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August 2023 by Sandi Clark
Person helpful and friendly
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July 2023 by Gern B.
Not only did we wait over 5 months for a simple framing job, calls were unanswered or we were on death hold for 30+ minutes, AND we were convinced to sign up for the Michaels credit card which charged us a late fee then reported us to a credit agency and now our credit score went down! We never even had a chance to pay for the service we had not yet received (?!). DO NOT SIGN UP FOR MICHAELS CREDIT CARD (or any other store credit card, no matter what the economically astute store employees try to tell you). DO NOT GO TO THIS STORE! There are other options for all of the stuff they sell and the services they ((don't)) or ((eventually)) provide. I am not normally a one star reviewer, see my other reviews.
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April 2023 by Weltha Blunt
This store has everything thing you need for your crafting.
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January 2023 by William F.
Understaffed and staff don't know what's out of stock and what's in stock. I called about woodblock ink; they didn't know what it was at first but said it was in stock. I came in and they said they didn't have it. I called later and got the original person I talked to, she said to come back in. I stood in the cashier line for ten minutes to talk to her. Then she confirmed she didn't know where it was, and had me go look myself. Waist of stairs.
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January 2023 by Anonymous B.
Staff are always super rude here and there is always a huge line at the register and only one cashier at a time. When you need help and search for someone for forever, and finally find an employee they give attitude or never give you an answer. Although it's a big store and they have a large selection of things, most shelves usually are not stocked. Plus some supplies is super over priced. Don't recommend, especially not this location. Manager Daisy is also the rudest I have ever met, she offered to help me find something and then was to busy texting the whole time.
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November 2022 by Jess M.
I'm not a fan of their new pick up system. Instead of getting a person to help you, you face a wall of bins on your left marked with letters, a bunch of order slips marked with letters, and bins on your right marked with, you guessed it- letters! Not alphabetized. After you quickly figure out that the letter is supposed to correspond with your last name you then start the fun of looking at EVERY bin that has your letter on it and checking the order slip attached to the bag. Nope? Then you go to the board and go through all your last name letters again. Did you find your order slip? If you're lucky it says "press button" on it. If you're not, you read it and puzzle out what you're supposed to do next. In my case, I went through 1 bin with the letter M and realized that my item was bulkier and didn't look like any other M marked bags. So, to the wall...I found my order slip after looking through 3 of them. Great, it says what I got. But nothing else. Since about 10% of the order slips said press button I arbitrarily pressed the button and then stood around realizing I could have just went to get my item and paid for it twice in the time it took to figure out the clues and get help! Once I got help it was fairly quick for him to get me my item. But when I explained that the system was very confusing and that there should be a sign on the board of fun he said they were just overloaded from the holiday and there was a sign. I looked again and realized he meant that the large amount of order slips were covering small notices that said something like "oversized item." What a fun clue that means nothing? I'm hoping this order pick up system gets better because I definitely won't be using it again any time soon.
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October 2022 by Melissa W.
I walk into there store and the alarm was going off . He told me to wait because he had to check my bag . I was like for what sur I walk in here. And another employee saw me come in didn't stop the guy from Searching my things. I don't understand
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October 2022 by Noah M.
After an incredibly helpful worker aided me in selecting a sewing machine, a supervisor berated her for taking too long and not answering a page. I ended up not buying anything, since the supervisor's behaviour was unconscionable.
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August 2022 by Sarah B.
For the framing department specifically: I had great experience with drop off, but pick up was very rough. Half of my order was wrong upon pick up. For the price just please go to a dedicated framing store. Especially if you have a deadline or have really important pieces. Spent maybe 1500 in total and simple things that were listed in the order notes were just not done. The only saving grace is Jeanie, who wasn't the source of the issue, but worked very hard to fix everything (over the course of like 1.5 hours) and gave me good options to remedy the issues. Each time you go to the store it can be a HUGE wait time in framing (and checkout too honestly) even if you have a simple question. I've never left a review, let alone a bad one, but please for the love of god don't waste your time. Again, if you have a tight turnaround time, please please please do not risk it with Micheal's.
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October 2021 by Alana K.
I usually find craft stores comforting and calming. Not the case with this Michael's. The layout is somewhat confusing and there isn't a lot of signage about where things are. The employees I spoke with were not as helpful as I would have hoped. I went to purchase a grapevine wreath and scented pinecones. While I got my wreath without a problem, I was told they were out of pinecones, even though the website said online that they were in stock at that store. I'm not quite sure why they wouldn't have those during this time of the year, in early-/mid-October. I would recommend ordering online if there isn't a different Michael's or craft store near you.
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July 2021 by Hannah F.
I don't know what they dip their paper bags in but I think it is giving me illnesses I've never smelled something so disgusting in my life I'm about to throw up in my car it smells so bad
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June 2021 by Rena F.
This review is for Michael's frame shop ONLY (the rest of the store is fine, a big selection of all kinds of fun art and craft supplies). But BEWARE damage to your precious art if you try to get it framed there! I left four original oil paintings for simple framing, stored in an expensive art folder. I made a point of asking the server to be careful with the paintIngs and with the folder. The best painting came back scratched and scuffed in multiple places, ruining it. The folder had a big piece of masking tape with my name plastered right across it, so that when the tape came off it tore the underlying paper. This was a CARELESS and damaging job, which ruined my precious art, bought on travels and carried safely carefully across the world. Michael's should get out of the framing business. They gave me a refund on the one painting, but it is ruined, and it is irreplaceable.
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March 2021 by Christine Resmini
Worst store ever
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February 2021 by Andrea M.
the layout of this Michael's is strange, e.g. the paints are split on different floors, so I spent a lot of time at the first paint area I found thinking that was the entire selection haha..I had to walk around the store to find the other section..it was confusing and awkward Arrows marked the isles directing traffic for covid purposes but nobody really paid any attention and were walking in groups whichever way..annoying but not Michael's fault per se. I did feel like the store was spread out (in that odd layout) yet it felt like there were A LOT of shoppers.. was anyone keeping track? who knows I will say, I could not find one sales associate to help me while looking for a specific item. I'm not sure if they have reduced staff d/t covid, but I probably would have spent a lot more $ if someone was available to help
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January 2021 by Angela W.
If you can go to a different Michael's, do it! Their signage is often wrong and their cashiers regularly walk away or take calls with a customer mid transaction.
