June 2014 by boston0311
There is nothing wrong with the MAC product but the salesperson Julie is unbearable. She picks whom to serve and refuses to help anybody else as if they don't exist by completely ignoring. She first avoids eye contacts. And then she wanders back and force through the isles between other cosmetic counters, then goes to bathroom. if the customer she does not want to help still around, she goes to the cashier and starts chatting quite enthusiastically, as if she found a long lost family member, with other occupied associate (ringing cashier) or customers who is in the process of making payment. This goes on until she finds a new customer of the right skin color and appropriate wealth walks in. Then, only then, she stops chatting and jumps out to help this one. When ignored customer complains about her helping newly arrived customer instead of customer in line, she would jump with pretended surprise, 'Oh, I did not know you have been waiting' and then she goes on 'I don't have time today for you because I have to leave after this customer'. That customer brows and leaves the store. It was still 25 min before her leaving the store for the day. How does she know the new customer would stay for 25 min. Julie does not have basic courtesy or common sense of the idea of first come, first served, or being fair or being professional by asking "Can I help you or Are you being helped?" Julie's attitude is so obviously offensive. I was not the only one to notice her ill practice that day. I shared this complaint with other customer who attempted to contact Bloomingdale to resolve but Bloomingdale did not have authority over this counter she was told. She even tried Sephora line so she does not have to come back to MAC. She said that she was only there because the Sephora line did not work and she liked MAC product. Then she gave up and went to Clinic where I sent my daughter, too.
We both went to Clinic counter that day and may not be returning, big loss for MAC company.