The definition of incompetence. Made an appointment and the banker just continued talking to her co-worker for 10 minutes while I waited. No other customers around. She then just created confusion. Then she didn't properly upload the forms. I don't know why I'm still a BOA customer.
September 2021
Great customer service. They assisted us with every step. They followed up on every transaction and made sure that things are done on time and as requested. Amazing team