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November 2023 by James S.
As a long time customer of the Lynn location we are so disappointed. The management team of this location has really changed. They tried to sell my daughter for new tires. They claimed that the tires were worn out. They are not They replaced a tire on my car this week. they fill the air on all tires to 55 pounds to 62 pounds. It was supposed to be 35 pounds. I called them to advise the response was that my tire gauge was not accurate - not true then I went back to the shop. They claimed that it was over inflated on all tires because they are run flat tires. They only changed one tire. The invoice was incorrect. I have tire insurance. As i I said I miss the previous management of this specific Lynn location.
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October 2023 by Susan Zangari
Good prices on tires, you can go to the website and compare , choose and then schedule at your convenience
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September 2023 by Roun Roeun
Good customer service. They kept me up to date with the repair process and cost.
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February 2023 by Gerard C
Juan Murcia, the Sales and Service Advisor was very courteos and professional. He honored the warranty on the tires that I had previously bought here and ordered two new tires. I was a bit delayed from my original appointment time but he allowed me to bring my car in and Sullivan completed the job within one hour while I waited. I could not have been more pleased and I would recommend Sullivan Tire to anyone.
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December 2022 by Paul Spirn
Came in with one lacerated tire, and two other dangerously damaged tires were discovered and clearly documented. Knowledgeable, courteous staff explained problems and solutions clearly, in a non-pressuring way, and most importantly were able to meet our needs for prompt, unscheduled service at a very busy time. Thanks very much to them for exemplary service.
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December 2022 by Maddie L
We're able to schedule me quickly and have great new tires. I appreciated that they had free Lyfts from the business to my home in Lynn & back
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December 2022 by Paul S.
Came in with one lacerated tire, and two other dangerously damaged tires were discovered and clearly documented. Knowledgeable, courteous staff explained problems and solutions clearly, in a non-pressuring way, and most importantly were able to meet our needs for prompt, unscheduled service at a very busy time. Thanks very much to them for exemplary service.
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December 2022 by Fred Ropp
Stopped by this morning because my car showed a low air pressure warning light. I asked the guy at the counter if my warning light might be wrong. He politely said probably not, and offered to check the pressure himself. I pulled my car around he checked all 4 tires and found each underinflated. He pointed out the tag on the door frame indicating the proper inflation (which I hadn't seen before.) He put me back on track, without making me feel like a dummy. I didn't catch his name, but was impressed with his customer service (even though there was no charge the service.)When I need service next time, I know where I'll be heading.
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October 2022 by C
Was quoted for new tires at 518 with alignment ended up paying 955 with new tpms sensors. Because couldn't get old ones off new ones didn't work tpms light on now said it was my ecu but old ones worked fine and to come back again 3rd time to fix and be charged more to fix and alot more happened to long of a complaint but no thanks going somewhere else for now on and not recommending this place ever again working in the automotive industry all my clients will know not to go there. Scam. Terrible experience unfortunately.
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October 2022 by Dan Bennett
It was garbage drop my vehicle off at 7 AM . I call them at 1:45 they told me an hour . 5 o’clock rolls around I call them again and they tell me they having a hard time getting my tires on your professional tire store . What a joke. Braums tires Saugus is where I should’ve went. My fault . Don’t know why I switched to Sullivan my bad
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July 2022 by bishal mainali
Really good place and I had good experience with this people they fix quickly and slove my car problem ,all employee are respectful, my experience going to share with family and friends
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May 2022 by Steve Hulse
After writing my previous review regarding paying $1400 for pads and rotors. The manager contacted me to let me know that had contacted a Nissan dealer and let me know their cost . He gratefully refunded me the difference. I am glad to see they realized the adjustment.
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May 2022 by J S
These guys are awesome. I always go to them to get my tires placed on new rims. They are the only ones I trust to carefully put them on without scratching them. The best!
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March 2022 by Llewellyn M Holder
Very efficient staff...extensive detail specific product inventory...year type model vehicle...clean spacious well designed comfortable customer areas....I'll definitely recommend a lot of visits
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February 2022 by Jen D.
Knock on wood, I've never had a bad experience here. They always Seem honest, and efficient, they do what they say they're going to do. Matt is awesome - Just a genuinely nice guy. Good communication and super easy schedule (and reschedule) service.