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“Forget any bad experience you’ve had at other UPS Stores, this location is a gem! I can’t say enough good things about this Newton branch. The staff are very friendly and helpful, plus they have an awesome self-scanning system that allows for Amazon returns, plus self-printing UPS labels for Zappos, Nike and any other company that sends pre-paid labels. I’m always in and out within minutes and see other customers with more complicated shipping needs being helped with ease. UPS Stores are franchises, so it’s like supporting a local business.”
8:30AM - 6:30PM
1337 Massachusetts Ave, Arlington
Mailbox Centers
“This UPS is always on point. I appreciate that no one is miserable here - on the contrary, they’re always happy to help and greet you with a smile. Dana helped us today and was great, nice and friendly and very helpful.”
“Becky at this Woburn store was so helpful. I had a box of Verizon equipment to return following their instructions to just "bring to any UPS store". Becky helped me understand the additional information needed and I was able to easily find it on another piece of paper in the box (hint: the "MA" number). With that number she took care of it all. Done. Easy.
Why is this so special? Because three days earlier, I took same box to UPS in Arlington Heights. They made me leave. "what were they supposed to do?". Told me to call Verizon. They were supposed to be like Becky in Woburn.”
8AM - 6:30PM
288 Grove St, Braintree
Mailbox Centers
“I am a local business near this store. And I always like their service and how close they are to us. They helped me on a last minute package and offer printed out a shipping label, which was send to my email as an attachment. I could have missed our client’s deadline of the delivery without the staff’s help. A big thanks to the gentlemen who is working on 5/21 around 6 pm.”
“The employees at this UPS are truly the epitome of above and beyond. There was a line due to the Amazon kiosk being down, and the employees stayed calm while trying to additionally assist myself and others waiting for the kiosk. I quickly learned about the nuisances and complications of shipping a package to Canada, which is international, and the amount of in-head knowledge this job requires. The employees were so patient and reasonable with the customers, who were frustrated at not understanding cost, etc. Both customers by the end were happy and delighted by the help and resolution they got from the employees.
Normally, you'd probably think - why write a review for a UPS? But the service from the employees was so 'above and beyond' that it needed to be recognized.”
8:30AM - 6:30PM
831 Beacon St, Newton Centre
Mailbox Centers
“I went to the store for a complicated project to ship several pieces of furniture--family heirlooms--across the country. Anand and his team did a great job figuring out how to pack them safely and efficiently.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“The store is neat and clean. Most important part make it stand out because the great service. Especially, the assistant Neilson in this UPS store is awesome! He is kind and really willing to help customer solve problems. Really appreciate the supportive customer service in the community!”
“The employees were super helpful in helping print and fax documents that were important for me to get back to a nursing facility caring for my brother. They made an already stressful situation so easy and stress free!!”
8AM - 6:30PM
2 Neptune Rd, East Boston
Mailbox Centers
“They helped me find my lost package, it was next day air and not scanned. They were able to track it down in the warehouse. The girl on the phone was attentive and called me twice to keep me updated, i appreciated it”
“We come here all the time to ship our products, many requiring expedited shipping that requires care. I highly recommend coming to Sunrise Postal Services! They have printing services, shipping services, copying, and so much more. They’re incredible kind, friendly, and knowledgeable. They get the job done.We’ve used Sunrise Postal Services for years and have always had a great experience.Thank you for your excellent customer service and care for my products!”
8:30AM - 6:30PM
955 Massachusetts Ave, Cambridge
Mailbox Centers
“The team was very helpful! I arrived just before close and they helped me seal up my package and print the label quickly. The service was efficient and friendly! Special shoutout to Shaundell and Gio.”
8:30AM - 6:30PM
675 VFW Pkwy, Chestnut Hill
Mailbox Centers
“The staff at the store are GOOD and Decent people. I left my Nintendo Switch gaming device ($300) at this store and they held it for me. This could have easily been stolen, and I wouldn't have been able to trace it. Thank you! Thank you! Thank you!”
8:30AM - 6:30PM
405 Waltham St, Lexington
Mailbox Centers
“Nicholas was incredibly patient and helpful when a delivery didn’t happen asPlanned. His professionalism made a difficult situation manageable and everything worked out in the end.”
8:30AM - 6:30PM
423 Brookline Ave, Boston
Mailbox Centers
“been here a few times. each time they’re mad nice and help me get what i need done. between making copies, mailing taxes, notarizing documents, they help me out and are always kind. best ups ever.”
“First time visiting this store. I had a packaged rerouted for hold at this address. The place looks like a tornado went through, but the service was quick and easy. Place was a bit chaotic. The guy that helped me said have a great day, so he gets 4 stars.”
“On 1st March 2024, I visited the UPS store around the closing time @ 7 pm. Despite the late hour, the staff member graciously assisted me in dropping off my package. He patiently helped me with tagging the label, printing etc. which took about 15 minutes, all the while maintaining a humble and helpful demeanor. I was impressed by his professionalism and willingness to go the extra mile to ensure my needs were met. Overall, it was a great experience, and I appreciate the exceptional service provided by the staff member. THANK YOU.”
“I just went in there and experienced a manager sticking up for the young lady behind the counter who was being unjustly scolded by a rude woman and I had to come leave a review because more managers need to act like that!!!”
“I shipped a package out last week, due to the delays it was not received according to the tracking status. I called the store and connected with James. He helped me through the whole process, followed up via email, text and call! Truly the best!!”
“Zayne was amazing! Helped me out thru the whole process and helped me wrap my luggage on a busy Sunday afternoon. Was such a bro! He's gonna do great in uni ?”
8:30AM - 6:30PM
1268 Broadway, Saugus
Mailbox Centers
“Good little store. Very clean and organized. Staff is always friendly and helpful. They do printing and a shipping. They are fairly quick too. Parking is hit or miss here, and is right off route one. It’s location stinks, wish is was in a better spot.”
“I had the most wonderful experience at this UPS store. I needed to send 3 items to Australia a few weeks ago and Vincente was incredibly helpful and patient while we were trying to find a way to get it there without spending a small fortune. Vincente spent a considerable amount of time with me, looking at different options and suggesting ways to make it work. He was so friendly and helpful the whole time!! This was some of the best costumer service experiences I've ever encountered. Thank you, Vincente, for not only doing your job, but doing it VERY well.”
“I was assisted by Sean and his colleague, whose name I didn’t get. They were excellent. Not only did they help notarize a document for me, when I mentioned that I realized I didn’t have a photocopy of my ID and had to figure that out, they immediately offered to copy it for me. I also ended up having to leave to get a money order and come back and they remembered me by name when I got back, which was so nice. All around, their service made my experience super easy and smooth :)”
“Had a request for printing - met by Eve at the desk. Needing explanation, I reviewed it with her, she understood it perfectly, gave me an estimate, I accepted - and then she completed it within minutes. It was perfect. On top of Eve's expertise, and efficiency, her social skills were exceptional. She is obviously an important asset to the office which no doubt has a wide variety of jobs and customers coming in each day. Eve is the epitome of best practice.”
“Jonathan is probably the best UPS employee I’ve ever had a run-in with. The man treats me with nothing short of grace, patience, and absolute professionalism every time I walk in the store with a return. I’ve even witnessed, firsthand, the runs he has had with disrespectful customers, and he still continues to show up with respect and professionalism. The man deserves a raise or promotion to say the absolute least.”
“Brian is the GOAT!! I had two packages get returned to sender due to an error and he immediately worked to intercept the packages so I could pick them up, he found both and was very communicative and nice. same with all the other workers at this location.”
7:30AM - 5:30PM
25 New Chardon St Lbby, Boston
Mailbox Centers
“I feel like most of these reviews are just people who had one bad experience and went here to post about it. Nobody gives a review when everything works as it should, but in fact it does most of the time.
The post office worker was friendly. Told me everything I needed to know. I shipped my package and I was in and out in 5 minutes”
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“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”