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“This review is specifically for loan officer Maria Caraballo-Pagan. Not GSCU as a whole. Maria was really great to work with. She communicated well and always got an answer to any question I had. (And there were many). If she didn’t know it or wasn’t confident, she confirmed with her supervisor. Her confidence and concern with providing accurate information at all times, sets her apart. “Better to ask now, than pay for it later” attitude which I appreciate so much. She was quick, accurate and got the job done and we really appreciate that. Thank you Maria! You have long term customers in us. :)”
“I came to this branch because it was highly recommended. I was told correctly. This was my second time at this branch. I love it and I told them so. Whenever I think of banking, I think of this branch. The kindness and smiles are worth the distance. I love you M&T.”
“I’m a long time member and have always had excellent service here. Throughout the years, all staff have been kind, courteous, professional, and always up for a good laugh! Most recently, Jenny helped me over the course of several months with some personal financial matters which under different circumstances could have been extremely stressful. However, her advice, customer service, and conversations made this experience easy and enjoyable! A big thank you to her and everyone there for all their help and I look forward to working with them in the future.”
9AM - 5PM
200 Westgate Center Dr, Hadley
Banks
“Went in to apply for a car loan and worked with Briell and it was a smooth process and she made sure to explain everything to us in a way that was easily understandable”
“I met with Sam Einzig the Financial Advisor at the Springfield branch inside the Rehabilitation Center at the Mercy Hospital for the first time and I felt secure and comfortable talking finances with him. He is extremely personable and he made me feel like he truly cares, because he does. He gave me realistic numbers, a To Do List to work on, and a time frame as to when these small tasks need to be completed. I will definitely recommend. It was an Amazing experience!!!!”
8:30AM - 4PM
1051 St James Ave, Springfield
Banks
“Due to road construction it can be a little backed up but otherwise than that and the errors they have been having in mobile apps they seem to have a great pleasant atmosphere”
9AM - 4PM
1 Campus Center Way, Amherst
Banks
“Excellent service and friendly as always! I actually come to you folks before I go to my primary bank. Even though I got lost in that mini city called UMass, and was late for my appointment, they took me in and we shared a laugh about it. I can't thank you folks enough.”
7AM - 5:30PM
405 Munsing St, Ludlow
Banks
“We bought landscaping rocks a few times from Chenier’s over the last 2-3 years and they have always been great. Friendly, and worked with us and advised us on what’s the best option for our needs. Delivery guys always worked with us to dump the rocks exactly where we wanted them. And the price was always the best in the area for us, not only for rocks but also for sand. Now we don’t search anymore when we need something, we already know that Chenier is our best option.”
8:30AM - 4PM
610 Memorial Dr, Chicopee
Banks
“I had a problem with a previous mortgage payment that I had made at another branch. The young lady I worked with this morning explained to me what had gone wrong and took care of the problem. She also explained a payment code to me so I could check my receipt the next time I made a payment. Just another great experience at this particular branch.”
“Friendly staff-always polite and ready to assist the costumers.Love the atmosphere and cleanliness. There's plenty of parking, including handicap and wheelchair accessibility and a drive thru. An ATM is also available inside the premises.I highly recommend coming here.”
9AM - 4PM
170 Sargeant St, Holyoke
Banks
“I highly recommend Alden Credit Union. Manager Jennifer Faustino has been an invaluable asset for my small business, as well as my personal banking needs. Her dedication, expertise, and commitment to resolving my concerns have been truly commendable.I have had the pleasure of working with Jen for many years. Her professionalism and willingness to go above and beyond have made a significant impact on my business success and my personal banking experiences. I have consistently felt supported where I otherwise did not with other financial institutions, both large and small.I am grateful for her exceptional service!”
“The Amherst Farmers' Market has been affiliated with People's Bank for several years now and the main reason is that they are a great, community based group and very supportive. The local Amherst branch is as friendly and service-oriented as they can possibly be and simply a joy to stop in and chat/banter.... Highly recommend!”
“I have had the pleasure of working with Jordan these past few weeks when I use the Drive Thru service at Florence in Belchertown. Each and every time, I have had some small quirky “issue”. At least four times, I pull up and sheepishly say .. it’s me again. Yesterday it happened again. None of the issues were the fault of the bank.Jordan greets me with a huge smile and ALWAYS makes me feel like it’s okay. She corrects whatever I need done and supports me throughout. She explains whatever needs explaining, clearly and professionally. Each and every time I am grateful and appreciate her and the professionalism she displays. I hope she knows that it’s these kinds of interactions that stand for a brand. This means more to me than anything.Thank you Jordan!!!”
8:30AM - 4PM
1936 Memorial Dr, Chicopee
Banks
“It is a pleasure banking with Peoples Bank. Professional, helpful staff. Excellent rates on CD's. I've opened 2 CD accounts this calendar year; the rates are the BEST around!”
“I've been a member for quite a few years here at Freedom and love this credit union. I've been to just about every one of these branches mentioned here and never had a problem. For any of you who did have an issue, I urge you to give them a chance to turn it around and you'll be happy you did. Freedom Credit Union, the best banking institution around !!!!! Let me do your commercials !!!”
8:30AM - 4PM
1866 Northampton St, Holyoke
Banks
“I would like to say thank you to Lauren Tabin for going out of her way for me when i had no idea how to handle a banking situation. She is kind and professional and I just can't thank her enough.”
8:30AM - 4PM
1900 Wilbraham Rd, Springfield
Banks
“GOOD EVERYONE I'VE BEEN WITH THIS BANK FOR 7 YEARS AND I'VE NEVER HAD ANY PROBLEMS ON THE CONTRARY THEY HAVE BEEN KIND AND HONEST AND VERY HELPFUL OF COURSE IF THEY ARE OVERDRAWED THERE IS A CHARGE AS THEY SAID, A CHARGE THAT THEN THEY HAVE EVEN RETURNED TO ME EXTREMELY GOOD AND THEIR EMPLOYEES THEY HAVE ALWAYS EXTORTED ME THEY HAVE RETURNED MY MONEY ? I ALWAYS AND NEVER DO THINGS OUT OF PLACE AND NOTHING BAD HAPPENS MY SUPER PLEASANT EXPERIENCE I DON'T CHANGE ME FOR ANYONE.”
8:30AM - 5PM
412 Boston Rd, Springfield
Banks
“I've been a member of this bank for about a year and a half now. This establishment was recommended to me by someone over a conversation of wanting to fix my credit. After about a year of being a member, I wanted to try and see if I would qualify for a vehicle loan. (I DID!) HCU employee Tony was assisting me in the process as it was my first time purchasing a vehicle from a dealership so I had alot of questions. Tony was very helpful and PATIENT throughout the process and always called me back if he missed a call from my wife or I. There were a few "hiccups" along the way but thank God Tony went above and beyond to help fix the issues that could have held me back. I am SO very grateful for that!! I am now the proud owner of a 2019 Hyundai Santa Fe !!!? Thank you Tony and the other HCU members that made this possible for me!!”
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“Always a positive experience at UmassFive credit union! I call the Northampton branch home, as they have served me well for many years. Their customer service is top notch. This week, I worked with Aura as she assisted me in opening a CD. Lovely, efficient, and smiling…like so many of her colleagues. Hands down the best banking institution I’ve ever worked with. Keep up the great work!”