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June 2023 by Nancy Laconte
Great selection of tile .....helpful staff
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March 2023 by Roman Vynnytskyi
Guys here are great, always here to help and build long lasting business relationship.
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February 2023 by Brittany Ela
Exceptional service and support from this team! We came in after a contractor walked off our job and with our materials, to say we were shaken was an understatement. Kristin was so wonderful to work with, sensitive to our budget/timeline/needs and we now have a BEAUTIFUL finished project with selections we could only have dreamed of previously! We're so grateful for every vendor that helped us get over the finish line, but the Tile Shop was truly exceptional!
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December 2022 by Christine Powell Duncan
I had such a great experience with The Tile Shop! Carl was incredibly helpful to me: super patient as I chose tile, made wonderful and knowledgeable recommendations, and had a great sense of humor, too! He even made me feel better about changing my mind on grout color at the last minute. The entire team is customer-oriented and made me and my kiddos feel welcomed in the store. I absolutely love my new back-splash, and I have Carl and his team to thank for making sure that I was thrilled with my selection. I'll be back!
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October 2022 by Brian Stone
Will was amazingly helpful and patient. He was able to provide great input and feedback on ideas. Top notch!
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September 2022 by Leslie M. Seifried ABR, PSA, RENE, SRS, SRES
Super disappointed in a recent purchase - the costly bathroom reno is less than acceptable due to many chipped tiles. The large subway tiles used in the walk-in shower are of terrible quality. The GC/Tile professional had to remove numerous tiles that chipped during grouting process - unfortunately they were not able to remove all of them so stuck with them. Photos and a letter explaining the issue was sent to Natick and the corporate HQ and after 2 months, still no response. They do not stand by their products like they say they do.
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July 2022 by Sarah S.
I had a bathroom in desperate need of a gut reno, and it took me 4-5 trips to work through my vision and get educated enough about the different kinds of tile before I landed on my final combination. And then my husband decided to join the conversation so there were a few more rounds of edits and visits! Throughout it all, our sales associate Carl was calm, cool, collected and tracked our changes without ever showing impatience or frustration. Whatever my thoughts were, he could quickly guide me to the right options out of the thousands of tiles in store and took the time to thoughtfully answer all of my questions around fabrication and performance. I felt like I was in great hands the entire experience, and that Carl truly cared about the final outcome. I highly recommend working with Carl!
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June 2022 by Leslie M. Seifried ABR, RENE, SRS, SRES
Super disappointed in a recent purchase - the costly bathroom reno is less than acceptable due to many chipped tiles. The large subway tiles used in the walk-in shower are of terrible quality. The GC/Tile professional had to remove numerous tiles that chipped during grouting process - unfortunately they were not able to remove all of them so stuck with them. Photos and a letter explaining the issue was sent to Natick and the corporate HQ and after 2 months, still no response. They do not stand by their products like they say they do.
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April 2022 by serena keating
Terrible customer service. Guy we bought the tile and grout from said bring complete packages back whenever you are finished with the job. Our kitchen renovation has been a nightmare and is still not finished. Mgr in tile shop said, nope won't take it back, it 's over 90 days. Your sales staff should be instructed not to tell customers things you can't deliver on. Thanks for making our terrible experience worse. Will never recommend or purchase from the Tile Shop again
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December 2021 by Mike Revelli
Great experience with Mike Bergeron at the Natick store. Very professional. Thanks for your help ?
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November 2021 by Shardul Telharkar
Exceptionally great service. We were treated with a personal attendant who understood our problem and showed us what could we get for resolving it.I recommend visiting this place before any other for a tile job, since you'll get a bigger picture idea of what is good or bad.
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September 2021 by Diane Aldrich
Consistent, friendly, knowledgeable service from Matt and the rest of the folks at the Tile Shop. Great selection of quality tile too. As a contractor, we tell our clients that The Tile Shop is our preferred vendor. Highly recommend them to everyone.
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December 2020 by Liliana G.
We've been frequent visitors this past month in search for that tile that'd be great in our bathroom. Tim engaged us on the floor of the shop one day with a great attitude and desire to help. He listened, came back with options for us and we're finally set to proceed. Thank you, Tim!
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December 2020 by CE Z.
We worked with Robert for our bathroom Project. Robert was very professional and walked the entire store to show me how things will look like together. He made great recommendations and was very patient and honest with my questions and concerns. He was also very responsive via email or phone. He tried his best to get us the products we want as soon as possible. Our project was delayed and when we went back 2 months later he still remembered our names. Wow! Great service and really nice selection of products. I got lots of compliments. Thanks Robert for helping us with our project!
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November 2020 by David G.
Rob was great to work with at the tile shop. Came in with dimensions measured, and Rob was able to recommend products that work well together. Thank you!
