-
May 2024 by Tony D.R
I give the warehouse 4 stars, for the speed to load you, they deserve 5 ☆ but they only have one problem and it is the girl who is in shipping, she is RASIST, she started yelling at me because I spoke to her in Spanish, and she told me that the people in ? ? He can survive without speaking Spanish, and he smashed the door when he left..
-
November 2023 by Christine Park
Very nice people.Fast loading.Early pick up .Perfect place for delivery.Thank you guys.
-
February 2023 by manny dias
This is a disgusting and unprofessional company. They fired me while I was in the hospital for two weeks even though I left a voicemail explaining my situation. These are the absolute worst people to work for
-
February 2023 by Fred
They get 5stars from me got loaded a day early and i was in and out in 40mins thanks guys
-
March 2022 by Rob Ellison
There product might be great but Their sales Reps aren't the best. Instead of doing their job and selling their product for 3 months he spent numerous hours a week on the phone/showing up making house calls and having a affair on his wife with the person I was with. Nothing like Hagens sales reps going the extra mile to screw over their clients one affair at a time #homewrecker #cheaters
-
November 2021 by JUAN TAVERA
Fast load time, in and out in less than an hour.
-
August 2021 by Jason Crews
Fast load time, in and out in less than an hour. Great shipping clerk and loaders.
-
July 2021 by Peggy Bailey
I went on their website to order a 5 pack of fountain filters for the cats water fountain. They were out of the 5 pack so I ordered 2-2 packs. Upon reviewing what they charged me for, they are sending 1-2 pack and charging $16.33 for shipping and handling. When I contacted them, I was told no you only ordered one pack and I can't change your order. So I paid $6.99 for 2 filters and $16.33 to ship it from MA to Wisconsin. They're claiming the weight of shipping is 6 lbs. I currently have one filter that is completely soaked with water that doesn't even weigh one pound. You tell me how 2 dry filters magically weighs 6 lbs? An absolute scam. Do not order from this company. Double check what you order because it will magically change and you'll make up for the loss by them doubling shipping charges.
-
April 2021 by Teddy B
Excellent service!The staff was amazing. They had me loaded expeditiously. From the time I arrived I was loaded within a half an hour. The morale and the shipping office was awesome. Such a very dedicated team playing establishment.
-
April 2021 by Timothy Harvey
Very nice people they know what they are you doing. Your company have a great group worker keep it up my favor place to come and get my load.
-
April 2021 by Cane is Able DC
The ladies in this office is wonderful and hardworking, a breath of fresh air to work with them!!! They really know how to make a driver feel appreciated!!!!!!!!!
-
April 2021 by Bek Transport LLC
Staying at the door for 6 hours to get loaded, still not loaded yet. Arrived at 9 am, now it is 3 pm. Very slow
-
March 2021 by Michael Perry
I can’t speak for someone else’s experiences they’ve had at the Rolf C. Hagen warehouse, because I can only speak of my own experience. I’d be thrilled to load out of that facility again anytime, after the speedy manner I was taken care of, even after showing up a day early for my scheduled appointment. The ladies in the office were exceptional, getting me checked in, loaded, and departed expeditiously (yes, a fancy word for quick fast and in a hurry). Pleasant attitudes made my time there and my day even better. And let me note—I’m not being paid to say this either; it’s all facts. Well, I’ve said enough. Stop by for your own personal experience with them...like I did. Special thanks to the entire team and staff for taking care of me, when they could have easily said “it’s not your appointment time. Thank you all...
-
March 2021 by Devon Osby
The shipping women in the office was very professional and polite and the service was fast
-
February 2021 by Edward D.
Amazing products absolutely horrible customer service. I'm a small business listed as one of their "premium" dealers and they treat me like absolute garbage. It takes months and months to get product with no updates along the process and when they make a mistake I am the one that seems to pay for it. Somehow Hagen has managed to lose several PALLETS of equipment over the past few years. These pallets are traveling private freight from the bottom of California to the North Bay in California - how? And when they do lose stuff it takes months and months for replacements if you ever get them at all. Right now I am still waiting for a credit from an order placed and lost almost 5 months ago. Their excuse is that the lady that use to do that retired... When I contact them on the phone regarding these issues they always just say they will pass along the information but that they cannot help me themselves nor give me any type of timeline for when I may receive help. Fluval is one of my top selling brands but I'm getting to the point where it is just not worth dealing with this company.
