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January 2024 by Shanelle L.
Chevy certified- FAILED inspection and painted rims.I purchased a Chevy Certified 2020 Traverse from this dealership mid November. The purchase was simple, straightforward and completed within a night. The car was certified and onIy had 29K miles on it, so I felt comfortable with moving the sale along in a fast pace. A few days after I purchased the car, I went through a carwash and the black rims showed signs of peeling. All four rims. Me, not knowing much about cars, thought that seemed off, never seeing rims peel the way these did. Very frustrated and feeling ripped off, I swallowed my pride and decided to car to a car shop and have them order me new black rims and at that point was just going to let it be. Upon arrival, the gentleman asked me how long I have had the car. When I told him I recently purchased it a week ago, he asked me where I bought it from. I said Herb Connolly Chevrolet in MA. He asked me if the car ws certified and when I said it was, he shook his head and explained to me that certified cars should be held to a higher standard than this. He went on to explain that all four tires, not the rims, had visible dry rot on them and this car would not pass any state inspection and never should have left the lot in this condition. He laughed a little saying verbatim, "man, these dealerships just get slimier and slimier." He also told me that it should be no problem getting rims and tires replaced seeing how 1- the car is illegal to drive and 2- those rims have been recently altered to look like a blackout edition when it is not. I went to an inspection station in MA to have the tires looked at again, just to make sure before I contacted the dealship seeing how Herb Connolly sold it as a passable car. FAILED inspection.The amount of phone calls I had to place to get ahold of anybody at this dealership to rectify this problem was alarming. I had to fight to have new tires put on and when I pushed about the rims the sales manager response was, "you got new tires didn't you?" Unbelievable- like they did me a favor by fixing a problem that never should have been one in the first place. This is a shameful business practice and these rims have be rigged. The car has 29K miles on it. There is zero probability that those rims would have lasted up until the day I purchased it and within the first wash, look the way they do. I tried to talk to a manager higher up. We played phone tag, so emailed him my concerns and sent him photos of the rims. Since the email, he has not responded.Moral of the story- There are a ton of chevy dealerships, select an alternative. They successfully deceived me twice and what they are doing here are despicable commercial methods. I expected better.
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November 2023 by Hi R.
Bought a Cruze that was "inspected" and "renewed", car has so many problems i cant count them on my hands. Sales people are out for their commission and thats it.
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July 2023 by Mike C.
Love this place customer service is so good. I have purchased 3 cars from them over the years. I recently bought a Chevy Tahoe I received an amazing deal on the car so easy to work with the people here. The salesperson was great as well as the manager. They weren't pushy and allowed me to get some other prices they were still the best deal but honestly even if they weren't I would have bought it from them regardless they were so easy to work with. I have been for service 3 times and although I think everyone is h understaffed they communicate and make sure I have my car when I need it.
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March 2023 by Meiryellen M.
Bought a used Acura RDX at the Acura dealer in January, I have driven less than 4000 miles, I started to get a bad break pulsation while driving it, less than 2 months into buying the vehicle, minding you that my Carfax stated that my breaks were serviced, prior to them selling me my car. I called them, they scheduled my appointment for this morning, I get to Acura, they tell me they got bought out by another dealer, and that anything that needed to be serviced would have to be serviced by HERB CONNOLLY group - Chevy, which is next dealer over. I then proceed to go there, and drop it off. I get a call from the service tech, saying that out of graciousness they would split the bill to get my rear breaks replaced! WHAT? If my breaks were properly serviced a month a go, why would I need to pay for them? Breaks only last 3000 miles now? Then I get a call from their sales manager DOUG, super rude, not pleasant, not sure how he is a sales person, if he does not have ANY customer service in him. Same speech and I should go get my car or they are not fixing it. DONT GO there!
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December 2022 by Denise N.
Consumer BEWARE! - I went in for an oil leak and had my oil changed the day before. They told me the previous garage when changing my oil cracked the housing when overtightening the oil filter. They charged me 1500.00 for the repair. I requested the part. Three certified mechanics looked at the part. The housing wasn't cracked or damaged in anyway! - It should have been a $8.00 seal and oil change that would have fixed the problem. They won't return my calls. I've contacted the AG's office to report them!
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December 2022 by Carol B.
If I could give this service center 0 stars, I would. Brought car in to have it diagnosed. Went to pick up car later in the day only to find that is was torn apart, parts missing. We were told that it would be worked on first thing the next morning and once it was ready someone from the dealership would pick us up. Waited until noontime to find out if the car was ready for pickup. Called person who we dealt with (Joie Mullen). There quite a bit of attitude when I asked her if someone was coming to pick us up. I will NEVER deal with this company again!
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October 2022 by Eric C.
Had my truck scheduled for warranty work. It took 3 weeks for the appointment. I figured they were going to make sure they had the parts there to fix it. Dropped it off and they wouldn't let me stay till it was done. It was a leaking windshield and bad tires. Couple hr job. Turns out they didn't have anything scheduled for it to be fixed. 3 days to do the windshield and they told me there are no tires available for my truck in any style. I do not recommend doing business with this company.
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June 2022 by Stephen B.
Went and signed a contract for a new 2022 Chevrolet Corvette. Four weeks after I had a signed contract they called me and said, "If you want the car it's going to cost you an additional $30,000." Totally unethical and immoral! Would never, ever do business with any of their dealerships!
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April 2022 by Sal B.
I bought a truck 4 months ago and unfortunately had some electrical issue. it took a few visits but they did trade me out. I lost some money but I did get a nice truck in the long run. Spent alittle more then I Wanted. But newer vehicles aren't cheap. They did fill the gas tank and said they would make me a spare key. i am happy with my purchase now. Thanks
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October 2021 by Josh S.
I purchased a used car at Herb Connolly Chevrolet just under one year ago. I recently brought it to another dealership for a recall, and they told me that it needed some minor repairs. These repairs are covered under the 'one year bumper to bumper warranty'. The second dealership informed me they had no record that this was a 'certified used car' with the warranty, and if I wanted it fixed I would have to pay.I thought, 'no problem I will call the nice people I bought if from and they will straighten it out'. WRONG! They said that all they could do for me was to do the repair if I brought it to their dealership, AND DID SO IN THE REMAINING 6 DAYS OF THE WARRANTY.This is horribly inconvenient! When I suggested they update the records with Chevrolet, they said that it would take more than six days. When I suggested they give me a loaner while they work on it (so we don't have to take 2 cars all the way to the dealership) they said they do not have any available within the timeframe of my warranty. When I suggested they contact my local dealership, they said they could not.My guess is they never entered the car into the Chevrolet database as 'certified pre-owned' saving themselves the cost of the extended warranty, and no that it is needed are unwilling to make good on it.Don't go there!Don't believe them!
