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March 2024 by Neil P.
Crooks - refused to rotate tires (purchased there ) because they said there was a nicking one sidewall and it was a liability for them to touch the tires. Wanted me to buy two new tires. Had them rotated elsewhere 15 minutes later with no issues. I had Been going there for years with multiple cars / spent thousands of dollars there and have seen them try this on other customers as well. The upsell tactics they use are basically illegal. Telling you they can't sell two tires and forcing people to buy in pairs. They refused to service my car today !! The place was dead, no one else in the shop. It's a joke. They lost my business today. And oh PAULETTE the employee at the desk is non professional. Very poor customer service. Will be telling everyone to run away from this place. Never again !
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February 2024 by Johnny Perez
An hour and a half for an oil change is the dumbest thing I’ve heard in my life never will I ever visit this establishment again
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January 2024 by C-5 Terminator
Paulette, Stephanie, Raffy and Stephen were absolutely great!They were Patient, Friendly and Extremely Knowledgeable as well as Professional. In regards to handling my vehicle issue.
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January 2024 by Donald Lanngren
Needed to get new air filter for my suv 20 dollars for air filter and 30 dollars to install which takes about 2 minutes to install went to auto zone bought filter for 10 dollars will never go to Goodyear again in Lynn mass
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November 2023 by Michael Maly
Great experience. John the store manager is very knowledgeable and a great guy. I will definitely be back and recommend this place
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October 2023 by Vanisha B.
Management is horribly rude and it rubbed off on another employee Stephanie. The manager spoke in ways that were condescending and offered no help or resolution at all. If you do decide to visit this place just know that Ruban is the only trustworthy and kind employee there. And by the looks of these other reviews, management should be fired.
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August 2023 by Joe West
The new manager is kind and friendly I will buy my next tires there the 4 tiers he picked out our nice can't wait to get my winter tires
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August 2023 by Kayla Williams
I needed a patch for my front left tire which they were able to do very quickly but they put my tire back on unbalanced and I didn’t notice until I was on 95 the next day. I had my fiancé take it back to have them balance the tire but because I knew no one would take me seriously (as a woman this is true for most mechanics nothing specific about this location that made me think that just the auto industry in general) and he ended up having to argue with multiple people to fix it until someone ended up driving the car with him and experiencing the bumpy ride for themselves. Only then did they finish their job correctly.
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July 2023 by Elise Makowski
I was in desperate need of help opening the hood of my car to put oil in before heading home and Raffy and his team figured out the problem in just a few minutes. They showed me the problem and how to avoid it in the future. Raffy even noticed that my windshield washer fluid was low and filled it up for free for me. I can’t thank him and the rest of the guys who helped me enough! Highly recommend going here for any car needs!
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June 2023 by Sha C.
I brought my car in for one new rear tire. The tire was flat after 2 weeks. I called and asked what my options were and was told I would need to bring the tire down for inspection. I had to manually take the tire off the car and drive it there in another car. Upon taking the tire off I noticed it was only secured with 3 Lugnuts not 5. One of the missing lugnuts was stripped and the other the bolt was cut in half. I explained my situation to the dealership and was told I had to pay another 22.50 for the insurance on the tire even though it was 1 month old and that after the new tire is on I would have to put it back on my car myself and drive it back on 3 lugnuts to have the 2 broken lugnuts fixed. I did just that and received a call that they were going to charge me 185 to fix the broken lugnuts because they refused to take responsibility even though they were the only ones to touch the car! The manager then told me he is NOT dealing with me and that is boss is on vacation. Terrible service.On a side note the front desk girl called me 'honey' over and over again after I told her my name numerous times. So disrespectful. She also forgot who I was after explaining the situation at length the day before. On my second visit a man at the desk was plugging in some info into the computer and told me I have to wait while he finishes up so not to lose his place. That took 10 minutes of me standing there staring at him!! Never again will I go to this place. BEWARE!
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May 2023 by dimitrios pastos
Gordon Halley want him to be employee of year he is a outstanding worker has patience of a saint helped me out a lot with my car and I appreciate so much his patence
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May 2023 by Angel Garcia
A long-term staple of Central Square, they have very diligent service writers and effectively skilled technicians.
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March 2023 by Abedur Rahman
Worst customer service. I had a tire replaced service scheduled with them few weeks ago. When I went to drop my car, guy at the front desk said he has no record of it. And they have no idea who scheduled the appointment with me and no record of my initial tire replace work. so disappointed with their service and behaviour
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February 2023 by allel bouteldja
This is not a place to bring your car for service. I would be even hesitant to buy tires from them as they are not easy to deal with if there is any issue with the tire you just bought. I used to live very close to this place which is the reason why I brought my car in the first place 2 years ago. After 2 interactions, I decided to never go there. Guess what, I had to visit this location again after 2 years and was hoping some improvement. Nope. Same old. Very unprofessional attitude, and rude service. Trying to upsell additional service as well.
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December 2022 by Kenneth Grant
A few weeks ago I had to have major work done on my car for a total of $2000. I wanted to use my Goodyear card but they had not sent me a replacement. Bill spent time hunting down my number and transferring the charge to it. This allows me to pay it off over time. I have been going to Goodyear for over 30 years because of people like Bill. Thank you again
