-
August 2024 by Alan Shapiro
Eddie was great at diagnosing and fixing our 17 month old GE refrigerator. He also showed me what had happened and how to check and correct it if it happens again—and to call if that part needs to be replaced. Overall a great experience!
-
July 2024 by TJA
About a year ago+ I left them two messages that I wanted a new wall A/C and dish washer. Never called me back so I took the time to go on youtube and learned how to fix both of them. The only reason I am giving them 3 stars is because they "used to be" so good.
-
June 2024 by David Rahn
We got a great deal on a range/microwave, and came back 6mo later for a washer/dryer combo. The staff are super knowledgeable about the products they offer, listen to your needs, and suggest the best products for you. The cost is box-store or lower and the local service and knowledge is even better. The knowledge and friendliness of the staff will keep us coming back (for a fridge in another 6mo)
-
June 2024 by Chrissy Viveiros
Excellent 5 Out Of 5 Stars. Called the Newton showroom worked with John, he knew the products well, the pricing was fair and the delivery was ABOVE AND BEYOND FABULOUS. They delivered in the rain kept the floors clean and even dried the appliance off. Great Delivery Experience.
-
May 2024 by Emily Holler
We needed a new washer and dryer and have a small space, up three flights of stairs. Home Depot, two separate times, made every possible excuse not to remove our old units and install the new ones. Poirier came in, removed the old and installed the new with no issues at all. I’m very grateful for how easily they worked with zero complaint.
-
September 2023 by Mary Riley
Just bought dishwasher first time we used it flooded our brand new kitchen. They came out said the pump was bad. We had never used it and wanted a new one. They sent someone out to replace pump. Ran it today it leaked again I think they sell defective appliances. The microwave came out of the box yesterday has a big scratch on the front. Go to Yale
-
August 2023 by Christine Malnati
Purchased a gas stove from Poitier and they couldn’t have made it easier. They have a plumber who delivers and unhooks and installs so you don’t have to get a plumber to your house twice. The whole experience was great. They service their customers well. I will get all my appliances from Poitier from now on.
-
August 2023 by Lazshop
Contacted Poirier to replace my broken dryer belt (Monday). Ed was fantastic. He said it was an easy fix and he ordered the part on Tuesday.Today (Thursday), I called to see when the part will be installed. They scheduled me for 12 days from now. The simple repair will take 15 days to complete. They have me captive since they charged me $295 for the service call.Ed made me think "I should order everything from Poirier." Service scheduling has caused me to think never again. Be sure to ask how long they will do a follow up to repair so you do not get stuck like I am.
-
July 2023 by Julian M.
I recently went to Poirier Sales & Service in Newton to lo pick out a new electric range. My electric ranged died a horrible death. I was greeted immediately by Jimmy (who happens to be the store manager). Jimmy made the transaction seamless, and had the oven delivered in less than a week. Their pricing better was better than their competitors, and the service was excellent. The delivery was today, and they were on time, friendly, and extremely thorough. I'll definitely go back to Poirier Sales & Service again for all my appliance needs.
-
April 2023 by Mark Moran
sold us a faulty electrolux washer machine, had to come repair it a few months after we bought it, E21 error water wasnt draining, now a year and a half later machine is broke again and out of warranty, same e21 error. i would never buy from them again
-
April 2023 by Jesus S.
I gave up waiting for their service department to return my calls/ emails about repairing the stove I bought from them.... They used to be very responsive...
-
February 2023 by Marybeth S.
Great transaction. Mathew was nice to work with. Delivery was quick and seamless. I love my new GE range. The slate color is so nice.
-
February 2023 by Caitlyn Roberts
Great place to buy from but service is tough. It is impossible to get someone on the phone to schedule an appointment. I have had an ongoing issue with my fridge and I’ve lost allmy food 3 times, had to buy a mini fridge and they can’t figure out what’s wrong. I can’t even get a call back to speak to a manager or schedule an appointment.
-
January 2023 by Marguerite F.
I went to Poirier to buy a fridge. The sales person, Alex Bobb, was fantastic. Not only did he help me select a good fridge, he also went out of his way to expedite delivery because my old fridge had died. I paid for the fridge on Thursday and it was delivered on Saturday morning. Alex called me an hour after delivery to check to see if everything had gone smoothly. The delivery men, Sean and Jermaine, were very professional, neat and helpful. I couldn't be happier with the whole process. Ps. I am a return customer. I purchased a dishwasher and stove from Poirier in 2001. Both are still in use.
-
December 2022 by Tinker B.
Purchased a washer and dryer. Day of delivery, we used the washer for the first time and it sounded like a jackhammer going off inside it. Contacted the salesperson immediately, who forwarded the video of the washer to their service department. The service department called to say they could come out and look at it IN THREE WEEKS!! Finally got them to come out the next week, and they completely disassembled the washer, and said they found nothing wrong. The service technicians solution to this was to leave a full bottle of detergent on top to buffer the sound. The technician then gauged the front of the washer while putting it back together and suggested to my husband that need say anything to me about it, because it wasn't that bad! Also, a panel on the front of the dryer was loose and instead of fixing it, which he said could not be done, the best solution was to stick a rolled up piece of electrical tape behind the panel so it would not vibrate. When told that was not satisfactory, he added more tape. When Poirier sales was contacted about this, their response was they would come out and pick up the appliances and refund my money. Leaving us with NO washer or dryer until a new one could be purchased from another store and delivered. Instead of standing by the product, they chose to leave us with nothing, because that was easier than trying to fix two appliances delivered with problems. Would you drive off a new car lot with a bumper taped on and a muffler rattling? This company has sold me many appliances in the past (stove, dishwasher, microwave, to name a few) to both myself and many family members. Clearly loyal customers are not important to this retailer. Unfortunately Yelp does not allow me to attach videos of the percussion instruments washing and drying clothing...but they are pretty epic!
