“On Thursday, January 4th, I went to the Verizon store on Winthrop Ave in North Andover because I had received texts that my phone was infected with a virus.As I entered, I was immediately greeted by Efrain. When I explained to him that my fear and urgency that this compromise of my personal data and security could have dire consequences, Efrain skillfully and confidently calmed me down and proceeded to address the task at hand. He assured me that he would fix the problem. He asked a few questions, then told me that my phone had been hacked.He confidently employed a number of steps and troubleshooting techniques that would have worked, but because my phone was so old, the phone’s security capability was questionable.I asked Efrain to advise me on the purchase of a new phone, which he did, and I couldn’t be happier.While Efrain’s knowledge of fixing cell phones is noteworthy, I was particularly impressed with his personal confidence, politeness, and engaging nature that is obviously rooted in his ability to apply the quality training that he has mastered.It is reassuring to know that Verizon has employees like Efrain who strive to provide outstanding service to ensure optimal customer care and satisfaction.Please share these comments with Efrain.Thank you.”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“They replaced my daughter’s iPhone 13 screen. Best price I had gotten. Staff was super nice. They have a lot of good stuff too. I will definitely go back there and recommend them to others.”
“The costumer service was great but i could be better they serve drinks and chips there I enjoyed that part it has change a lot in this past days or weeks but the costumer service is still the same”
“I want to command the customer service at metro by T-Mobile address is 67 Winthrop ave 01843.Thank you to Raul & Freddie and Mariel they know how to get the job nice and done thanks.!”
“The staff is amazing?! I've been helped by 3 different employees since being a customer?, they have great personalities and they seem to know what they are doing ???. But seriously, I have been to metro on Essex and the one on Broadway ( in Lawrence), both locations have the best employees?! They all deserve raises ??♀️”
“(Translated by Google) Excellent service and very good customer service. 100% recommended. You guys are lit ????(Original)Excelente servicio y muy buena atención al cliente. 100% recomendado. You guys are lit ????”
9AM - 7:30PM
105 Jackson St, Lawrence
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9AM - 6PM
390 Essex St, Lawrence
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“I went in with a phone that had crashed and they were able to fix it and for a great price. Awesome and friendly staff and easy to get to in Lawrence. I'll definitely go again for my phone repair needs and I suggest you do too. Bilingual in Spanish and English.”
10AM - 7PM
493 Essex St, Lawrence
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“The gentleman worked very hard for me in my situation that I was trying to handle he even went above and beyond for me so I am more than grateful for that however I did have to switch my number and my phone but only temporarily I've never met a cell phone agent that put so much hard work into his job for a customer the way that he had for 3 days straight”
10AM - 8PM
73 Winthrop Ave, Lawrence
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“I called before hand to make sure they had my product in store.. they answered the phone quickly and she was very helpful! Once I got into the store everything was handled quickly and professionally.”
10:30AM - 8PM
201 Lawrence St, Lawrence
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10AM - 7:30PM
159 Lawrence St, Lawrence
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“This Metro store is very nice. A bit longer for each customer but they take the time to help you. At the time of me making this the store is very hot inside. Even with the AC on. And you do need to have a mask on to enter. There is not a lot of parking so you may need to walk a little.”
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“Friendly staff and outstanding service! I brought my iPhone in to have the screen replaced. Never made an appointment but just showed up and was in and out, in just about an hour. I highly recommend this place!”