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February 2024 by Chivonne Phillips
Sopheap was a huge help yesterday. I wa locked out of my online banking and she sat with me for over an hour and talked to fraud security on the phone for me. She is extremely helpful and a lovely person.
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January 2024 by Leo Leo
The wait time was a bit long but the service was great!!
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January 2024 by Ruth Medrano
I feel like there isn't much customer service. They never answer calls
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January 2024 by Rey Ortiz
Absolutely unprofessional customer service. Managers sit around and allow the line to get out the door. Only one teller and every manager sits around watching the teller do all the work.Avoid this location if possible.
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January 2024 by Jacob
Trash bank. Absolute pos trash bank. This institution put $1000 hold on my cashed check from yesterday for no reason and ruined the end of the year. Just completely ruined christmas. KYS
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December 2023 by Anh Pham
I have badly service at this place with the manager in Lowell, he had treated very bad the difference nationality
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November 2023 by Bryan Acosta
Something has to change in these facilities, they have a lot of staff but none trained to help customers. If you are thinking of coming to these facilities do not waste your time there is never availability to help the customer.
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October 2023 by YangH
I went there on Saturday, ready to spend my whole morning waiting in line. One of their representatives (Jose) came up and helped me. Everything was solved in 5 minutes. It wasn't anything complicated (general banking, information acquisition, appointment setup, etc.) but I had a good experience with their speed and attitude.
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September 2023 by Family Warming
This is suck really bad service it’s the worst, even walking in no one help just reset password can’t even doing online.
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August 2023 by Husham Osman
It need more employees to work. I need to wait more than 1.5 hour to withdraw money.
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July 2023 by Kelly H
Literally waited over 30 mins for a withdrawal that is not allowed at an atm.
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July 2023 by M P
Response to BOA:I went to the branch to make a commercial deposit that included both cash and checks. There are no other options for the task I needed to accomplish.——Original review :On a Saturday at 1130 AM there are 17 people waiting in line for the one teller working. The 30 plus minute wait time is unacceptable!
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June 2023 by Herminio Sanchez
Called this Branch one minute after they open and nobody answer the phone. Talk about customer service.
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February 2023 by Claudia Makos
What a irresponsible bank you guys have the hours online and by the phone opened till 2pm on Saturday. I'm here right now since at 12:30pm and its closed. I hope the manager or whatever who's in charge of this be holding accountable. Thus is unacceptable!
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February 2023 by Adam Moseley
Never properly staff as noted in other reviews. In addition to only having 1 teller most of the time they also have other employees walking around the bank focused on God knows what but definitely nothing that helps get customers in and on with their business!!!
