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March 2024 by tanya rosenbaum
5,000,000,000 stars given to Ray at the s main st location!!! He always courteous and very knowledgeable. Im always very happy with the service and I will go to that location specifically for the top notch service that is given everytime!!! Your the best Ray!!!
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March 2024 by Hugh Napier
Ray is the best of the best! I always go to him. He is so great he knows everything I need for my phone and his customer service is excellent!!! If I could give a million stars I would!!!
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January 2024 by First Last
I had been a customer for over 12 years with auto-pay and never missing a payment.I had a 4 line plan that was dropped to a 3 line plan upon the company being bought out. I was still charged the same price for 3 lines as I was for 4 lines previously.Customer support managers at that were unwilling to give any compensation or reactivate the 4th line.I then switched 2 lines to Verizon leaving one line still active on the account. And once again was being charged more for that one account then ANY plans offered by boost at the time of contact-current. And once again Customer support was unwilling to give any compensation due to being overcharged. Even after they accepted I was being overcharged their only resolution was to put me on a new plan at the current prices which was half of what I was being charged. With no compensation for being overcharged for the previous 6months.I finally just canceled my last active line and will never do buisness with or recommend ANYONE do buisness with boost mobile again!Which is a shame because I use to advocate for boost mobile and had multiple active lines under the previous ownership.BUYER BEWARE ! ! !
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November 2023 by Sean Silva
This company has been nothing but headaches, the night shift employee is rude, unhelpful and extremely lazy. Paid my phone bill as usual, found out even after a week later the data still hasn't restarted. Customer service is overseas with consistent issues in translation. Dead end company that's quickly going to hell. Definitely switching by the end of this bill. Wouldn't recommend this provider to someone I hated. Pay your bill in store, they don't provide refunds if you use the auto pay option/ pay online at all.
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November 2023 by Worldwide News lines
Customer service at 96 South main is horrible. They don’t even deserve one star. The gentleman there on 11/01/2023 at 1 pm eastern time was rude and shouldn’t be working with the public at all. He swears at customers and tells them to get out the store and threatens to call the cops for no valid reason. Hes rude and swears, interrupts and be littles customers for asking questions about payments that are being paid for. He has no patiences to deal with any customers questions or any miscommunication that may take place when working with in the industry. Poor customer service. I was assisting my disable friend that has hearing problems and he took advantage of a disable man and up charged him for assisting him with transferring his services to the government acp program. That store should be audited for payments they are taking from customers and they should be audited for customer service by corporate. Management needs to hire better employees that know how to work with customers. The store was dead and the sales are down because of the lack of customer service.
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August 2023 by Megan Cassidy
Customer service was surprisingly good, the young man that was working was very nice & professional. Now not every single employee that works there is lol but this time they were.
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July 2023 by Tim Smith
Had been treated well. Jose helped me get discounts! You rock!
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July 2023 by T.I.M. T.E.A.
Jose' great customer service! Saved me money!
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June 2023 by Keith Ashley (Greenthumb)
Dropped in at closing and they still helped us with a new phone great service couldn't ask for any better will definitely go back for the next one
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June 2023 by Yannick Harris
Great man ?
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June 2023 by BCSO Roleplay Community
Great job
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April 2023 by Colleen Grealish
I have been here several times and have never had a pleasant experience with this boost mobile. The associates are so abrupt and rude. I was just hung up on while asking about a service. The Boost Mobile further down North Main Street is much better.
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July 2022 by melissa manchester
Customer service on Pleasant street is awful. The girls that work the front are extremely rude and not helpful . Anytime I've asked questions needing an answer in regards to over charging for payments me for the last year and a half and service that fails to work.. They always say "they don't know" extremely frustrating to get no answers. And don't bother purchasing the insurance, they will not honor their warranty. Save your money and time. Go elsewhere.
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July 2022 by David Blanchette
Got two terrible phones was told they were 5G turns out they where 4G both my Wife and I are disabled called back the following day and was told it would cost me $150.00 to bring phones back
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June 2022 by Heidi Durfee
Awesome customer service
