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April 2024 by mohamed abchi
Semi trucks, shipping doors are 17&18 to back in to it you need spacial skills. And u will stand watching the forklift driver loading u for hours.
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April 2024 by Raphael Dong Woo Rhim
Just want to say these guys are on TOP of their communication for their customers. Usually answers right away and if not they'll answer the phone pretty fast without long hold times. They get their work done quick and is in constant communication of the process. Mason and Chris are a pleasure to work with and as forwarders we all know our customers are on top of us asking us "when is it ready" every few hours and they answer with professionalism every time without even sounding the least bit frustrated or annoyed at my constant emails. Finally a warehouse that actually cares about their customers.
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March 2024 by Jordan Palmer
Eagle air freight was my assigned warehouse after receiving an ocean shipment. This was my first experience importing and I had tons of questions. Mason had to deal with a significant number of questions by phone and email from me trying to coordinate pick up. Through the entire process he never seemed frustrated. A few things as a “civilian receiver”. I was originally told by the shipper that a flat bed trailer would have worked for pick up. Eagle air was transparent with first communication that I had to have a loading dock height truck. Their suggestion was a tow truck. This solution worked but had added unexpected costs.While the Eagle air freight guys did an amazing job, I felt like the fork lift operators had little concern with my freight as significant damage occurred to packaging when they loaded onto truck. customs was challenging because they provide no communication and seemed to have limitedCommunication with Eagle air. All in all my goods arrived safe Eagle Air and Mason remained calm during myRelentless emails.
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December 2023 by oren locke
I missed my appointment to my primary care Dr. They were a No Call No Show then lied about picking me up. When I filed a complaint they did not use there gps because they are liars. I got them find for 500$
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December 2023 by Top Benjamin
U have to pay 2.50$ for them to print the paperwork for u and the u have to go in and stand till trailer is loaded no chairs no nothing
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November 2023 by Paras Dhimal
Place is decent but charges $2 cash for Bol don’t waste time looking for truck stop to print BOL
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August 2023 by Emre Catal
I’ve picked up a food trailer from them today very nice and friendly people, they do great job without any problems, everything was perfect they were fast and positive. Mason did great job with all communications. Thank you all again.
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July 2023 by Sharif Faqery
The worst customer service and impolite, rude, and harsh office staff including supervisor.
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April 2023 by Victoria Gelmi
Fantastic team to work with! They are so accommodating and always trying their best to help out.
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July 2022 by John Dailey
Doc manager was extremely rude. I run a small but growing business and I admit I have little experience with freight companies but what could have been a cordial back and forth between a new client and an experienced manager tuned into a horrible experience where I was blamed, accused and threatened.I can not recommend this freight company nor will I be using there services in the future.
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February 2022 by Peter Lumenello
These guy’s don’t mess around, they handle a huge amount of freight. From top to bottom this is a well run warehouse, management is very hands on. They don’t sit around
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December 2021 by rodney marshall
First time using this system /going through this process. Called and explained to women this is first time doing this and wanted to get info on process and wanted to go down and see the order to know what size truck to bring. First women was so rude! She started asking me for info from shipping papers. I said hold on and let me find it. She hung up the phone. I call back and get a different person who was more understanding and polite while I searched the Documents for the info. The second person says it's ok to come down to look at shipment to access truck size needed. I go down to location a gentlemen directs me to the window to see the women. I stand in front of the window for 5 mins before one girl says can she help. I explain everything above and apparently the first women who hung up the phone was the other person in the office shouts out, Who told you could look at the order? Do you have paperwork??? I said I have the email on phone. No! We need physical papers. Again I explained I'm not taking anything just trying to see how big the order was. Finally a gentlemen comes and asks if I know the # of pieces and weight. I show him the email and he directs a person to show me the items. Don't know if she was just having a bad day or what but that was horrible CS especially when you're paying $50/day storage fee
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July 2021 by harmeet singh
Very busy place
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June 2021 by Nomadic Trucker
Have a 8am puGot told come back at 9am .Very rude . Walked in he asked 1 question I told I'm here pu freight was told to come back at 9am. Did ask to see anything else. Very rude on how he said it as he was walking away . Will not come back. Very disappointing.
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May 2021 by Ray Lee
They were very helpful, Helped me get my freight loaded.
