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June 2024 by Sookyung YUN (베리엄마)
There are a lot of things
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June 2024 by Aurora T
The employees here are beyond impatient and utterly incapable of resolving issues that they themselves have caused. This is absolutely disgraceful. Chanel is no longer a luxury brand in my eyes. The level of service is a complete travesty compared to what Coco Chanel stood for. This store is single-handedly destroying Chanel's once-sterling reputation.
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June 2024 by Tania P
Unfortunately have to agree with prior reviews in regards to the lack of service quality. SA was not knowledgeable about products and therefore not helpful at all, although everyone was nice.
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June 2024 by JY
I went to buy a silk scarf and it was nice because there were so many different types.
I wanted to buy cosmetics, but they weren't as well stocked as I thought, so I only bought a scarf.
The staff member, Katya, was very friendly and helped us with our shopping.
I hope to get her help when I go shopping for shoes sometime soon.
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May 2024 by L S
The lack of professionalism is appalling, more quality control in customer service needed here. The SA we had here was a complete disappointment, responding to questions about products with unhelpful non-responses, incredibly dismissive when communicating, and with an overall attitude that makes me question how he's even allowed to work in a customer-facing role. Thankfully, there's one other store in Saks that had SAs with a bit more decency (and amusingly, more items in stock).
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April 2024 by Lucy L.
I'm glad I see so many negative reviews because I completely agree with every single one of them. I have never experienced a group of such snotty, unwelcoming workers. The second an associate approached me, she pointedly looked at what I was wearing and acted like she couldn't be bothered to help me. She would disappear and reappear randomly and had the worst attitude when I asked to try something on. It was so bad I decided to leave behind the purse I was going to get and come back another day to get a different associate. When I came back the following day, the second worker was better, but only fractionally. She too acted like she had better things to do, but at least she wasn't rude like the first so I just bit the bullet and got my purse from her. 0/10 experience - online shopping is much more pleasant.
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April 2024 by Ann Mai
Love it here! Going back soon! Great customer service and packaging!
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March 2024 by Magdalena Homaj
Very nice and helpful staff.
Thank You for Mrs Nadia for finding a bag for me in colour I dreamed :)
Thanks also for Mrs Isabella!
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February 2024 by Lisa B.
In store Friday 16 th . Unable to purchase as credit system down, Left store, crossed str to restaurant, wallet missing . Returned to store, remembered multriple peopl with security guar on original exit from store. I think I was pickpocked then, when I originally exited store Chanel check your CcTV
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February 2024 by Catherine Nigro
Sadly disappointing.
My husband bought me a jacket this summer for a Christmas gift. This was after he bought a pair of shoes for my birthday in August and a ring for our anniversary in July.
My point being, he is a regular customer. At the time of purchase of this jacket, he was assured that they could tailor it to fit me. If they couldn't, they would take it back.
Come Christmas, the most beautiful jacket arrives. But Sadly it is one size too small.
Into newbury st in downtown Boston we travel only to be met with a breach of the Agreement.
They cannot successfully tailor it as promised.
And they will not honor a refund or exchange.
The sales woman went to get her manager.
The manager also refused and began explaining to me that they only buy size 42 for their "special" customers because it would need to be a special order.
I have been asking this store to please order me size 42 jackets and shoes for years.
Only to be told today that I am not a "special" enough customer to warrant them actually ordering items for me. And in fact, that the sleeve was not too short- but instead my arm is too long. For context, I am 5'9 and 123 pounds.
I'm just stunned by the poor treatment. This shop does not deserve my kind and generous husband. I will no longer shop at Chanel on newbury st.
If you are looking for a great Chanel , I suggest Dallas Texas. Not only do the want to help you with your needs but they carry 42's.
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February 2024 by Annie Youssoufian
White glove service! Especially grateful to Sorayah who helped me choose several items which she neatly tucked away in this adorable shopping bag!
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December 2023 by LHFH Backup Account
Bag shopping at Chanel in Boston was an opulent experience that exceeded all expectations. The store's ambiance exuded sophistication, creating a luxurious backdrop for exploring their iconic handbags. The collection was a showcase of timeless elegance and impeccable craftsmanship, each piece telling a unique style story.
The staff was not only attentive but also well-versed in Chanel's legacy, offering personalized assistance in finding the perfect bag. From classic quilted designs to modern twists, the variety was impressive. The shopping process was seamless, and the attention to detail in packaging added an extra layer of luxury.
Chanel in Boston isn't just a store; it's a haven for those seeking the epitome of chic and refined accessories. A resounding five-star rating for an unparalleled bag shopping experience that defines luxury.
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October 2023 by Padma Palpu
Very attitude behavior and attitude from Staff and assistant. Worst behavior when dealing with customer. Not responding to the customers at all. Very bad customer service I went to Chanel at Newburystreer Boston today. But they service is very bad I just want to exchange the my bag to different colour. As it is over a month they were not interested to show any products and any other bags. Just telling nothing is available which is very ridiculous from the Chanel staff. The manager in these branch is not at responsible for the customers and not offering any service. SHe is so stupid and not offered any exchange options in the store. I’m not asking for refund. Just need to exchange for different color. They didn’t offer that as well worst boutique ever saw. The way they talking to customers is rude. I went to other Chanel boutique in the past they were very nice and well behaved but the people in Boston, MA is like very worst. I suggest to customers please try not to visit this boutique go to the other branch boutique instead of this.
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October 2023 by 李武龍
I can quickly buy the gift I want here.
Thanks to Vivian from Taiwan and your colleagues for their help
(What a thrill to rush into the store and check out in the last five minutes)
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October 2023 by Benjamin nguyen
Can't complain
