“I am just saying a big thank you to nayeli. She is the sweetest person I meet since this year begun. I came in very low but I have gone so happy because she has this magic with just making everything go away. Thank you so much mama for putting a smile my face??”
“I have known Jay through 6 I Phones. His service has been consistently great. Always available for assistance. You can’t do better than to purchase a product from Jay.”
“Danny V. at the Verizon Store on Bridge Street in Pelham NH is fantastic. The BEST customer service I have received in a long time. I will keep coming to this location just because of the positive experience he gave me.”
10AM - 6PM
168 Great Rd E, Bedford
Mobile Phones
“My husband and I have never had a more wonderful experience at a Verizon store. Alex & his colleague made the entire process totally painless. I don’t think we’ve laughed that much in the last few years.”
“These guys are awesome! They are so efficient. They’re always happy. They handle everything so quickly. I really appreciate having Zagg in my life. Well worth it! Thank you guys.??”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Went in there today to upgrade phones. Saw Ryan and I think Mat? The guys were amazing, so polite and knowledgeable, they went above and beyond to make sure our needs were met. I have mobility issues, I was made comfortable in a chair, honestly these guys were so polite and helpful, 5 star service all the way.”
“I lost my phone and needed to keep my phone number. I walked in kinda late on a Friday night and thankfully the sales rep, Nysaiah, was very professional, listened and helped me find exactly what I needed. Thank you so much!”
“Chris was a model employee. He answered every single question I had and was very professional. I believe he is the manager but if he is not then he definitely deserves a promotion.”
“After having another store I paid to transfer my data off my old iPhone 10 to my new 15 incorrectly I went home and tried to do it myself and ended up inadvertently deleting my eSIM and having no service on either phone! I was so distraught but this store spent over an hour of their time and kept pushing and trying different things to help me until I got service back at no charge. They know what they’re doing, highly recommend for good customer service”
“I don't go in often, but the times I have... it has been a pleasant experience. Luana is always very nice and helpful. I do feel like they could use an extra hand sometimes.”
“Five + stars for Mark. He goes above and beyond. He definitely hooked us up with all the deals and setting up a new line. He was so knowledgeable and got it all done super quick too. We literally spent all day at Apple prior, trying to work out an issue that he knew how to handle in minutes. Promote him, he should be running the store.”
“I came into the store potentially getting an upgrade as my current iPhone had an issue with the SIM card reader that other Verizon stores couldn’t figure out what to do. Erick D. took the time with me to help me get into my family’s Verizon account and help go through the process. When I mentioned I had an issue with my SIM card reader he was able to quickly came up with a solution (based on his experience and knowledge) and now my phone has an eSIM and my phone is working perfectly again! Didn’t need to upgrade anymore as my current phone is saved again! Erick saved me money and time with fixing my phone! I would give my experience with Erick D. 7 Stars if I could! I plan to come in to this specific store when I need an upgrade when my current phone has its Verizon credits fully paid off and I hope Erick is there to help me when that time comes! He has very hands on and was very knowledgeable in what he was doing! He made this store my new favorite store to go to! I highly recommend anyone who needs help or needs an upgrade to see Erick!”
“Michelle and her team went above and beyond to get us as T-Mobile customers. I'm not just saying that either, on the day I expressed interest in signing up she drove to another store to pick up the iPhone we needed. These are people that really care about what they do and it shows. Anything you need they will help you with!”
“Honestly. This was THE BEST customer service I have received at any business / in any category, in recent memory.Tony was smart, friendly, HONEST and so so helpful! He helped us figure out the best device for our 15 year old daughter and also helped to maximize our plan. He didn’t try to upsell/ hard sell/ or push us in any direction. Just honest insightful advice and direction. He listened, brainstormed and broke it all down in a way we could easily understand.We have had a VERY difficult time with wireless and cellular providers in the past (in person and on line) - we stopped in to the Littleton AT&T store basically just to look at a 14 and I will tell you what- 100% of my wireless and cellular business will be done at this store from now onTen out of ten experience. HIGHLY recommend”
“Okay first off let me tell you i was having a terrible day, lost my phone didn't know my pin.Got told at a different metro store that theres nothing they can do to help me.Called metro customer support and was told the same thing.I went to this metro to cancel and ended up telling Samantha what was going on and with in 15 minutes, i had a phone with my same number and she helped me change my pin.Something that two other metro employees said was impossible.10/10 would go drive out of my way to go to this branch.”
“(Translated by Google) Good place. Great variety of products and the owner is very friendly.(Original)Buen lugar. Gran variedad de productos y el dueño es muy amable.”
“I highly recommend many people to switch over from Xfinity or Verizon Internet to T-Mobile 5G home Internet. This is the best route you want to go with go with T-Mobile all the way hundred percent T-Mobile phone T-Mobile mobile hotspot T-Mobile home Internet we keep on going let’s grow together, overall this location is great. Speak to Fredo or any of the other associates. They are all nice at this location. Very helpful. Proud to become a account owner myself. Been welcome to the T-Mobile family. Look forward to growing together. Thank you Fredo. A small shout out for a collective here in Littleton mass T-Mobile will be great for this location as well. Provide service to collective T-Mobile across the glow. With their mobile hotspot, you can travel anywhere with Internet. You can travel the mountains or through the caves, and one day soon will be able to go deep in the ocean with Internet anywhere from above and from below. Put in a funny review temporarily, I will put in a better review after”
10AM - 8PM
345 Main St, Tewksbury
Mobile Phones
“The two men working in this store were great, one helped me with the purchase of my new phone and the other entertained my very active grandson who is a very busy toddler. It was a huge help!”
10AM - 6PM
295 Main St, Acton
Mobile Phones
“Went in to get a SIM activated on a new phone/line we added. In and out in under 5 minutes. No lies, no upsells, just got it done and we're happy customers. Had an awful experience in a different Verizon store a few days earlier in the next town over where they tried to get my wife to buy a brand new phone rather than the one we had (including trying to make her think the one we had, a Pixel 4, was "too old" to get activated). I understand these stores can be hit or miss in terms of pushiness and competence, but kudos to this one for having someone with integrity.”
“Raphael was awesome and extremely helpful! First thing he did when I came in to upgrade was look to see what offers I qualify for! Ended up getting the new Samsung watch also with my upgrade, deals on deals! No pushy sales to buy accessories even though he did ask me if I needed a case, screen protector etc. Raphael gets 10/10 for the entire experience!”
10AM - 7PM
French St, Lowell
Mobile Phones
“I went to this store because I was insanely unsatisfied with AT&T and their BS and was looking for a more affordable phone provider. The associate who helped me, I believe his name was Allam, was very helpful and kind. He wasn't pushy and didn't try to sell me something I didn't need. I told him what my budget was and he followed through down to the last detail. I left the store having spent much less than I anticipated. Thanks for a pleasant experience.”
“I never write reviews. As a matter of fact I'm against them because they are all really bad or really good. But I checked on here and it seems like they actually respond to these so they must read them. Recently my daughter got her phone stolen in the UK and Ian helped me getting everything back and running for her so smoothly and flawlessly it was awesome. He always gives you a "worst case scenario" which I really like. Awhile ago I locked myself out of my phone in addition he also helped me upload everything from the cloud on a new workphone so easily and calmly. I have watched this guy work with other customers and other employees and he is extremely calm and reasonable and never gets rattled. I CANNOT imagine working in a place like this because the online communication world is just so utterly confusing BUT so imperative to daily life so people get easily frustrated, angry etc and take it out on people like this. He doesn't seem to be a "corporate" kind of guy to me but Ian should be making his way up the chain so he can help people on a broader scale. Or maybe he just likes the one to one. It makes no difference. I'm extremely impressed with this guy and I can't thank him enough.”
“I've been coming to this store for the past 6 years. This store is Convenient , reliable with all the newest cellular phones & service you can trust. ???”
10AM - 8PM
1235 Bridge St, Lowell
Mobile Phones
“After a hour and a half waiting on the phone for t-mobile representative... she couldn't verified my identify to set up my e-sim. I had already explained my 'broken' phone could not be turned on so I could not receive her text message to verified whatever code she is sending... T-Mobile as a company need to do better with the verification process for online services/calls. Why make customer set up two step authentication or code verification etc only to send them to the store with an photo id? Especially after waiting a hour and some minutes to get a representative on the phone?? Anyways, I digress. These poor reps at Bridge Street had me walking in 15mins before their store close. If I was them, I'd be annoyed but Wes greeted me and tried to help me. His partner was kind enough to keep trying to when the e-sim wouldn't registered or whatever it does through their system. I truly felt bad and shown up 15min prior to closing. But I was so annoyed with the service I had on the phone & I was without a phone for three days! They stay after store hour closed and they didn't rush me out. I kept apologizing yet they were nice about it and told me no worries. Thanks guys! It was much appreciated!”
“The front door greeter (I believe his name was Christian) was VERY KIND! I walked into line to enter the store with foggy glasses and this kind gentleman, without even a word, takes my glasses and cleans them for me!!! What a gentleman I will be returning to this store more often he was so kind!”
“So glad I dropped by this Metro store. Was served by Alex - who managed to get me a great deal for a prepaid SIM and also fix some billing issues that were caused by a sneaky Metro staff from another store who added a $10 insurance charge to my account without my authorisation or knowledge. If you need any help with your phone, don't hesistate to stop by. Look for Alex, and you'd be served with efficient 5-star service and the best recommendations that works best for you.”
9:30AM - 7PM
376 Merrimack St, Lowell
Mobile Phones
“Both the Spanish guy and his wife are very helpful no they don’t not ignore no they do not close early or open late they are always there on time and they always pick up the phone when I call the store and they are always helpful with any problems I have with my phone and always answer any questions I have about phone plan etc. GREAT STORE ! RECOMMEND TO ANYONE AND GREAT SERVICE !”
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“Erik was so helpful to set up a new line for our daughter for Christmas.Cody then helped us set up our new iPad we got with the promotional deal.They both were both so helpful finding the best deals for our family and saving us money.”