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January 2024 by Dawn Wilton
Everything was great as expected
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November 2023 by Karen Moreno
The staff at this location is outstanding! And so very friendly!!
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November 2023 by F West
I witnessed a young man injured Sunday night asking for help, this kid went into the facility on the lynnway asking for someone to call 91, he was bleeding profusely. The man behind the counter told him to get out and leave. How on earth can people have no heart! I called 911 for this young man after seeing this incident. It hurt my soul seeing how there is no humanity in this world anymore. Uhaul needs to step up and be better. If that was my child I would hope someone would offer a helping hand. Hope this young man is going to be ok. Uhaul your employees disgust me!
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November 2023 by Caitlin
My brother had got seriously injured to the point where he had blood all over his clothes face and jacket. He went in to ask for help and to see if someone could get him assistance with emergency, as he proceeded to ask the employee at this SPECIFIC SPOT LYNNWAY UHAUL. they told him no and to get out ! does that remind you of anything ? THE JUNIOR CASE OF NYC. My brother could have been dead and they wouldn’t help him. DO BETTER UHAUL SHAME ON YOU !! IMAGINE IF THIS WAS YOUR SON, DAD, GRANDAD OR EVEN SOMEONE CLOSE TO YOU. he’s a young boy who needed help & you POS did nothing not even pick up the phone and dial 911 ! AGAIN SHAME ON YOU !
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November 2023 by Christopher Mason
Never have I had a uhual give me the run around and send me to another store without informing me I needed a credit card I never had anyone ask for that this location and salem is equally incompetent never mind waste hrs of My life never will I or any of my groups will rent
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October 2023 by Chris Connolly
The staff was amazing and the truck was clean and ran well!
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September 2023 by Stephanie Wang
Amazing customer service and they were really patient and went and above to help us out!
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August 2023 by Aidan Dwyer
I made a reservation for a cargo van and ran into an issue when I came to pick it up. Boris was extremely helpful and able to help me fix it. He made sure that I got exactly what I needed and I really appreciate it! Great service
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August 2023 by yelena zotman
Excellent service, Boris went above and beyond to help us to solve our problem. Thank you, Boris!
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August 2023 by Jonathan Malmut
I rented a truck here recently and all went well as expected. The reason I am doing 4 stars and not 5 is because I had ordered a dolly and some furniture blankets and the associate said that it would be in the truck. When I checked, the dolly and blankets were not in there. I went back inside and told the associate and she let me grab them before I left so it all worked out anyway. It would have been an issue had I not double checked. All and all, it's a U-Haul so it went as it should. There isn't much to get excited about but everything went smoothly.
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July 2023 by Anthony Miranda
Exceptional service. The team here really goes above and beyond to help me and always make sure I am well taken care off. I appreciate all the work Boris and Alexander do. There is a women on the team I did not catch her name but she does an amazing job so I just want the thank the entire team. Anytime I need a van they make things happen quick and easy! The only U-Haul location I use.
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June 2023 by Shelly
BUYER BEWARE!!!! RUDE SERVICE AND OVERCHARGING CARDS!!!!The staff was EXTREMELY rude. The employee that helped me, ALEXANDER BARTOLO, told me the complete wrong information and I was overcharged a couple hundred dollars because there are "hidden fees". He told me basically what I wanted to hear and then after I made my payment and left the store, I got a second charge on my card for $405.00 There was no reason and no way I should of been charged THAT MUCH! I tried calling the store to fix the problem and I got nothing but extremely rude staff. Now I'm overcharged of $400 and they refuse to refund my money. DON'T GIVE THEM ANY OF YOUR CARD INFO. THEY WILL SCAM YOU OUT OF YOUR MONEY AND REFUSE TO REFUND IT!! This place is a complete joke and I am never giving them my business again. BEWARE OF WHAT THEY ARE REALLY ABOUT!!!! Moving is not cheap and they run your card for just about every penny you have on your card. They will also keep your card actively on file LONG AFTER YOU RETURN THE TRUCK!!! I was charged a THIRD charge after the vehicle and key was returned. BUYER BEWARE!!!!!!!
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June 2023 by Stephen Sainte-Martin
Excellent service, friendly staff, new vehicle, a delight to drive. Thank you U Haul.
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June 2023 by Allen Desrosiers
I had trouble filling out the link they sent me and I called for help and I still wasn’t able to do it 100% so I would suggest doing paperwork maybe for that part
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May 2023 by Michelle G.
BUYER BEWARE!! OVERCHARGING!! STEALING MONEY AND RUDE SERVICE!!!! *****AVOID THIS UNPROFESSIONAL BUSINESS!!!!******The staff was extremely rude. The employee that helped me, ALEXANDER BARTOLO, told me the complete wrong information and I was overcharged a couple hundred dollars because there are "hidden fees". He told me basically what I wanted to hear and then after I made my payment and left the store, I got a second charge on my card for $405.00 There was no reason and no way I should of been charged THAT MUCH! I tried calling the store to fix the problem and I got nothing but extremely rude staff. Now I'm overcharged of $400 and they refuse to refund my money. DON'T GIVE THEM ANY OF YOUR CARD INFO. THEY WILL SCAM YOU OUT OF YOUR MONEY AND REFUSE TO REFUND IT!! This place is a complete joke and I am never giving them my business again. BEWARE OF WHAT THEY ARE REALLY ABOUT!!!! Moving is not cheap and they run your card for just about every penny you have on your card. They will also keep your card actively on file LONG AFTER YOU RETURN THE TRUCK!!! I was charged a THIRD charge after the vehicle and key was returned. BUYER BEWARE!!!!!!! IF I COULD I WOULD CHOSE 0 STARS!!!!!
