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October 2023 by Alexandra Wollins
Worst customer service I’ve experienced. Ignored upon walking in. Waiting 5 minutes while they watched another customer count change. The store was dirty and not stocked. No makeup remover availableSephora all the way.
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October 2023 by Suzanne M.
Nina helped me today. Sound advice, fabulous customer service and a kind heart. Great hire MAC. I'm not the easiest to work with when it comes to makeup and Nina helped me sort thru everything and make some great choices.
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August 2023 by Nova F.
If I could give this location zero stars I would. They are clueless and super uninformed & ignorant. I was charged taxes on the MA holiday, August 12-13. After my purchase was totaled up by Dominique D. I immediately told her I should not be taxed for purchases under $2,500, my items came up to $46...her excuse was she's not from the state and had no control over what the register does. Fast forward days later, I went to return the items after contacting corporate and was then told they DON'T return taxes. RIDICULOUS. I have never heard of something so stupid. I had to demand every last dime of my original amount only then did I leave. NEVER SHOP at this retailer, they are a collective group of uneducated fools, willfully breaking the law.
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June 2023 by Keziah S.
nobody help you. they are on their phone the all time. it's why it's always empty and Sephora who is next door is always full. Worst cust service have seen in a mac store.
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June 2023 by Liuying Huang
The guy is so racist to me and my friend! He not only refused to help me find a darker shade of foundation, and told me “we do not and will NEVER sell the shade u r looking for”.DO NOT go to this store if u r a person of color!!!
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April 2023 by Alessandra Lea
Apparently they only have 1 employee. Arrived at 3:15, out to lunch until 4
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April 2023 by Tania Chaudhuri
Amazing stock of products and also staffs are very professional and helpful.
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November 2022 by Caitlin Grady
So frustrating! Was cancelled on day of for a make-up appointment I booked way in advance. Person who called was rude and unwilling to help me at all.
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October 2022 by Christina Angelillo
My sister and I came here the other day to get our makeup done for a wedding - Casey and the manager (sorry I forgot her name) were both awesome and we loved the results - Thanks!
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July 2022 by Maria Marin Travers
Love the make up n products .but customer service not always the greatest sooo bummed wish i could give a higher rating .
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February 2022 by Mercedes Browne
I came from the airport in an Uber in hopes to grab some makeup because I had to throw some things away at TSA that were in my purse and I get to the store 40mins before closing time and the lights are off and door is locked. Googles says the store closes at 7pm.
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September 2021 by Jarell nunez
Was there with a friend she seemed to love it workers seemed helpful
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September 2021 by PETER GOZAL
Nice dim sum and fast service
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September 2021 by Sierra Adami-Koll
I had such a great experience. I went in for a few specific items that I needed for an upcoming wedding and Chris was incredibly helpful and efficient.
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August 2021 by Beth Hersom
If you're reading this, you probably already know that MAC sells quality. I'm reviewing this location in particular because they were wonderful.I took my daughter there for her first foray into her own makeup. Ana and Chris took care of her. They were so kind and so helpful. They helped her find what would work for her, and they did it while boosting her confidence. There was no, "you'll be beautiful if you wear this," that you get with some makeup sales. They told her she was beautiful. They told her that imperfections were normal and don't be embarrassed. She walked out feeling more confident.It was such a positive experience for her. Highly recommended.
