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November 2023 by Jim Howe
Absolute scam, never come here for auto work. To top off a bunch of made up issues they came up with during inspection, they patched a hole in my tire from a small nail. The patch failed so I brought it back to be fixed and they said the hole was always too big but they tried to patch anyway, and tried to get me to pay for a new tire. The hole is tiny and was easily patched by another shop. They talk over you and don't listen to anything you say about your car. Terrible experience.
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November 2023 by Simon Rosand
I came for an inspection and to patch a tire which had a nail. They replaced 4 lightbulbs even though only 1-2 were broken, because “they won’t work after the system is flushed” or some made up reason. I failed inspection for an exhaust leak, and they pressured me to replace the muffler right then for 300$. It was a tiny hole I fixed myself with 10$ muffler cement. Then their tire patch failed and I had to drive 100 miles on a spare. Terrible auto shop, total scam.
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November 2023 by Jim H.
Absolute scammers! I initially stopped just to put air in a tire, which I knew had a slow leak. Someone came up and offered to do an inspection which would "only take 10 minutes". 30 minutes later they said they found a nail in my tire and that they can patch it in another 10 minutes. They also said that 2 front and 2 rear lightbulbs needed to be replaced. They were cheap enough so I agreed. While showing me the tire, one of the lights on the trunk turned on. They said they all had to be replaced anyway because something about "they won't work after the system is flushed". Another 30 minutes later I'm on my way out of town with the new tire patch, and upon arriving realize my tire is low again (the light never turned off). When I go to leave, the tire is totally flat, and I have to drive 100 miles on a spare. The next day I take it back to have the patch redone, and they say that the hole was too big to begin with but they tried to patch it anyway, and try to sell me a new tire, not offering a refund for the patch. The initial leak was from a tiny nail in the middle of the tread, so if that can't be patched nothing can. I said no and went to another shop (Sunoco by TrumField) which patched the tire no problem.
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September 2023 by Sergei Solo
Gas is expensive
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September 2023 by Jim
they did a great job diagnosing the issue with the oil gasket hood needing to be replaced... except it was never needed to be replaced until after my car was inspected by them... crooks
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August 2023 by Bob M.
We got stranded in Cambridge last night due to a flat tire. Randy was working at the time. He was so kind in helping us find someone that fixed our tire at 10:30 PM. Best wishes to Randy.
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July 2023 by Lena Zhivun
The gas price at half of the pumps was 20 cents per gallon more then at the billboard.
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June 2023 by Apollonia Roman
Felt deeply uncomfortable here. Made comments about me as if I wasn't there during an inspection. Really creepy. DO NOT GO
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November 2022 by Scott L.
Eli - YOU SHOULD BE ASHAMED OF YOURSELF. After all these years and look at all the bad reviews!! I guess I'm not surprised. Can't say enough bad things about this place. I needed a serpentine belt installed and they put it on incorrectly and it shredded in a day. Then they told me it was because there was a faulty piece that was warped that caused the belt to fray in one day. They did nothing to help me with that and told me they could fix it but wouldn't give me a refund. The same day they gave me an oil change and didn't tighten the oil drain plug. There was no oil in my car and the light was on in minutes after driving off the lot. These guys are extremely unprofessional. Please do yourself a favor and avoid at all costs!
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September 2022 by Max Roseman
I went here for my CARCO pre-insurance inspection and they sent me to the office next door. The guy (presumably the owner?) took my keys and left. After a while, he comes back, puts his phone in my hands, and says "sign here". I ask politely what am I signing and he tells me to sign or I won't get the inspection I came for. The only thing I could read on the screen was "I verify all the above things are true" or similar, so I wanted to know what I was verifying - maybe it was my inspection report, maybe I was signing over my first born child. I tried looking at the above things, but he got irate and shouted to either sign it immediately or go somewhere else for my inspection. So I gathered my things and left. Not sure if he woke up on the wrong side of the bed or is normally like this, but I wasn't ready to be yelled at when I came for a simple inspection.
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September 2022 by Jade Dionna
Came in for a pre-insurance inspection, service was quick and friendly. Inspection took about 15 min and the report was sent via email immediately after.
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April 2022 by Flyer F.
I had the worst experience with these guys! The van broke down on the highway and I called them around 6am to tow it to my place, the guy said no one here, call back at 6:30, then 7:00, then 7:30. Finally they sent the driver, who arrived 2.5 hours later and refused to take my driver to the agreed location, stating that too much traffic that way and demanding $100 on top of $300 agreed price, he ended up dropping my driver off in the middle of the highway, where he had to walk along the highway to the exit to request an Uber, totally unacceptable! Then, instead of bringing the van to the agreed location, he drove to their shop, giving me some suspicious reasons. The van was delivered 6 hours later to the wrong place. I had to drive there and direct him to the right location.
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March 2022 by Alex N.
THEY INTEND TO SCAM CUSTOMERS. BLATANTLY LIED. I came there and was only looking for a self-service air pump. A guy signaled me on where to park my car and after asking me what I needed, he said they could install an air sensor for my car for only $10. I told him my car already had air sensors but the sensor light was on all the time (which was not a problem for me as my car worked well). He said they could check it and have it replaced for $10 (again), and it would be very quick. I had no prior intention to have the sensor fixed but if it was only $10, I would go for it. I knew this price might be too good to be true, however, I thought this place had a special promotion to attract new customers so I gave him the benefit of the doubt. I agreed with his offer. Then, he drove my car to inside the repair shop and left. After I waited for quite long, another technician told me the sensor for the spare tire was not working. I asked about the cost, they told me it would cost $85 for the sensor replacement plus an additional cost for "reprogramming" which I do not remember exactly how much. I refused the service and instead only agreed on having the light bulb changed for $45 (which I knew it would only cost $25 somewhere else). I did not feel good about refusing the service after having them check the sensor, but it was not my fault. In fact, I was angry about the guy who lied to me and tricked me into waiting for 30 mins to have my car checked in the first place. Aside from the time I wasted, this was a blatant lie to customers and a potential scam. I imagine if I trusted the guy and did not ask about the price again before the technicians actually replaced the sensor, I would be forced to pay ~ $150 for a service I did not need (I never want to pay that much for the sensor for the SPARE TIRE). I got angry because THE GUY BLATANTLY LIED AND CLEARLY HAD THE INTENTION TO SCAM ME into the situation that I would be forced to pay. Luckily I did not fall into the scam but I have wasted my time and I feel very uncomfortable with the experience. If this happens to me, it might happen to other customers as well. No one likes to be scammed or lied to. I occasionally came there for gasoline but after the incident, I will never do business with them again.
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November 2021 by Fretcash
I went to fuel my car at FRESH POND GAS STATION *********, ** pump n 4, the seller refused to refuel my car because I asked him to use my card as a debit when it is clearly written on the sign debit or credit, and when I asked him: why? He referred me to someone else as a manager. I went to ask him: why I cant used my card as debit to refuel my ca?, He said: I had to pay in cash or by credit card. My question now is: do they think that I stole the card or were they saying I am a thief?I will complain against them because that looks like racist.
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November 2021 by Neil Judell
It's convenient and the gas is reasonably inexpensive. They've got an air compressor (coin operated). And if you really want, a row of full service pumps.
