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October 2024 by Paul Archer
Ryan was extremely helpful in providing us with a solution for our father's bed.
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October 2024 by Coral Gilbert
Employee was very knowledgeable. Very impressed Extremely happy with purchase. Can't wait to get my new bed.
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October 2024 by Gina Varuzzo
Great customer service, great experience overall!
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October 2024 by Jake Tavares
Jairus was friendly, helpful and approachable, and listened carefully to our needs. My partner is in a wheelchair, and Jairus treated them with respect and courtesy. Very open and friendly without overstepping. Sold us a great mattress and frame, but my only criticism is that Jairus told us just before we signed on the dotted line that the mattress we’d chosen had a slow break-in time and would likely take a month to break in. My partner has chronic pain (hence the wheelchair), so knowing this earlier would have been helpful for us. We likely would have bought a different mattress … and that would actually have been preferable for us, as this break-in is taking time. But overall, a great experience! Would shop here again.
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October 2024 by Sean Hogan
Low pressure, knowledgeable salesman
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October 2024 by Bill Wonsey
The sales rep was very helpful and informative! Would go back again
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October 2024 by Benjamin Rees
Jairus was very helpful and made the process of buying my 6 year old daughter a new bed a fun and smooth process.
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October 2024 by Daniel Cimini
Great customer service. Very professional.
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October 2024 by kenneth kreuzer
The gentleman who waited on us was very helpful and knowledgeable about the mattress we were interested in. I definitely would recommend this store to anyone looking for a mattress.
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October 2024 by Nate Crosby
Jairus was super helpful, very personable and extremely knowledgeable on mattresses
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October 2024 by Samuel Sanchez
Spoke with Jairus today. Bought my mattress. He was awesome. Was well worth the visit!
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October 2024 by Bonni DiCarlo
Danny was our salesperson. Extremely knowledgeable. He answered all of our questions and concerns. We would also recommend mattress firm to everyone. Very happy with our choice.
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September 2024 by Tina Zorzi
Jairus and Ryan are so so helpful- I walked outta there within 15 mins with the best deal they could find me. Better than anything online and a real joy of a time.
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September 2024 by Loretta Steiner
The man who helped us was knowledgeable and friendly and kind
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September 2024 by Daniel Sagalyn
The store manager at Mattress Firm in Hadley, Mass., who sold us a great mattress on our first visit was knowledgeable, friendly and super helpful.
Unfortunately, when he rang up the sale, he said our credit-card order had suddenly disappeared off his screen, and he was unsure if it went through. He asked if he could redo the sale, and then read to us a note he included for the billing department not to charge us twice for the single mattress. He gave us his business card and urged us to call if by chance our card was double-billed.
Well, our card was double-billed. I called the store 3 times in as many days before finally reaching the manager. He said he’d heard from his colleague what had happened and that he’d already requested my refund for the phantom extra mattress. The manager aimed to call me back within an hour, after checking again with Mattress Firm’s accounting department about issuing a refund.
By the end of the day, I’d gotten no callback. At that point, I had to assume Mattress Firm’s accounting department was unresponsive and unapologetic, despite their extremely costly billing error. So I disputed the double charge with my credit card company.
Bottom line: Every time I shop at Mattress Firm, I’m impressed by the sales personnel’s general expertise about mattresses and specific knowledge of their inventory. Apparently they get a ton of great training annually.
But if you buy, use a credit card with a strong track record of investigating billing errors and backing their cardholders, like American Express. And watch your bill carefully. Mattress Firm’s billing software and their accounting department are a real risk and a huge disappointment.
