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July 2024 by Justin Britton
Can't speak to the pharmacist because the phone system is terrible. Why do I have to wait until 2pm to leave a message?
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July 2024 by John
I initially rated this establishment 4 stars, but I am now compelled to change my review to 2 stars. The reason for this change is due to a recent incident where I was asked to loudly state my first name, last name, and full date of birth. While I understand the necessity of this information for processing what I need, the manner in which it was requested was inappropriate and uncomfortable.
I have observed that other customers are not subjected to this loud disclosure, which makes me feel singled out and objectified. I believe that if such sensitive information is required, there are more discreet and respectful ways to obtain it, such as asking me to write it down or handing over my ID. Loudly asking for personal health information in a public setting may violate HIPAA regulations, which are designed to protect patient privacy. According to HIPAA, covered entities must implement reasonable safeguards to protect the privacy of patient information, including ensuring conversations about personal health information are conducted in a manner that limits incidental disclosures (45 CFR § 164.530(c)).
When I voiced my objection to this loud disclosure, I was met with resistance and they refused to serve me. This poor handling of sensitive information is unacceptable.
Notably, their behavior significantly changed when I returned prepared to document the interaction. The staff was more professional and discreet compared to my prior experience, which only highlights that they are capable of better service but choose not to provide it consistently.
While I appreciate the work they do, this experience has left me with a negative impression, leading to my 2-star rating. However, I am open to changing my mind if there is a genuine effort towards fairness and improvement.
Old Review: I think, and I believe the pharmacist are wonderful, and they are trying their best to help the subscriber. The only issue is that there could be a disconnect which causes delay. I have to figure out what to do on my own, but they could not help me or give an action item on how to resolve my issue.
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July 2024 by Keith Shaughnessy
A uniquely horrible experience. I was not surprised to see the large amount of negative reviews for this CVS. They were out of my prescription and instead of being understanding , became acutely defensive . The clerk told me I should expect this to happen and I should plan accordingly. She then adopted a smirk and a look of triumph. I will be filing formal complaints the Corporate office
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June 2024 by Ashleigh Leak
My close friend and I were looking for a solution for constipation pain , then while seeking help from a worker there - it turned to a rude interaction that was unwarranted . The “employee” we asked , lucky to have come across someone to help . “Excuse us do you know a fast acting laxative that can help with constipation , I’m in pain.” - Her only response was Dulcolax as she said many people have bought that brand . We pointed out that we needed the fast acting one because the pill had stated - works as fast as 6-12 hours but we also seen the same brand that stated (suppository) works as fast as 30 minutes . As we were pointing out the difference looking for help , she seemed to have taken offense to our pointing out that her option wasn’t to fasting acting . We turn to ask another question in regard to the laxatives and she was already walking away down the aisle . As we were still there left dumbfounded that she just walked away - we were taking amongst ourselves , she comes out of nowhere, while walking by says “ I did help you .” Like .. woah chill Karen *inside thought* In any customer service perception - the customer is your business and you should want to help . Maybe could’ve directed to the pharmacist for assistance but for someone coming out of town or anyone that seems rude Jessica . We go out of our own discretion to the pharmacist to ask then she goes over to the pharmacist and whispers something in her ear very blatant, then walks off . We then ask the pharmacist the same question about the laxative (We already had Miralax and Dulcolax in hand - Thank google and pretty blonde hair customer for recommending) the pharmacist confirmed our choices . We then went to purchase the items and look who it is . Name tag * thank you - Jessica , Operations manager . Well not operating up to the standard of management. We held our tongue and waited . After Jessica was done with a customer … we were next dun dun dun . She turned her back , then proceeded to fumble with a photo order with a silent 30 seconds and Jess’s said “he will help you when he done , you get what you give”. Directing us to the next cashier . Way to take the higher road but when people are wrong they tend to deflect . We pointed out that she was rude in her nature because here is a man in pain and looking to leave and relief it quickly then she denies her assistance in cashing him out .. but wait it gets better . We cash out our first purchase with Cashier S who was very polite , because being rude with a customer will get you reviewed , point. We were just completed with Cashier S and forgot prune juice . So we went back to look and with the lack of other employees while looking we bypassed the rudeness and ask Jessica who was in the aisle . Not to stir the pot but just so we can quickly get out of there . She couldn’t mess that up lol . As we picked out the item we went to the check out were she was kind enough to check us out .. so we thought . She continued to persist that she did help and then proceeded to state that she wasn’t a pharmacist. Stirring the pot . Word of advice in the customer service industry . Let it go . Customer is always right even if not just let it be - we were just right in the fact that she did not help . End of story . Time to put product to work . ⭐️⭐️⭐️⭐️⭐️ Rating for Cashier S and Pharmacist.
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April 2024 by A H
This review is specifically for the pharmacy. The staff is incredibly kind, helpful and goes out of their way to help. Sometimes the line is a bit long, but that’s almost always because they are taking a few extra minutes to actually resolve issues and answer questions. Recently, one pharm tech - completely unsolicited - let me know about a manufacturer coupon, helped me get set up, wasn’t able to process it, made a note to call me, actually did call me as promised and then helped sort me out when I came back to the store. That’s just one example of many. As far as I’m concerned they all deserve a recognition and a biga$$ raise
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February 2024 by Aidan Brunner
Great people in the pharmacy
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January 2024 by Mark Hilberg
Most employees are very helpfulConvenient location always on the ball with prescription's
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January 2024 by Julian Morris
Pharmacy staff incapable of filling a prescription within HOURS of receiving it. Rude staff. Avoid.
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December 2023 by Thea Eiland
Was on hold for 20 mins and when finally connected the pharmacist immediately hung up without speaking
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December 2023 by Alexa
Said they had my prescription in stock not once, not twice but three times. I got my doctor to swap it to this location and then they said “we haven’t had that medication in stock for months”. Unbelievably frustrating and has negatively impacted my health.
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November 2023 by Casey Hemmis
Over the past several months this pharmacy has claimed to NOT have received prescriptions that were called in several times each by various doctor's offices. One office even refuses to call in prescriptions anymore and instead requires a written prescription be directly handed to them as they are a known repeat offender. It has become quite a dysfunctional business whose symptoms have been amplified by their understaffing and now random hours of operation. Reliability is an absolute requirement when trusting a pharmacy with providing your medication, and they are falling well short of that mark. Our business will be going elsewhere as we have lost complete trust in their ability to operate.
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November 2023 by Hilary Curtis
Heartbreaking - the pharmacy was closed all weekend due to staffing problems CVS can’t resolve and I saw an elderly couple highly distressed that they could not get their medication. How on earth can a company this large be unable to afford and retain staff? The poor pharmacy staff are exhausted and it shows. CVS fails its most vulnerable clients.
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November 2023 by Matt
Comically understaffed pharmacy. Kids with poor attitudes at the register.
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October 2023 by Dan Amelin
Arrived today for a vaccine appointment, and found that the pharmacist, Sherri, was very rude, callous, and short with patience. I will not be coming back to this CVS/pharmacy ever.
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October 2023 by Ruthann Bakun
Has anyone else been screwed up by CVS, Littleton this week?I called in 3 prescription on Friday, morning 10/6. Recording said they would be ready by Friday, 10/13!!! Strange, but, . . . OK. The 3 meds ran out on Monday. Had a hectic week, returned to pick up today, 10/14 at 11:45 am. NOT READY!!! No calls! No computer messages! Nothing! Why, since they call me 85 thousand times to notify me about stuff, did they not notify me so I could go to Groton, Acton, Clinton!!!
