-
June 2024 by Sara Simms
I am so frustrated. We went to add a phone for my son and look into upgrades for my husband and I since we were eligible. They made it seem like we were getting a great deal but when all is said and done, I am paying 3x more for one extra person. I went in again to see if they could go over my bill, help me understand, and they said to give it a few months. I feel like I wasnt given the full information.
-
November 2023 by Summer Merlini
100% do not buy a phone from this corporate location. They are super confident because they are there to steal your sales. Long story short, I wanted to add a line for my son for christmas, they told me I got an awful deal (at the hudson store) and to buy their phone. It's been 4 days since I've been cleaning up the mess they made of my account. They changed my account all around & so my little sisters new iPhone 15 upgrade would have costed me SO much (when i originally had 800$ off) and I left there with an outrageous bill! Never ever again will I let verizon swindle me. Even the telephone customer service is like "I'm so sorry they did this to you & your account".
-
September 2023 by Marcos Miranda
I have heard many people say that “wireless retailers are worse than the car business 40 years ago.” After my second regrettable experience at this location, I can confirm that.By far the most deceitful and dishonest staff I have ever dealt with.• They told me I needed to add packages to get additional credit when I did not have to.• They changed my monthly plan to a more expensive one when it was not needed.• They added phone insurance protection when I clearly told them twice not to.• They refused to provide me with with any paperwork or receipts for the transactions.I will be providing the attorney general with all documentation I obtained from customer service after I flat cancelled the entire transaction, and the AG will decide if this is criminal and fraudulent or not.I dealt with a manager there three years ago who lied about what I was getting, and it took me almost five months of constant calls to customer service to get my wireless bills rectified. This time I dealt with an associate nicknamed Scott.My friendly advice is if you bought or upgraded at this location, call Verizon Wireless customer service and have them review your bill and charges to make sure they match.
-
September 2023 by Tim Gordon
Ok place. Handed me a sheet with phone numbers of Verizon area's that I could call to cancel one of my lines.
-
August 2023 by Wolf Black
Verizon …the service for people who are in denial or just not in the no. Listen carefully T-Mobile is number one in mass. This store helped me realize how stupid Verizon is thanks
-
July 2023 by Kimberly Roy
Great service, friendly staff.
-
July 2023 by Ben Post
Can’t return equipment here, their phone number doesn’t work so you can’t call ahead and check. 0/10 service…
-
June 2023 by Corinne T
I am a computer/cell phobic and hate change. I was terrified to switch from my 7 year old cell phone and afraid I would lose everything and not be able to navigate a new cell. Romeo at Orchard Hill in Leominster was outstanding! I explained my fears, and he was nothing but patient and kind and answered all of my questions and explained differences and changes. I feel so much better after having upgraded my old, tired phone now that he guided me through the transition. I would definitely go back to that store and deal with Romeo again in the future. Just what you want in customer service!
-
June 2023 by Steph A.
The employees were great they were quick and fishing with answering questions that we had and we're very uh patient and efficient especially when we had to go in two days in a row.
-
June 2023 by derek schwartz
Unhelpful and couldn't be bothered to help me lost a sale due to attitude
-
May 2023 by Steve Suminski
I had the worst experience at this location don't know the dudes name but he suxx sold me a phone took my money did nothing to help me get phone up and going he just put it in a bag and sent me out the door it was just before closing time while the other associate help a gentleman at the same time as me and that gentleman was still in the store after this guy sent me out no help at all I had to inconvenience a friend to use there phone to call verizon for help setting my phone up I'll never ever buy anything at orchard hills verizon again
-
March 2023 by Brittany A
The most incompetent Verizon staff known to exist. I have been having ongoing issues with my SIM card. I brought my phone in and told them I've not been able to receive pictures or certain texts for about 4 months. They representative stated, "I could give you a SIM card, but we can't activate it. We're having an issue with all SIM cards. I recommend you come back in a week." You can bet your bottom dollar I'm not going to waste anymore of my time here when they deliver terrible customer service every single time and I always have to resolve issues through Reddit due to the staff hired here.
-
March 2023 by George Winterson
My fiancee broke her phone on Saturday and we went to the Leominster location the next day. The upgrade phone she wanted was in stock. The staff was able to down load her broken phone settings, passwords,apps, pics and everything else from the cloud. The person helping us was Romeo. Please look for him if you are there and in need of help. He is fantastic and will help you with any issues you have!
-
February 2023 by Kevin Parse
Stopped in around 1pm today. Agreed to upgrade a device. Over FOUR AND A HALF HOURS later, and the doors locks at closing hours, we had to leave without the phone upgraded. My account reads as "pending order" so it wouldn't allow the new device to be registered. Even though I'm the customer and am there in person and insisted I don't have a pending order (and if I do then I'd like to cancel it) the in store reps couldn't override this and 3 hours of support calls couldn't address the issue.Two hours in I made it clear that we had someone watching our kids and we'd prefer if they just fix this and call us (trying to be reasonable) we were advised that we can't do this the store closes at 4pm and the rep is off Monday. So we painfully waited past closing while the rep was bounced around to over thirteen (yes 13!) different tech support reps who in the end said there is nothing they can do. They need to call us when the "pending order" clears.I used to perceive Verizon as the top dog and was happy to pay a premium, after today how could I? I can get sub-par support anywhere and for much less.Oh, and if you're planning on going to retail to let the experts move your data - that's now $30 fee.
-
December 2022 by Melissa G.
I went into the Verizon a couple months back to upgrade my phone, as I was eligible for an upgrade. I somehow got talked into adding a line for "only $5" by the snake salesmen, and my bill ended up ballooning up to more than double what it currently was. I needed to jump through hoops to get it fixed. Don't walk out of this store without paperwork showing ALL THE CHANGES made to your account. They have no problem lying and screwing over customers to make a buck.
