October 2022 by Walter Vega
Absolute worst Dunkin’ Donuts in Lowell hands downLiterally feel like they are incapable of making coffee in an timely mannerI have ever been to this dunkins in the morning and not waited more than 20- 25 minutes for a simple coffeeIt’s not rocket science I really don’t understand how service can be so slow it’s almost as if they purposely do it to avoid having to work hardUnreal 0 stars will never come backThought it mig ur just be a few short staffed mornings but nope never fails even when there’s no line it’s slowIf ur hoping to stop and get a quick coffee before work I advise you not to or you will be late stuck in a line that takes longer than amusement parks
October 2022 by Liz Isabel
The food and coffee is always good but these employees do not know friendly customer service I don’t want to speak for all of them I am sure not everyone there is rude to customers but the encounter that I had with one employee she doesn’t even know the basics of friendly customer service
September 2022 by alexis karle
Do not go to this location. It's a bunch of rude teens who get enjoyment out of messing up your order and making you wait. I'll never go back here again. I waited half an hour for the wrong drink and cold bacon
September 2022 by Jhony AA
First of all the place is pretty nice I took a bunch of pictures outside of it and the food was made efficient and within a good matter of time !
August 2022 by John Pyers
I'd give a better review, but... I'm still waiting for an order we placed 15 minutes ago on the app. They didn't have everything I ordered. They didn't have stuff prepared that they could have. This isn't the first time. Oh, and staff had attitude.
July 2022 by Ara Rivera
I go to this establisment Monday-Thursday and its the best dunkin' i've ever been to. No matter how complicated or extensive my order, never once have they gotten it wrong. Food is always fresh and the staff is efficient and friendly no matter what shift is working.
June 2022 by Melissa Ouellette
I have ordered through GrubHub and they messed my coffee up. I ordered 2 coffee's and didn't taste good. I called them and explained what happened. They wanted me to call GrubHub back and have them delivere it. I am not waiting there has and time doing it. The employees should have made the coffee right. People who work for GrubHub have different customers to
June 2022 by Jaime Moriconi
Worst attitudes especially for a customer service position. Lady at speaker acts as if my order of only 2 things is such an inconvenience. The 2 guys that are usually at the window never says hi, out due, thankcyou nothing.
June 2022 by Belle1433
The manger is awful seen her scream at employees fire one with a lobby full of people! She is rude nasty and has no business in customer service
May 2022 by cher1o16
POOR CUSTOMER SERVICE. RUDE EMPLOYEES. IF YOU DON'T LIKE YOUR JOB, GET ANOTHER ONE, BUT KEEP YOUR ATTITUDE TO YOURSELF. DON'T TAKE YOUR FRUSTRATIONS OUT ON THE CUSTOMER. IF IT WEREN'T FOR THEM, YOU WOULD BE UNEMPLOYED.
May 2022 by Sherie Lafleur
Worst dunkins I have ever been too I walk whole xtra miles to get to another one coffee is always burnt nice employees but ca t make coffee forshit
May 2022 by Marisol C
Did a great job on my frozen coffee.. loved it
May 2022 by annika k
Please please please schedule 2 more people for morning shift. And always keep a person at the front register regardless how busy the drive thru is. I should not be standing there for 20 minutes before somebody takes my order.
March 2022 by b 13
Every morning so slow tried again recent and still disappointed used to be fast idk what happen to mornings here
March 2022 by Karen Howell
Great coffee. Many flavors and choices of donuts