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January 2024 by Lauren Awad
I had to return some shoes that I ordered online and therefore I hadn't tried them on. It was really quick and easy to return the sneakers and have the money back in my account.
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November 2023 by Lauren Williams
Ordered a pair of boots online. This store shipped one of the pair of boots I ordered. They sent me two different boots and a destroyed box with no lid. They said they don’t have the other boot to go with my pair. Terrible phone customer service when I called to try and correct the issue. Can’t go into the store because I live in another state. Very disappointed as I was going to wear this pair of boots to an event and opened the box to see they didn’t even match. Both right boots too. Very disappointed.
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August 2023 by Ashley
Ordered 3 pairs and when I arrived only 2 were in stock - but paid for 3. Huge inconvenience! Had to call customer support for refund update and they were incompetent to say the least. Got hung up on because the guy kept asking for MY address when this was a PICK UP ORDER!! If this wasn't something I wanted last minute, I would've just dealt with ordering straight from Nike which are actually reliable. Can't wait to receive my refund - Never returning. 2 stars only because some of the staff are pleasant.
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June 2023 by Soaring Hawk
Found just the right non-slip footwear for work.
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February 2023 by Lynden Douglas
limited selection. It use offer more of a variety.
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November 2022 by Tremaine Wilder
I came in a few weeks ago because of an issue with an online order in Braintree location. The store manager was so patient and helpful with fixing a mixup that had happened. I even walked out ordering another pair of shoes and applied for the credit card. Everytime I go into Famous Footwear she and the other assistant manager is so nice and helpful.
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October 2022 by Mi'ce Brown
The store in Brockton Mass. Is a very messy, and junky store. I COME TO THIS STORE ALOT TO BUY SHOES FOR MY CHILDREN. the WORKERS THERE SEEM VERY AFARID OF THE MANAGER. She is so unprofessional in so many ways. She talks to her employees very bad. The biggest problem I've seen is that the store is always CLOSED!!!!!!!!! Why is this store closed all the time! The Assistant Manager is very nice , he should be the store manager. Because the store Manager She is RUDE, DISRSPECTFUL AND VERY UNPROFESSIONAL.
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October 2022 by John Hayes
A decent selection of children sneakers some Nike Air Force
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August 2022 by christine
I just tried to call for INFANT crocs the young man who answered the phone was doing a great job until his manager jumped on the phone with her rude self and rudely took over. She stated he had a line and stopped to take my call as if it was my fault.. I’d suggest customer care class for her
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August 2022 by Claude B. Augustin II
The staff is apathetic they really don't help you at all but are friendly when you ask them a question. The have the latest styles good for purchasing toddlers sneakers
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May 2022 by Paula Abreu
My cousin and I bought Crocs and some playful attachments for them too !!!Great place and friendly associates !
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May 2022 by Rachael Hazen
Great selection, helpful staff.
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December 2021 by Claude Augustin
The staff is apathetic they really don't help you at all but are friendly when you ask them a question. The have the latest styles good for purchasing toddlers sneakers
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September 2021 by Serrot Nermarc
Great prices!
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September 2021 by christine albertson
I just tried to call for INFANT crocs the young man who answered the phone was doing a great job until his manager jumped on the phone with her rude self and rudely took over. She stated he had a line and stopped to take my call as if it was my fault.. I’d suggest customer care class for her
