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February 2024 by Catrina Hayden
I purchased a pair of Birkenstock's for my husbands birthday at Synergy in Northampton. I specifically asked the sales associate to help me with the size (they come in European sizes) and she got me two sizes too large. I specifically asked what the return policy is and was told with receipt - a refund and without - an exchange. Which suited me because I live 2+ hours away and wasn't sure when I could return if I should have to exchange the size. Surprise, when I tried to exchange (a few months later) the sales assoc. happily told me - sorry nothing we can do. I had the original tag on it and they had never been worn. The tag even has their store name. What a waste of my time, money and energy! Thanks for nothing.
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November 2023 by Cynthia Adler
Great selection and customer service. The whole staff was kind and helpful, and Naomi went out of their way to make our experience the best.
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October 2023 by Codey Kolasinski
Best clothing shop in Northampton. Great service with sales happening often.
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May 2023 by Karen Denno
Great selection of Life is good shirts
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March 2023 by E. B.
Very basic store full of things you could find elsewhere for less. Definitely out of my price range. I have gotten a couple things here in the last on sale, but it honestly doesn't have any real draw, so I don't see myself going back here.
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June 2022 by Nicole Blascak
Call me please my daughter could find a graduation dress thank you
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April 2022 by Kate Miller
Synergy is such an amazing store and we are so lucky to have it in Northampton. So much to discover - clothes, shoes, and beyond. Good for every day, for camping, and even looking cute for work. And all high quality. Plus everyone who works there is so nice and helpful.
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April 2021 by Kimberly Mcnutt
Great customer service
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January 2021 by Morgan K
Very nice and helpful
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December 2020 by Tara S
Staff member that watched me check out and refuse a bag to save waste then accused me of stealing it outside the store.She put her arm around my shoulders when she approached me and was very indirect about what she was saying. I was terrified because covid/social distancing and why is this woman touching me?When she realized her mistake she suddenly hugged me and kept saying no, nevermind I saw you pay for that. No apology until I asked for one.
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November 2020 by Trista Perrea
I have always loved the products offered at Synergy, many of my favorite brands in one fun little shop. But aside from that, the customer service is what keeps me coming back. I decided to quickly pop in the other night to look for some slippers, I had my 2 year old with me which we all know how that goes... immediately, the associate engaged with my son and attempted to hold his attention while I browsed a bit. As a single mother, shopping can be a nightmare! But she totally recognized my “need” for a moment to concentrate on something for myself. She was so sweet, my son loved peek-a-boo with her and I got myself some lovely new slippers! In between peek-a-boo and silliness, she helped me find the exact color and size I needed. Thank you Synergy, you all are amazing!
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June 2020 by Cyn R
Wear a mask, sanitize your hands at the door (they provide sanitizer). Fun, unique shoes and clothes. Got a pair of Birkenstocks, market price. Friendly staff, very helpful.
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March 2020 by happyvideo216
Love this place! The only place that I buy shoes now because the quality and the customer service is wonderful. My wide feet have a tough time finding shoes but the owner of this place knows all of the products in the store and is very helpful and full of knowledge.
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January 2020 by Jason Murphy
Very friendly knowledgeable staff. Love my new boots.
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August 2019 by Dustin Brentlinger
I love this store, you can always find fun and unique things. The staff is wonderful and those greet me and my dog with a wonderful hello.
