-
February 2024 by Dan Pomahac
Jay is the name of the game. If you are looking for a kind, whole-hearted professional who is willing to handle any task, he is the man to go to. I went in lost and helpless, and left with a financially life changing deal and a smile from ear to ear. 100% would recommend over and over again - thank you so much Jay!
-
February 2024 by melvin colon
I came in for a trade value for my phone and got A new phone, tablet and accessories. Very much satisfied with my experience. Thank you guys !
-
January 2024 by Nancy Spalding Gray
Padra is excellent as is Jae at this Needham location. Padra helped resolve a complicated phone swap over many weeks and maintained a pleasant, professional and helpful attitude. He is customer focused and a real asset to this store and Verizon overall. Jae got the ball rolling and Padra took it across the finish line. Thank you Padra and Jae! We are so grateful!
-
January 2024 by Daniel Farrohi
Padra helped us out and he was incredibly knowledgeable about the products, the pros and cons of different models and the best way for us to add a new product to our cell phone plan. We were really impressed with the customer service. I recommend this location for friendly, knowledgeable and quick customer service.Thank you again Padra and team!
-
December 2023 by Clare Martina
Jay went above and beyond my expectations! Excellent customer service and a pleasure to deal with
-
December 2023 by Thomas Porter
Junaid and PadraThe best service I have ever received.They are very professional and work hard at giving me the best advice.Tom Porter
-
November 2023 by Christine Merkle
Jay solved a problem that no one else has been able to solve! He’s a genius
-
October 2023 by Jo Fa
Very pleasant and professional manager, they were overwhelmed with customers and work, yet his positive attitude made dealing with them a pleasant surprise. Corporate Verizon is another story altogether.
-
September 2023 by Anammirrat
Great customer service, he explained all my options and was able to transfer everything from my old phone!
-
September 2023 by Lubna Munnam
If you need help this is the store to go to! The young man was very patient in answering all my questions and fixed my issue! Thanks JC
-
August 2023 by Lisa Jaynes
I went to this morning to drop off a Verizon HDMI box. The employee who was in the front of the store was incredibly rude both to me and an elderly woman who can in a few minutes later. He refused to explain in any detail what you need to do to drop off the equipment. He said something like we're just a drop off location. We don't do anything to help with the process. When the elderly woman asked his name he reused to answer her at first then he made fun of her within my earshot after she left the store. I was appalled. There is never a need to be rude to someone just trying to figure out what they are supposed to do. The whole experience was upsetting.
-
August 2023 by J C
Excellent customer service. He told me all my options I had available and made sure all my stuff got transferred!
-
February 2023 by Roberta K.
If I could give this store zero stars I would. Traded in phones 5 months ago and never received the trade in value. Best thing to do is not get Verizon for cell phone service, if you must, avoid this store. They don't know what they are doing.
-
February 2023 by E G
The customer service at the Needham location is top-tier. I visited this store multiple times to purchase gifts. Employees D’Andre and Ty assisted me, both separately and together. They went above and beyond for me and helped me find the perfect gifts. They were both incredibly professional, knowledgeable, helpful, and patient. They answered all my questions thoroughly and never rushed me during my decision-making process. D’Andre kept great detailed notes about the products and services I was interested in, and Ty was great at discussing all options (products and services) available to me so I could make informed decisions about my purchases and my account. Highly recommend this location!
-
November 2022 by Susan Murphy
I went into this Needham location on Saturday, 10/29 to return cable equipment. There was a young man and I think his name was Tyshawn, and he was taking care of everybody. Helping a family of three with their new cell phones. Customers coming in dropping off equipment. He was taking care of everybody. His customer service was A +. If I hadn't just updated my cell phone with a different company I would have switched right then. I very pleasant experience on a busy Saturday! Thank you!
