August 2021 by Dan A
I was in there today to see about getting a unit. I thought the staff was easy to work with. It was a pretty regular transaction in my opinion and the people were nice. I give them five stars for that.
July 2021 by Luis Javier
So irresponsible! The receipt didn’t match the gas & mileage on dashboard. Thankfully I took pictures and they had the refund me.
June 2021 by Lexy Hansen
Don’t rent a truck here. The staff was unprofessional and unclear. The manager was extremely rude and hiding from issues that his staff was clearly worried about. Terrible experience.
May 2021 by Daniel Endert
Worst experience ever. The wait time to pick up a truck that was noted with express check out was more than 40 minutes with more people waiting behind. The self check was not available at all. The unfriendly service employee sweared a lot and complained about U-Haul‘s policies and pricing strategy. Called U-Haul petty. The truck smelled like someone smoked in there. After notifying the staff at U-Haul they sprayed some heavy parfumated chemical. This made it worse and we couldn’t use the truck without leaving the windows open. The mirror was loose and moved with every bump in the street.
February 2021 by Reliant bloopers
My experience interacting with this uhaul was great. One of the best for sure. The manager runs a great crew.
February 2021 by Lou Alexander
Never have I experienced such aDismissive, unwilling attitude at a business.Attended by a young bearded red headed guy. Unfriendly, unwilling to help, rude.I wish the manager would reach out to me.That being said, I have always had positive experiences at this location. Otherwise.
February 2021 by Jon Hebb
The manager here always goes above and beyond to make sure his customers have a great experience!!
February 2021 by Jayson
Made a reservation online. Got there and they don't have any trucks. Worse experience ever
January 2021 by Aja Gauslin
Been there for 3 years and the staff there has always been wonderful and understanding.Fair prices tooWay better than Public storage on the lynnway.
December 2020 by Ryan McIntire
Extremely slow service. Took 45 minutes for me to get my truck even with a reservation. Then the truck was filled with 1/4 tank but the contract said it would be 3/4. Seek a uhaul alternative if you can.
November 2020 by JD Archer
Working for U-Haul is a multivariate nightmare and yet the staff at the Lynnway location do a fine job. Customers are difficult and mistakes are made but the excellent staff here keep it together. The service is good, affordable, and, if anything that is resolvable becomes a problem, the staff do what they can to set it right. Keep up the great work! At the end of the day, you have only the quality of your choices and decisions to reflect on.
June 2020 by Brahim Benouardia
I really love this location. I people there so friendly and professional, I was so surprised how Jamie handled the situation and made everything very nice. From the first welcome to the last moment of the return, she was very helpful.So, please we need more as her.Thank you
June 2020 by Keith Sockbeson
Rented here a few times always a problem. I was blamed for damages to inside of a cargo van. They claim the walls were damaged. We never used the van to move as the lady died. Spoke with management even went bove to Corporate. They go by what the store employees say... Obviously someone didn't do their job... Wow they totally sux!
March 2020 by Derek Galvin
We’re do I begin? I’m just a simple man who has gone through the ringer in life! It started before I was born! My mother had her first child a boy named Jason in 1979 from what I hear he was LOVED AND CHERISHED because my parents are the the types of people who had God in there life they had FAITH! My parents are simple people who have a love and the love in there hearts that shaped me to be the man I have become in this life! So I haven’t really had a discussion on why they waited so long to have there second child but in 1982 I was born happy and healthy to a degree! Because I was born a addict and I was born with a mental defect but all that aside I was born with the gift of a loving and pure HEART! ? I’m guessing my parents waited so long because that was there first child and they had to go through the trials and tribulations that comes with parenting and shaping young minds that will comes with the territory!! My mother got her boy on the first try and then she was ready for a baby girl and that is what she dreamed and prayed for for me to become! She even picked out my name Amy Love Galvin. Unfortunately for her I was born a boy because she and my father just have so much love to give I was happy and healthy so my mother didn’t get the girl she wanted but she had new life and she loved me like I was the girl she always wanted! My parents soon after that tried again but my mother must have lost her faith for a while and another boy was born Craig! I’m guessing she is was going through a lot praying to God why me because her brother was blessed with 3 girls she couldn’t get the boy she wanted and he couldn’t get the boy he wanted but it’s not always what you want its about getting everything you need! So my mother raised us Christian and we went to church and we went to CCD class and we learned about God and our faith! I pretty much the as I asking towards God for the first 14 years of my life! But I believe your either walking towards God or you are walking away from God, but that’s just what I believe! Anyway it didn’t take long after I started high school and my second job which was McDonald’s to finally pick up my first drug which Was Alcohol then marijuana then ecstasy then opioids then cocaine! I don’t want to go through a drug log just wanted to put that out there so people can identify instead of comparing! But I used drugs as much as I could as often I could to try to fill a spiritual void from complex trauma from abandonment issues and other character defects because I was walking away from God he couldn’t protect me anymore I had to go through the pain to be able to grow on my own like a good father does! I started at 14 and used and abused everything in my path till i finally got the sign or spiritual awakening that I’ve been urning for my whole life!! Because the abuse and bullying that I subjected to is was fierce and I had to go through that on a daily basis!! It sucked but it made me stronger mentally because I wanna want sheltered God puts the strongest people through the toughest things in life and when they are made from greatness! So back to the reason I wrote this review because I believe in family and treating people like I want to be treated so I walked into Uhaul on the lynnway because I am currently living on North shore drive in revere right down the street over the bridge CONVIENENCE! I decided to rent a truck and get a storage container because I’m in the process of finding my next residence! So the Gentleman that I encountered was Alex the GM of the store he was patient with me he was caring he took the time to listen look me in the eyes and treat me like family! Then I came back today to get the truck and move my stuff in and I encountered Tasha!! She was amazing also so patient with me and caring and she went out of her way to make my experience at the store memorable!! That is customer service in my eyes because I’m in the business of sales through the entity of automobiles! I treat my customers like family I’m patient and caring and understanding MORE WILL BE REVEALED ?
March 2020 by TheGarden28
Reserved a truck for 7:30am since the location is suppose to open at 7am. The store was locked with no employees in site.