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August 2024 by Mike M
I have known Joseph for many years and consider him a friend. I bought a cross from him many years ago that is worth double what I paid for it. I just recently upgraded my chain for the cross. Cuban link heavy. Joseph is very fair with his prices. They always have unique pieces unlike the cookie cutter stores.
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August 2024 by Maryangelie Banks
My husband and I went to get his chain fixed because the clasp was broken. The owner fixed it for us within 25 minutes and didn’t charge us nearly as much as Kay Jewelers wanted to. Quick and professional service!
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July 2024 by Kylie Ferreira
I never leave reviews but, here we go. There is a large sign outside the store that says they provide one hour ring sizing. When I entered the store I happily exclaimed that I was now engaged but the ring was too small and I needed it to be sized up. The man working there just stared at me, as if I walked into an aquarium and asked him to fix my ring. I didn't know what else to say so I said so how much? He said he would need to see the ring and I pulled it out of my bag. He took one look at it and just said without any expression, "if we fix this these stones on the side are gonna have to be reset so it's on you if you want to fix this" I was discouraged but I figured he must know what hes talking about. Then, without even looking at me he then said it would be $160.....and my jeweler is out until next month...." I just stared back like thanks but no thanks.....
I went to another jeweler in the mall and they were so nice and inviting and they had my ring resized in one day for less than half the price with no resetting.
my advice, don't even bother with this grump
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November 2023 by Jaeliz Rodriguez
0 stars!! I was at Shirin jewelry yesterday with my husband to fix a 14K chain that we had bought no more than a year ago and we also wore a pretty heavy 14K bracelet and when we returned home we realized that they changed the chain and We picked up my husband's bracelet in an hour, when we realized it was 10K they changed everything for us and to make matters worse I checked at the jewelry store and a bracelet worth over 2000 they offered me only 130 dollars it is shameless what they did and I will file a lawsuit and they charged us $150 for the repair. They robbed us!!!
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January 2023 by Michael Armstrong
This place robbed me of fake Silver and now I can't do anything about. The owner is a heartless person who robs people of their money
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March 2022 by Emily G
My son was convinced his necklace was pure from this place spent a significant amout of momey in december. The charm he bought is fake cold coated plastic and necklace is 10k gold plated not real gold like stated. My son was sitting in the car and his necklace just fell into his lap not even sure how it broke but it did it right in dead center of necklace. Its a tight rope chain so only way to be fixed is by sodering. This place is a scam and i do not recommend anyone buying from there.
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October 2021 by Kianna Chechile
For starters I never leave reviews, and I leave this one review to educate any future or existing customers. Stay Far Far Away, run before they rob you!!! If I could leave less than one star, I most certainly would! My husband bought a ring on June 19th, 2021. Today, October 13th, 2021 I went back to shirin jewelers at the Holyoke mall in hopes to get my ring fixed. At the time of the purchase we inquired about insurance and warranty and the owner himself stated “no no if you have any issues you bring it back here, and we will take care of you”. We were told this ring was of VS quality. My husband paid $1500 for this ring. Speaking with the owner today he had accused me of hitting my hand very hard causing two diamonds to fall out. After I had stated I’m very careful with my jewelry and I work in an office setting the owner states “ I don’t know what to tell you this ring is not round it looks like it took a bad whack”. After asking the owner how this could be fixed he gave me a price of $150. Just purchasing the ring a few months back I was not very happy with the response and voiced that I don’t feel I should have to pay when the damage is not my fault. Again he says $150 is the best I can do. Before I could finish with “let me talk to my husband” the owner starts to walk away dismissing me. I then took this ring to hannoush to get a second opinion on this ring. After putting under the microscope and assessing they asked “Did you buy this at Kay”? When looking under the microscope the engraving says Ever Us which is One of Kay Jewlers collections. After discovering this ring was preowned the hannoush consultant informs me that there are no signs of damage and let’s me look under the microscope and shows me the engraved collection name and another diamond loose about to fall out as well as informing me that this ring is not VS quality this is I (Included category) quality. If you do not know I quality is on the opposite end of VS quality. Returning back to Shirin we stated the facts of no signs of damage after getting a second look we asked once more what they could do for us. After repeating $150 is the best they can do for a repair we had asked if we could sell back the ring at this point. The owner states we don’t buy used jewelry. But they are okay with selling used preowned jewelry considering our purchase was from Kay collection as well as lying about the authenticity of pieces of jewelry. Poor customer service, reselling jewelry at an immense price markup, and lying about the authenticity of the pieces they sell we will most certainly not be doing any business at all with Shirin jewelry inside the Holyoke mall in MA. They offer quick one hour repairs which may sound convenient at the time but I would NOT trust this business with any piece of jewelry with the way they run their business.
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March 2021 by Tungsten Shine
Super nice guy
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December 2019 by Christian William
Jewelry of quality in Holyoke mall
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November 2019 by Kat Munoz
DISAPPOINTED! Not sure of what type of service my fiance received when he purchased my ring. Been a little over a year now and my diamond has fallen. I have been trying to get ahold of the repair person for 2 weeks and have not been successful. I keep getting the runaround on fixing my ring that I have insurance on.
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November 2019 by Kat Carmona Muñoz
DISAPPOINTED! Not sure of what type of service my fiance received when he purchased my ring. Been a little over a year now and my diamond has fallen. I have been trying to get ahold of the repair person for 2 weeks and have not been successful. I keep getting the runaround on fixing my ring that I have insurance on.
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March 2019 by Sharon
AWESOME service, super fast, and fair prices.
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December 2018 by Bert Perry
The owner is a crook!! Brought my watch in to replace a battery and he couldn't do it and scratched the face of the watch. Denied it and said he couldn't see anything. He said he was trying to do me a “Christmas Favor†whatever that means. He said my watch was 30 years old and he did his best. My watch is 5 years old and just needed a new battery. Do not trust this place. He damaged my watch, lied and did not care to do anything about it.
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December 2018 by Bert P.
This man is a crook! Brought my watch in to have a battery replaced only to have him not be able to do it and ruin the face of it. He then said he couldn't see any damage and was trying to do me a "Christmas Favor". What does that even mean??? A favor to ruin my watch. He said my watch was 30 years old (it's 5). He did nothing to show any signs of care. He just ruined my watch!!!! Do not go to this store. Buyer beware.
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October 2018 by Joe Beecher
Excellent service. Had a ring fixed. Only took an hour and at a reasonable price.
