specimens) 6. Incredible values on the essentials through "bulk buys," "manager discounts," "every day values," digital coupons, weekly values, fuel points, A+ School Rewards, and insider, customized discounts pushed directly to me. 7. I save about 25% to 30% each week (which is $25 on every $100 or $100+ on $400 spent. Yes, I do spend $400 every once in a while. I have a growing family and lots of extended family and friends who visit often.) Additionally, this store is extremely family friendly. My children have "grown up" shopping with me and learning valuable lessons along the way: Making healthy choices, budgeting (through the self scanning device), helping mom (self check out, running to grab something mom forgot). I've also had employees help me out to my car when my children were small and I had too few hands and too many groceries. I love this store so much! Thank you.
